Terrible Buying Experience " - Streetrodder 2020 Rubicon Unlimited purchased. I was not given a chance to test drive it because it had the big box with... the 2nd top inside. The salesman Christian delivered the Jeep to our home 9:15 pm on the last day of the month. High pressure from him and the Sales manager Houston, still no test drive. The next morning I drove it and it had a serious steering and wandering problem. It was all over the road. I immediately called and told Christian to cancel our deal and I was on my way back to drop off the Jeep. When I arrived at Wallace Jeep, I meet him and went to the manager Houston and told him the Jeep is not safe to drive and we wanted him to unravel the deal. His response was, You own it, and if you want to trade it on another vehicle you’ll lose $2,500 and you will have to pay the dealer fees again. I told him absolutely no. I’m not going to lose money on a brand new unsafe vehicle, and his response was “What do you want us to do we don’t manufacture them!” I told him when a customer brings a problem they expect a solution and I left. I called and asked to speak to Rusty Wallace, and he was unavailable. The manager said he would give him the message and I never heard back. We went to Ford dealer and told them about the steering issue and they took it in trade. I purchased a 2020 F150 Raptor at less than Invoice price. I suggest if your thinking of buying a 2020 Jeep Wrangler go to JlForum.com and look at all the owners with steering issues. Run don’t walk away from Wallace Jeep! They are very unethical and don’t care about the customer after the sale.
Review would have been a 4/5 all around, but wasted 2 trips as mechanic did not drive car 1st time and issue persisted. Had to schedule a 2 new time and... them they found the problem before we even left the lot. Then they told me this was not covered under my Golden sold to me bumper to bumper warranty that was stated at my purchase. Was buying new Journey right after 1st of year there. Lost my trust will try Arrigo dodge instead to see what they have to offer.
On 09-27-2019 I viewed Wallace Chrysler Jeep Dodge Ram's website, looking at an ad they had offering a vehicle I was interested in. A 2020 Jeep Grand... Cherokee Trailhawk that they were offering at a sale price of $46,892. So I expressed interest and further contact, and at the same time ran the "VALUE YOUR TRADE" link directly from their website which gave me a Kelley Blue Book trade-in value of $37,687 for my vehicle. This put everything well in line with what I was willing to pay so I was excited to pursue this offering. That same day (a Friday) I got an email solicitation from Danielle Delancy further offering that if I contacted her "today" I would get a further $1,000 off of the purchase price of the vehicle I was interested in. So I sent a reply email to set the purchase (hopefully) in motion. That same day I got a phone call from Danielle in which she told me that another salesperson was negotiating with a customer for this same vehicle, so she would need me to give her a credit card number as a refundable deposit on the vehicle in order to hold it for me. She claimed she would not even charge my account, just have it on hand as proof of my intentions to purchase the vehicle. So I complied, as requested. Obviously I was serious about this deal. Danielle requested further info on my trade-in vehicle, so I sent her the VIN as well as a couple dozen detailed photographs. During a flurry of emails between us, she said that her "GSM Houston" would be contacting me. I did get a phone message on 09-28-2019 from him, but was away from the phone at the time. I called back, but just got voice mail, and no further contact was made from this GSM. Sometime on Sunday (09-29-2019), the price on their website for this very same vehicle went up to $49,566. When I questioned this via email, Danielle contacted me via phone, and said that yes, the price has gone up, because the GSM felt that the vehicle was rare and hard to find. Evidently regardless of the fact I had provided that credit card number on Friday which should have secured the vehicle for me, at the price previously stated. So Danielle states to me that the "out the door" price with my trade-in would leave me with a balance of $19,900 due in difference. All of the numbers are shown in this post, so you do the math and see if you can get them to add up in any way. I'm coming up with over $10,000 more than what we were discussing on 09-27-2019. In my opinion, it appears that nothing I was told or shown on their website was in any way the truth. Whether it be the selling price of the vehicle, the amount stated for my trade-in, nor that my providing a credit card number would be securing this deal in any way related to the then existing quoted prices. All of the information stated above, where possible, was captured either via screen captures or in emails. I don't have the phone conversations recorded, obviously, but I did follow up with an email concerning the credit card number to hold the vehicle and Danielle acknowledged same in a reply. Anything quoted from phone conversations are accurate without embellishments. As for Wallace Chrysler Jeep Dodge Ram, it is my earned opinion that you will be wasting your time trying to deal with them, as they will have absolutely no qualms about lying to you. Even if their statements are in writing. Yeah, I know. Car salesmen lie. Aren't you tired of putting up with it? I think I would rather get a root canal than try to buy a car from a dealership. This one is a text book example of why I feel that way. All statements made are my experience and my opinion of the matters that transpired. Rich Z.
