Check your contract. Purchased Invisishield option on new Highlander, refused to do the job, refused refund. No contract was given. Shiloh promised they... do install on whole car. Then said it was a misunderstanding. Manager Victor refused to do the job and refused to refund.
We purchased a vehicle here in 2012 without much issue but things have changed. There cars are so dirty on the outside it should be embarrassing for them.... Cobwebs everywhere, dirt on the roof and even inside some of the new cars were dirty. The sales staff is uniformed on the vehicles and not motivated to provide the customer service. They will not take the low jack off no matter what. I sat waiting for the finance manager for 2 hours and finally decided to terminate the purchase. I would never go back there.
Arranged a meeting date with internet salesman, Henry Pun. Arrived, he greeted me, showed me the vehicles interested in. Let me test drive at my leisure.... Arranged excellent financing for me, stood by internet sales price, no tricks or gimmicks. Listened to my desires, not the dealer. Very efficient, friendly and customer oriented. John in financing was excellent to deal with as well. Overall, a painless experience. Would recommend to anyone.
I was in the market for a new Toyota and looked into price and car availability at a few Bay Area Toyota dealers. Toyota of Oakland had the car I wanted... but unfortunately ended up dealing with Shiloh Lewis and his sales manager Omar Aslami. I think these two guys wrote the book on shading tactics in the old dealer handbook. During my customer experience they: retract quoted pricing, misrepresented inventory, resorted to high pressure sales tactics and lots of wasted time filled with endless excuses and game playing. In the age of online car shopping and transparent consumer reviews there are lots of dealerships willing to give you an honest and straight forward shopping experience and unfortunately Downtown Oakland is not one them.
I negotiated for a car, reached agreement, had them sell the car to someone else. They found a similar car. I agreed to buy, even signed a contract. They... pressured me to purchase about $10,000 in extended 10 year warranty and pre-paid 10 year service contract. I refused. They promised car delivered in 2 days. Ceased returning my emails. Day of delivery, they told me they sold the car to someone else. Not surprisingly, they did not give me a copy of the contract. They ceased answering my calls or emails. I complained to Subaru but Subaru said the dealer also would not return their calls and that Subaru has no control over their dealers. They are incompetent and likely corrupt. DO NOT BUY FROM THEM. BTW, I own two Subaru cars already and was a cash buyer.
I saw online under Toyota of Downtown Oakland preowned inventory a 2013 Preowned CL550 with low miles. After speaking with a bunch of guys I spoke with... Isaac and he assured assured that the car has a clean title, no issue, no fault errors only a small bumper rash insisting that he looking at the car as we speak. I schedule an appointment the next day and I drive down took me more than an hour and when I arrive the car is in the worst condition. It was as it it was out of a dust storm. The side passenger mirror is broken. The rear bumper has been patched up. The front right fender is painted so bad that you can see the difference in the paint. When I drive the car, the cruise control does not work, the blind spot is inoperative, the pre safe function is inoperative. There is a violent vibration when the car moves. See all the pics. I am now super pissed....I try to speak to Isaac who is the first scam artist.... he is nowhere to be found... i then reach out to Faisal the General Manager... no response. Totally nonchalant... then I get directed to Nick the customer experience manager... typical sleazy salesman... he says well we sell the car as-is.... sure but at least tell the customer before hand of all the issues dumb xxx!!! Then he asks me hey do you like the body line of the car.... xxx!!! I told him all the safety features of the car are inoperative.... how can you sell the car in the first place and why all of this was not told to me before hand..... His reply... silence and then he says he can't get any of these fixed and it is being sold as is. Well didn't say all of this on their website posting or person. Then he says thank you Sir for coming to see the car! And he leaves with no apologies!!! This is a long review... my suggestion the entire dealership appears to be scam artists, sleazy practices... with bait and switch....including Faisal, Nick and Isaac... pls stay away from this... this car which I was considering to buy from them was selling for $40k. So it was not a cheap clunker.....
very disappoint, poor service, dishonest, don't spend time to come to the store, it would proved to be totally wasting your time to deal with them.
Made an appointment with the intention of buying a car and drove over 30 minutes, took time off work, etc.... when I arrived they told me they had already... sold the car yesterday. Nobody contacted me or informed me that the car had been sold. So disrespectful.
I had a car inspected and agreed on the price. Then waited and waited for over a week from their finance department to send me the Contract. They never... sent it. I kept calling on a daily basis requesting the Contract. Finally, I was told the car is sold. Very unprofessional and a total SCAM.
Do not buy a car here. They will sell you a car with damage and not disclose it. Paid $60k for a 2018 sequoia only to find out they slammed something in... the door attempted to cover it up with whiteout! The door seal was ripped and door frame bent paint was chipped and scratched. They attempted to bend the door frame back themselves and pass it off. They won’t return calls and Toyota USA won’t do anything to force their hand. Will be taking them to small claims court and hope for the best.��