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Generally a VERY positive experience. Some difficulty with a new finance person getting things right. It took 2 return trips to get it done.
Hello Cmo, we appreciate you taking the time to leave us this feedback. Thank you for your business!
What an awesome experience when buying my new car! Mark Trimbell was most helpful and very professional in dealing with me. Would highly recommend him!
Hi Ismail Mahomed, Thank you for leaving a review regarding your new car experience and Mark Trimbell. AND congratulations! Welcome to the East Bay ...BMW family!
Excellent service and best deal. Truely focused on meeting customer needs. Very welcoming and professional. High level of expertise.
Hi Khan, Thank you so much for leaving this awesome review. We appreciate your business and look forward to serving you again. Take care!
Great service and professionalism. Felt they really appreciated my business.
Hi Kenneth Norvell, we are very happy to have provided you with such a positive experience! We do appreciate your business and hope to serve you agai...n!
2019 BMW x3 car leasing experience was v good. They made entire process super easy and no pressure at all. they were flexible to get best price for the... car. I have purchased 3 cars till date from different dealerships and this experience was best. Thank you Mark Trimbell and patricia for all your help.
Sushma, we're glad you had such a wonderful experience with us! So glad to hear Mark and Patricia delivered great service and made the whole process ...seamless. Congratulations on your new BMW X3 and welcome to the East Bay BMW family!
BESTEST Customer Service EVERY!!! Patient.. explained everything and most of all, he was honest and treated me with integrity!!
Hi Elli Chang, We truly appreciate your kind words regarding Jason Anderson and his excellent customer service. You just pin pointed two things we st...rive for in doing business which is honesty and integrity. We hope to get the opportunity to serve you again!
Stopped by BMW to simply window shop for a car but ended up purchasing one that same day. Dan Fox was our hero throughout the entire experience. Super... knowledgeable, genuine and just a nice guy! Couldn?t be happier with our purchase.
Hi Nami Takexxxxa, Great to hear you had a great experience working with Dan Fox. You're right - he is genuinely a nice guy! Congrats on your new BM...W and we look forward to serving you again!
Jason Anderson was fantastic and easy to work with. Exceeded my expectations for sure.
Hi, Stephen! Thanks for taking time to write a review for East Bay BMW. We strive for 100 percent satisfaction and are thrilled to know we were abl...e to go above and beyond your expectations! Have a great day!
Some of the features in the car were mentioned was not there post delivery of the car. Felt cheated Representative was not trained enough , for every question... he needed assistance from the senior member for answers.
Hi, Mike - We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience p...lease reach out to Joe Pagano, our General Sales Manager at 925.251.7039. We look forward to hearing from you soon.
Spectacular. I literally bought a BMW on my lunch break. Okay, so it was a LONG lunch break. But I digress... :)
Hi, Jared! How fabulous! Thank you for stopping by to grab a bite and a BMW! Welcome to the East Bay family and we look forward to seeing you and se...rvicing your new ride. Should you need anything, please don't hesitate to reach out to one of our Team Members.