Best experience I've had buying a car ever. Service and price are second to none. 5 stars!! Definitely go there to buy your next car!
Al and John in the Service Department treated me very good yesterday! Excellent service - fixed my Jeep and gave me a ride home and back again!
I was looking for a 2019 Grand Cherokee Limited. Spoke to the Internet salesman, Mike Lawrence. Was informed by him that we have a vehicle in stock that... fits my requirements and he can get me close to a 10k discount. When down to the dealer next day .Mike Lawrence never appeared and I was handed off to a salesman. Here is the short of it. Vehicle that was identified for the discount is a loaner car and I can not buy it. ?????? The manager was able to find me a car that fits my needs but they had to bring it in from a different dealer. Gave me a better discount. I agreed. Next day has come and gone. The salesman was kind enough to call late in the afternoon to inform me the vehicle that was promised to me was sold . End of story. I wasted 2 days with this dealer . I would never do business with them nor would I recommend them to my worst enemy.
Wallace Chrysler Jeep Dodge is a horrible place to buy a vehicle, they don't stand by their work and still look to make a profit after their own mistakes.... Doug Diamond was my salesrep and Kenny was the former Manager followed by the replacement manager Frank Barletta who gave even a worse option then the prior mgr on their mistake. I purchased a new 2019 ram 1500 from them, and the passenger side doors had two large dents/scratches. I refused the purchase, and they offered to discount the car have their body shop make it new and listed on the We-Owe offering a 3yr/36,000 warranty on the bodywork. 1st Issue: They painted the doors removed the pinstripe, and left the other one on. Had to bring it back to fix it. 2nd Issue: I noticed when the sun hit the side that painted the truck it would have a hologram swirl in the paint, brought it back to fix. 3rd issue When I picked up the truck, they had painted the doors with dirt/sand on multiple spots and you could see/feel the particles. They took it back to re-paint. 4th issue The paint still had swirls when the sun hits the doors. At this point I have had my new truck in the shop for about a month, and the Manager at the time - Kenny offered to buy back the truck equally and just get me into a new truck given the troubles. multiple months go by, multiple calls and texts, even left Wallace a voicemail. I received numbers that had showed me paying twice for the fees, taxes, etc and a difference of 3k for a lesser truck. Then the latest one was 5k difference (new manager gave me less on trade in). At the end of the day, their body shop screwed my truck up and the dealership will not stand by their mistakes and after many attempts, not even a manager has called me back. I just received text message photos from the Salesman of the numbers which no one called to discuss after I told them they are charging me for their mistake.
I called last night and made a deal over the phone to buy 2 new cars for cash. We came to an agreement and I was told to come pick up the cars. I drove... over an hour to get them and waited over an hour in the showroom for them to tell me that they wouldnt honor their deal. Their price was ridiculously high. I even offered to pay $1000 more than the price we had agreed on for each car. They still wouldn't honor their deal. Bad way to do business. No honor
Maurice and Mike helped us trade in our leased vehicle early, and got us into a 2018 Durango. Everything went smoothly, and would definitely recommend... them to anyone looking for a new car.
Wife took my jeep in for work. My wife left on foot,nobody asked her if she needed a ride. Wallace called her,have to order parts. You need to leave it... until Monday. So she rented a car until Monday and then they called couple hours later your Jeep is ready. Really $155 and the service manager refunded me $35 for one day rental