International Subaru of Merrillville

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 4:00 PM

International Subaru of Merrillville Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2019

At International Subaru of Merrillville, we don't just sell new Subaru models such as the Outback, Legacy, Forester, Impreza and Crosstrek...We don't just offer a fantastic selection of used cars... And we certainly don't just offer high-caliber Subaru service. Rather, at International Subaru of Merrillville, we take the time to get to know each and every driver we meet. It doesn't matter if you're from Chicago, Joliet, IL or South Bend; we get to know your driving style, needs, desires and maintenance habits.

...



No matter where you are in your car buying process, call or stop by for an amiable and pressure-free experience!

"Our ordinary needs to be extraordinary!"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
49 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 9, 2020

    Salesman Charles never told me the deals, incentives, price of MSRP. Andy, finance man had a lease drawn up upon entering his office. Never had a chance... to negotiate MSRP price of car. Andy just skimmed over price and moved on to other expenses. We went back to try to buy car rather than lease it a few days later and he refused. Awful experience.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. and Mrs. Lau, we are so disappointed to learn of this situation you have described. Please reach out to us at (219) 756-7900 and we will work with... you personally in rectifying the issues you experienced. Sales Manager Chris Smith csmith@subarumerrillville.com

  • 5.0 out of 5
    May 20, 2020

    Charles Burns made shopping for a SUV for our new college grad a pleasant experience. Charles professionalism, knowledge of the vehicles and Subaru was... impressive. I would recommend International Subaru of Merrillville, and especially Charles, to family and friends. Glad to be a part of the Subaru family. Keep up the good work!

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sue, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. We ...hope to be of service to you again! Take care!

  • April 25, 2016

    Purchase used vehicle from location. The buying process was extremely smooth. The salesman Earnest Ballard was awesome. They treated us with the utmost... respect. I would highly recommend this dealer.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 19, 2020

    I was very pleased with my visit . Recall and repairs were done .Thank you for Great service . I appreciate the great work you do .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rita, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive ...needs! Take care!

  • 1.0 out of 5
    March 3, 2020

    I purchased a used Cadillac. Big mistake and I will not do it again from this dealer. On a good note I learned a valuable lesson

    1.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julie, we have no record of you purchasing a vehicle from our dealership. We also have not sold a Cadillac to anybody that lives in Elkhart. Are you... sure you have the correct dealership?

  • 1.0 out of 5
    January 6, 2020

    Took car in for squeaky driver seat. Known service bulletin. Repair took over 2 weeks. Squeak is worse.

    5.0 out of 5
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    3.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're extremely disappointed to hear that you left International Subaru of Merrillville unsatisfied. Please reach out to our Service Manager, Jeremy N...etzer at jnetzer@subarumerrillville.com and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    December 27, 2019

    Friendly, great price for the new car and fair with my trade. Took some negotiating and a couple of hours but they were good to work with.

    5.0 out of 5
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    4.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello James, we're happy to hear you had a great experience with us. Congratulations on your new car! We appreciate your business and hope to see you ...again soon. Safe travels!

  • 1.0 out of 5
    November 26, 2019

    Please do not take your car to this dealership. My husbands car has been here for over a month and they have no idea what is wrong with it. They do not... return phone calls, nor give you updates. The one time they finally called us back the only thing the manager cared about was telling us that it will not be covered under warranty as my husbands car is modified. We never once said we had a problem with paying, we just want his car fixed. Another time my husband took his car here the service manager decided to stick his pen in my husbands windshield where the crack was and said "this won't be covered, sorry". This was very unprofessional, and unnecessary. Thankfully corporate agreed, and was more than willing to accommodate for this awful service managers actions. If you care about your cars, and want answers please do not waste your time at this dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dee, we always strive to do 100 percent for all of our customers, so we're extremely disappointed to hear of your negative experience with us. We wou...ld like the opportunity to show you how much we appreciate your business. Please reach out to us at your earliest convenience. Service Manager Jeremy Netzer jnetzer@subarumerrillville.com

  • 5.0 out of 5
    October 21, 2019

    Love our 2020 Outback. The dealer was very helpful and easy to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jerry, we appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Ta...ke care!

  • 5.0 out of 5
    July 20, 2019

    The staff has always been very accommodating whenever we bring our Subaru in. We have a Subaru dealer closer to us in South Bend, but International Subaru... is the one we prefer to go to

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there Les, thank you so much for your positive review of International Subaru of Merrillville! We're glad you enjoyed your experience with us, and ...we hope to see you again soon. Take care!

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