Reviews

Average Ratings

4.8
1536 lifetime reviews. Includes reviews of Pohanka Lexus from DealerRater.com
  • Grateful expierence

    Thank you Ms. Lagii Moore for advised well. I will recommend you to my friends and family. I will come back for my next regular service. The new l...


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    Thank you Ms. Lagii Moore for advised well. I will recommend you to my friends and family. I will come back for my next regular service. The new lounge was awesome. Jessica

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Detailed cleaning left windows streaked and dirty
    October 21, 2017

    Overall my Lexus is a great car and Pohanka does a good job with service. But, this time my EXPENSIVE detail cleaning (inside/out) left streaky w...


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    Overall my Lexus is a great car and Pohanka does a good job with service. But, this time my EXPENSIVE detail cleaning (inside/out) left streaky windows ... the kind that don't really show up until you first hit that early morning sunshine. The inside of the front windows, the passenger side window and maybe more looked really bad ... definitely worse than when I left the car for service. While the rest of the car looked good, I had to clean the windows ASAP. So I give Pohanka a mediocre rating because at their prices, anything less that perfection is average at best.

    Does recommend this dealer
    Came in for service or repair

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  • Regular service for 5,000 miles
    October 21, 2017

    Very courteous and knowledgeable - got us in and out on time as promised It would help if the service group doing the car was would do a better jo...


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    Very courteous and knowledgeable - got us in and out on time as promised It would help if the service group doing the car was would do a better job on cleaning the windows rather than leaving streaks on front and back windows.

    Does recommend this dealer
    Came in for service or repair

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  • Reza Kermanshahchi is a class act
    October 20, 2017

    Reza understood the problems, understood my time constraints, and understood how to address those problems within those time constraints. He was ...


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    Reza understood the problems, understood my time constraints, and understood how to address those problems within those time constraints. He was very friendly, professional, and a wonderful facilitator, coordinator and service provider. Most of the service professionals at Pohanka Lexus in Chantilly are very easy to work with, eager to be helpful in a professional way, and very personable. Reza is exemplary of all of the positive things that make me come back to this dealership to have our LS serviced. If anyone had any issues with a Lexus automobile, I would immediately recommend that person to go see Reza at Pohanka Lexus.

    Does recommend this dealer
    Came in for service or repair

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  • Reza - An Excellent Service Rep
    October 20, 2017

    Just got my RX 350 serviced. Reza is very helpful and makes an effort to take care of everything! Really appreciated the effort. My highest recom...


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    Just got my RX 350 serviced. Reza is very helpful and makes an effort to take care of everything! Really appreciated the effort. My highest recommendation for Reza. Thank you!

    Does recommend this dealer
    Came in for service or repair

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  • Great Service as always
    October 19, 2017

    I took my car to Pohanka Lexus today for service and worked with Reza Kermanshahchi. He was very professional and explained the services that wou...


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    I took my car to Pohanka Lexus today for service and worked with Reza Kermanshahchi. He was very professional and explained the services that would be done. The service area provides great waiting space including plenty of places to work.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service from Reza Kermanshahchi
    October 18, 2017

    Just back from my service appointment at Pohanka Lexus which was managed by Reza Kermanshahchi. He clearly explained the service I would be getti...


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    Just back from my service appointment at Pohanka Lexus which was managed by Reza Kermanshahchi. He clearly explained the service I would be getting, what it would cost, and how long it would take. He dropped by the waiting lounge for an interim status report, and then invited me to his station when the work was completed. I had told him when I checked in that my vehicle was rather dirty, and when the vehicle was being washed, Reza supervised the process. He told me that he was not satisfied with the first washing, and ran it through the wash again. The vehicle came out looking like new. I was particularly appreciative of his supervision of the process and his friendly and helpful manner. Will be sure to seek him out on my next service visit.

    Does recommend this dealer
    Came in for service or repair

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  • Complete and Thorough
    October 18, 2017

    I like taking my car to Pohanka Lexus because I feel they are honest and thorough. They don't push a lot of stuff I don't need on me and give me ...


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    I like taking my car to Pohanka Lexus because I feel they are honest and thorough. They don't push a lot of stuff I don't need on me and give me a good review of what they have done to the car when its all over.

    Does recommend this dealer
    Came in for service or repair

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  • Service on 2015 Pre Owned Lexus RX350
    October 12, 2017

    The service on my Lexus RX 350 was quick and efficient, Reza was very friendly, informative and and responsive and stayed with me at every step of...


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    The service on my Lexus RX 350 was quick and efficient, Reza was very friendly, informative and and responsive and stayed with me at every step of the process.

    Does recommend this dealer
    Came in for service or repair

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  • Reza Service was great.
    October 11, 2017

    Reza stayed in contact with me at each step of the repair. He was friendly, professional. He worked directly with the 3rd party warranty company a...


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    Reza stayed in contact with me at each step of the repair. He was friendly, professional. He worked directly with the 3rd party warranty company and worked with them to get the money sent to them. Reza is exactly what you hope for when bringing a vehicle in for repair.

    Does recommend this dealer
    Came in for service or repair

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