Wallace Chrysler Jeep Dodge Ram

Reviews

4.7 out of 5 4.7
311 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 11, 2018

    They sold me a misleading car. Online it was showed black rims and in person it was black but a few days later after a wash they peeled and I was told... they were plastidip spray painted. I had no reason to believe they weren't really suppose to be black because the car often comes with black rims. They ignored me and tell me to just come in but I live far away so I dont have time to go all the way there.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 27, 2018

    Hmmmm....it was an oil change. oh yeah, and a tire rotation. Not hard or by any means challenging, unless it was the guys first day, but, I don't think... so. This has been fun ! Thanks !!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    January 27, 2018

    your service dept. is very professional. they are on top of everything. Alan is my contact he is very good at what he does. very friendly and he makes... you feel comfortable.however some of your other service advisors should follow his example..I know what I am speaking about I worked for many years for a komatsu const, dealer as a customer product support rep. very important to at least say good morning when someone addresses you. I would be glad to show them how its done.. that being said I must say when I am dealing with Alan I trust his advise ...

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 23, 2018

    I was checked-in promptly and explained the repair process as well as given an estimated completion time. Quality of work was 100% and completed a head... of schedule.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 22, 2018

    Process was easy - sales rep was well informed; both Frank Bono & Samantha Nell were very easy to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 11, 2018

    The Wallace crew always goes above and beyond expectations.

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    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 6, 2018

    I drive from WPB to Wallace because I like it there so much better. The same service manager and service advisors are there. I hate it when you just... start to get a rapport and then, they're gone. Everyone is very friendly. The mechanics are capable. The facility needs a little cleaning up on built up grime. Nothing that a new cleaning service couldn't remedy.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 5, 2018

    Excellent in all ways. I've owned 3 Jeeps purchased from Wallace and will only use Wallace for service. The sales and service personnel are the best... I've ever dealt with. Mitzy is a gem

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 30, 2017

    I was extremely satisfied with my service experience at Wallace. They took such good care of me and my vehicle I couldn't believe it was an AMERICAN dealer.... They fixed the problem, got me a rental and took care of any recalls. The only downside of the experience was that I was given 4 free oil changes when I purchased the car and didn't know about it till I spoke to service. Unfortunately, I had gotten my own changes and the free ones would expire in 3 months so I was unable to use them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 28, 2017

    Prompt and courteous service at a very reasonable price. My service advisor, Mitzi, is great.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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