Reviews

Average Ratings

4.8
87 lifetime reviews. Includes reviews of Pleasanton AutoMall from DealerRater.com
  • Awesome staff

    Best car buying experience ever! Hands down. I was greeted right away the moment I walked into the dealership and was offered something to drink a...

    Dealer Response

    Congratulations Sheng on your recent Lexus IS200t F Sport purchase and thank you for sharing of your experience with teammates Chareck and David d...


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    Best car buying experience ever! Hands down. I was greeted right away the moment I walked into the dealership and was offered something to drink and snack. Everyone was professional and very helpful, there was no pressure at all. They happily answered all my questions and concerns. I was treated with respect not like other dealerships I've been to. I hate dealerships that pressure their guest to buy, if not, they are not interested in helping at all. But this dealership is different. I've been looking for this car(2016 IS 200t F-sport) since April. Charek was very helpful in explaining everything about the car I was interested in. He went over and beyond my expectation. David helped us get the payment we were comfortable with and was very thorough in explaining to us our loan. There was never a dull moment while I was there. All the staff was courteous and they know what they're doing. I will definitely come back and refer friends and families. Everyone is loving my IS200t. Thank you Lexus of Pleasanton!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations Sheng on your recent Lexus IS200t F Sport purchase and thank you for sharing of your experience with teammates Chareck and David during your visit with our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Lexus! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Joseph Katusich
    September 19, 2017

    My experience was with Joe and trying to purchase the new NXT 200.I told him what I wanted and he had the car in stock with all the "bells and whi...

    Lexus of Pleasanton

    Congratulations on your recent new Lexus NX200t SUV purchase and thank you for sharing of your experience with teammate Joe Katusich while at our ...


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    My experience was with Joe and trying to purchase the new NXT 200.I told him what I wanted and he had the car in stock with all the "bells and whistles" and more. When we arrived to purchase the car, we felt great because we got the best deal offered anywhere! Joe was extremely informative and helpful! Thanks so much for your help and excellent service!

    Does recommend this dealer
    Lexus of Pleasanton

    Congratulations on your recent new Lexus NX200t SUV purchase and thank you for sharing of your experience with teammate Joe Katusich while at our dealership. We are focused on learning and improving our guest experience as well as committed to providing a straight forward shopping experience. As your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your NX200t! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Al Skender @ Lexus in pleasanton is the man!!!
    September 19, 2017

    I just bought a brand new Lexus ES 350 w the works. Pretty white exterior with walnut brown leather. All this was possible due to one man name Al....

    Lexus of Pleasanton

    Congratulations KevinY on your recent new Lexus ES350 purchase and thank you for sharing of your experience with teammate Al Skender and of our de...


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    I just bought a brand new Lexus ES 350 w the works. Pretty white exterior with walnut brown leather. All this was possible due to one man name Al. I have two other cars. BMW X6 and x5. Always drive European cars. But the day I walked in to Lexus, all that changed. I decided to give Japanese car a try. Al is super attentive and a great listener. He gave us a great deal and hook us up from the beginning to end. He doesn't play games. He is a savvy professional. I highly recommend seeing this guy Al skender.

    Does recommend this dealer
    Lexus of Pleasanton

    Congratulations KevinY on your recent new Lexus ES350 purchase and thank you for sharing of your experience with teammate Al Skender and of our dealership. You are right, there are so many choices in the market we appreciate allowing us to be a part of your first time Japanese brand purchase. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new ES350! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Excellent service, excellent experience
    September 18, 2017

    My experience was with Shaun and trying to purchase the new RX 350. I knew what I wanted and didn't want any hassles or gimmicks. I told him what ...

    Lexus of Pleasanton

    Congratulations Denise on your new Lexus RX350 SUV and thank you for sharing of your experience with teammate Shaun De Guia during your visit at ...


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    My experience was with Shaun and trying to purchase the new RX 350. I knew what I wanted and didn't want any hassles or gimmicks. I told him what I wanted and he had the car in stock with all the "bells and whistles" and more. When we arrived to purchase the car, we felt great because we got the best deal offered anywhere! Shawn was extremely informative and helpful! Thanks so much for your help and excellent service!

    Does recommend this dealer
    Lexus of Pleasanton

    Congratulations Denise on your new Lexus RX350 SUV and thank you for sharing of your experience with teammate Shaun De Guia during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Lexus! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Excellent experience
    September 18, 2017

    From beginning to the end treated fairly and with sincerity. So appreciative! After visiting many other dealerships including another Lexus dealer...

