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Wife took my jeep in for work. My wife left on foot,nobody asked her if she needed a ride. Wallace called her,have to order parts. You need to leave it... until Monday. So she rented a car until Monday and then they called couple hours later your Jeep is ready. Really $155 and the service manager refunded me $35 for one day rental
They sold me a misleading car. Online it was showed black rims and in person it was black but a few days later after a wash they peeled and I was told... they were plastidip spray painted. I had no reason to believe they weren't really suppose to be black because the car often comes with black rims. They ignored me and tell me to just come in but I live far away so I dont have time to go all the way there.
Hmmmm....it was an oil change. oh yeah, and a tire rotation. Not hard or by any means challenging, unless it was the guys first day, but, I don't think... so. This has been fun ! Thanks !!
your service dept. is very professional. they are on top of everything. Alan is my contact he is very good at what he does. very friendly and he makes... you feel comfortable.however some of your other service advisors should follow his example..I know what I am speaking about I worked for many years for a komatsu const, dealer as a customer product support rep. very important to at least say good morning when someone addresses you. I would be glad to show them how its done.. that being said I must say when I am dealing with Alan I trust his advise ...
I was checked-in promptly and explained the repair process as well as given an estimated completion time. Quality of work was 100% and completed a head... of schedule.
Process was easy - sales rep was well informed; both Frank Bono & Samantha Nell were very easy to work with.
The Wallace crew always goes above and beyond expectations.
I drive from WPB to Wallace because I like it there so much better. The same service manager and service advisors are there. I hate it when you just... start to get a rapport and then, they're gone. Everyone is very friendly. The mechanics are capable. The facility needs a little cleaning up on built up grime. Nothing that a new cleaning service couldn't remedy.
Excellent in all ways. I've owned 3 Jeeps purchased from Wallace and will only use Wallace for service. The sales and service personnel are the best... I've ever dealt with. Mitzy is a gem
I was extremely satisfied with my service experience at Wallace. They took such good care of me and my vehicle I couldn't believe it was an AMERICAN dealer.... They fixed the problem, got me a rental and took care of any recalls. The only downside of the experience was that I was given 4 free oil changes when I purchased the car and didn't know about it till I spoke to service. Unfortunately, I had gotten my own changes and the free ones would expire in 3 months so I was unable to use them.