Share review Embed review Edit review 1.0 star rating 4/11/2019 I bought a used 2014 Outback with lower miles at the end of 2018. Over $20,000 out the... door. I was told I could purchase a fantastic Subaru warranty that would extend the original warranty a significant number of years and/or miles and everything would be covered by Subaru, including towing and loaner car at any dealership in the U.S. Not wanting to finance any additional I pulled the 2,000 plus out of my saving and made a bigger down payment to cover it. A few weeks go by and they call to tell me that Subaru actually WONT cover my warranty. But I cant get my cash back, they can only put it towards my loan. Since I came up with that at the end of the deal and spent more cash than I had planned , Id rather have my cash back. They offer me a lesser warranty. I tell them Im unhappy. I hear nothing. I call back and finally Corey calls and leaves me a message "Good News! Your going to be happy! Since this was our fault we are basically going to eat it and give you an even BETTER warranty!" Wow, thats great. Im happy. A couple weeks later I havent heard anything/received in mail my new warranty info but I notice the $2,000 plus was made as a payment to my car loan. I call them last time almost 2 weeks ago and the person says that Corey said I WAS UNREACHABLE and cancelled it. I explained that is a flat out LIE: they have contacted me at my work before, it is a business..there is no chance I would not get a call or message, they have my cell phone, no missed calls. They have my email (I get emails from Subaru weekly) and as a last resort they have my snail mail address. She apologized, said she'd tell the manager and they would call me back. Again, NOTHING. Be very, very careful about buying used cars/warranties with this dealership as it is a shell game and/or switch n bait. They screwed up and then ran and hid. So unprofessional. The fact that the woman who took the call, knew all about the screw up and said she would discuss it with managment shows just how cringe worthy this whole blunder and subsequent hiding is. Can we be adults?
the people are nice and easy to talk to,and the service are excellent
Worked with salesperson Rick Hayes who made my buying process seamless. I bought a 2009 Kia Rio with 38,000 miles. He made the experience easy and fast.... I appreciated the no stress/pressure approach. The used car warranty for the powertrain(engine and transmission) is for as long as I own the car! It was provided at no cost to me and includes oil changes for 1st year and roadside service for duration. This warranty in essence makes buying a used car essentially new. Rick said this warranty is on all used cars at Hanlees so take advantage. Ask for Rick!
The warranty repair was done on time as scheduled.
We had a great experience at Hanlees Subaru, great service, great options and prices, very straight forward process.
Had my Volkwagen Jetta serviced here and the people were pretty helpful. My car was making strange noises so I decided to have it checked out. My car was... done in a timely manner and price was good. The facilites could use a little sprusing but it was comfortable with a small waiting area. The staff was really polite and accommodating.
I had a wonderful experience having my car serviced at Hanlees Subaru. I scheduled my car at 9am for routine service and was out the door by 9:45. The... staff was professional and bent over backwards to get me out the door. Car was returned clean! I would highly recommend this dealership!
I have to say my buying experience was the best and easiest I have ever experienced! They were straight forward and didn't insult me with the price of... my trade or my offer on the purchase. The total time we spent from test drive to keys in hand was 2.5 hours total which is great for purchasing a car!!! I would recommend this dealership anytime!
Doing months and months of research my family and I decided on a used 2006 Subaru B9 Tribeca. Through cars.com I have bought other vehicles. I do have... bad credit but a throughout the weeks other dealers (Banks) approved me. Knowing that I know more or less what I can afford. My wife and I found the perfect Tribeca at Hanless Napa Subaru Volkswagen. I live 3 hours away, so I did an online application. A Few days passed and a salesman contacted me. I gave them the details on what I could put down and where the payments need to be. I was told they would work with me. Started to fill confident that a deal may be reached, especially when they asked for all my documentation for the bank. A few days passed and somebody finally got back to me. Ira from Hanless said they were working on it and Scott , another salesmen would get back to me the next day. He did, and gave me the details of what my payments and down must be. Payment was 500.00 more than what I expected and the payments were a 100.00 more than what I expected. I explained to Scott that this was unacceptable and other banks were able to work with my credit. His response; he would call me back. Scott did not call me back, but his manager did. Here comes the ultimate insult! The Sales Manager from Hanless told me I should not be looking for a 16,000 and I need to look into buying a 10,000 for around 400.00 a month. Honestly, they did not want to work with me. No effort, told them several times that other banks were able to finance me for around 17000. Not professional, not personal and defiantly not the kind of company that tries to compete or earn your business. I would never ever call or visit Hanless Napa Subaru Volkswagen ever again. Have I found a B9 Tribeca? Yes I have and got financed and only had given 500.00 down, which Hanless told me was impossible. Thanks for nothing Hanless Napa Subaru Volkswagen.