    Lexus of Pleasanton

    Congratulations Nona on your recent new Lexus purchase and thank you for sharing of your experience with teammates Al Skender and Greg Choy while ...


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    From beginning to the end treated fairly and with sincerity. So appreciative! After visiting many other dealerships including another Lexus dealership, Al was the reason we purchased from Pleasanton. While only Lexus knows the real price we paid for the car, we walked away feeling like we got the deal we could afford. The sales manager was sharp and treated us the way we wanted to be treated. Thank you so much.

    Does recommend this dealer
    Lexus of Pleasanton

    Congratulations Nona on your recent new Lexus purchase and thank you for sharing of your experience with teammates Al Skender and Greg Choy while visiting our dealership. As you mentioned, there are so many choices when it comes to which brand or dealership to work with and we appreciate the opportunity to earn your business. We are all excited to be a part of your Lexus ownership journey from start to finish, so please feel free to let us know if there are any questions about your new Lexus! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Smooth "Sale-ing"
    September 17, 2017

    Our experience at Lexus today was great with our sales person, who was very helpful and made the process easy and painless! Thank you, Al!

    Lexus of Pleasanton

    Thank you for sharing of your "Smooth Sale-ing" experience at our dealership and with teammate Al Skender during your visit. We are committed and ...


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    Our experience at Lexus today was great with our sales person, who was very helpful and made the process easy and painless! Thank you, Al!

    Does recommend this dealer
    Lexus of Pleasanton

    Thank you for sharing of your "Smooth Sale-ing" experience at our dealership and with teammate Al Skender during your visit. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Fantastic experience!
    September 15, 2017

    We specifically went to Lexus of Pleasanton and asked to work with Al Skender because they were highly recommended and we couldn't have been any h...

    Lexus of Pleasanton

    Congratulations Deniz on your new Lexus IS F Sport and thank you for sharing of your experience with teammates Al Skender, Greg Choy and Christina...


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    We specifically went to Lexus of Pleasanton and asked to work with Al Skender because they were highly recommended and we couldn't have been any happier with our experience. Al was amazing by explaining our financial options and finding the right car that we love. From the beginning, to signing our papers everything went very smooth. The dealership manager Greg Choy and Christina Campbell with the finance department were extremely welcoming and helpful throughout the process. It was such an amazing and exciting day for us to get our new car, and the whole wonderful experience with the team there made us even more happier, so thank you to all!

    Does recommend this dealer
    Lexus of Pleasanton

    Congratulations Deniz on your new Lexus IS F Sport and thank you for sharing of your experience with teammates Al Skender, Greg Choy and Christina Campbell during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Lexus! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Shaun made my purchase a positive experience
    September 15, 2017

    Shaun is a professional, honest, "down to earth" person. He made my purchasing a new car experience the best one ever. Would highly recommend hi...

    Lexus of Pleasanton

    Congratulations Lynn on your new Lexus purchase and thank you for sharing of your experience with teammate Shaun De Guia during your visit at our ...


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    Shaun is a professional, honest, "down to earth" person. He made my purchasing a new car experience the best one ever. Would highly recommend him to everyone.

    Does recommend this dealer
    Lexus of Pleasanton

    Congratulations Lynn on your new Lexus purchase and thank you for sharing of your experience with teammate Shaun De Guia during your visit at our dealership. We appreciate allowing us to earn your business and as your Lexus ownership partner, we are proud to be a part of you best new car purchase experience. Please feel free to let us know if there are ever any questions about your new Lexus! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton


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  • Everything about our experience was excellent.
    September 14, 2017

    Our salesman Al was totally accommodating and gave us honest and fair answers to our questions. He was polite and respectful and never was pushy. ...


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    Our salesman Al was totally accommodating and gave us honest and fair answers to our questions. He was polite and respectful and never was pushy. Our paper work was done efficiently as well. Everything was excellent.

    Does recommend this dealer

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  • Assistance with Lexus parts
    September 14, 2017

    My inquiry of new roof racks for my NX was quickly filled and was the easiest process because of Shaun. He coordinated someone in the parts depart...


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    My inquiry of new roof racks for my NX was quickly filled and was the easiest process because of Shaun. He coordinated someone in the parts department to contact me within one day of my request- everything was so efficient! I would definitely recommend other Lexus owners to go straight to the manufacturer for parts and to speak with Shaun if it works with their location!

    Does recommend this dealer

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