Carolina Volkswagen

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Carolina Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2016

Carolina's original family owned and operated Volkswagen dealership for over 25 years. Visit us today on Independence Blvd. Get your instant cash offer for your trade in vehicle. Charlotte's Certified Pre Owned Headquarters.

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Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!

If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.

"Visit the team at Carolina VW and join the family!"

Service

Wheel Balance

$69.95

Tire Rotation

Complimentary

Air Filter Replacement

$29.95

Oil, Filter Change (Premium)

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
569 lifetime reviews. Includes reviews of Carolina Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 7, 2020

    My wife bought a used Passat from Carolina Volkswagen in September 2018. Against my advice, she elected to use VW Credit for financing and she elected... to purchase GAP insurance. As explained to us by the Carolina VW sales agent, the GAP insurance they were offering would cover any difference between the loan balance and the insurance (our private automobile insurance, including collision coverage) settlement payment in the event of a total loss accident. Unfortunately, my wife was involved in an accident which resulted in a declared total loss of her Passat in early February 2020. Our auto-insurance provider determined the settlement amount within 5 days of the accident. We reviewed this proposed settlement amount and agreed that it was reasonable. Then we contacted Carolina VW to pursue our GAP claim. I knew we had GAP insurance because it was explicitly referenced on the sales contract and on the loan agreement. Carolina VW dodged our phone calls for more than a week and finally told my wife on the phone that their records showed that the GAP insurance that was supposed to have been arranged on our behalf had been canceled. We asked who had "canceled" it and when and they provided no answers. I then reviewed my wife's purchase file and found that there was no documentation of the GAP insurance, not even a name of the insurance provider, other than the references in the loan agreement and the purchase agreement. I took our file to the Carolina VW dealership site and spoke with the General Manager. I showed him the references to the GAP insurance in the signed documents and made copies of these for him. He agreed to "investigate". Mysteriously, about a week later, the GM contacted us by email with the name of the GAP insurance provider, the policy number, and contact information for pursuing our GAP claim. The GAP insurance agent asked us for a series of documents, including the payment record on the VW Credit loan. We were told that it would take about 3 business days to process the claim once all documentation was received. We provided all requested documentation within one business day. After 3 business days we emailed and called to check on the claim. The incompetent agents had not even begun to process our claim and then asked for the documents we had already provided again. We did this and we did not have our claim processed (including sending payment to VW Credit) for 3 more weeks. The payment from the GAP insurance provider did not cover the difference between the loan balance and our insurance settlement- it was more than $400 short. The explanations were fuzzy but basically amounted to them determining (unilaterally and without sound basis) that our insurance settlement was too low. We then asked Carolina VW to cover the shortfall. They have refused. Our lesson from this miserable experience was threefold. First, we bought a used car from a dealership which failed to hold its value compared to competitors ("value" declined by more than $5000 over 16 months). Second, we purchased GAP insurance which is prone to the provider searching for ways to short the payment. As an aside, I checked with my credit union and they offer "full" GAP coverage for about half the price we were charged by Carolina VW. Third, Carolina VW is a fundamentally dishonest business.

    1.0 out of 5
    Customer Service
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    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 16, 2020

    Rueben helped me pick out my first car and also he helped my set up my insurance! He was a really big help! Thank you

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 29, 2016

    I contacted Carolina VW to see if they had the vehicle I wanted. All it took was a couple of emails and a phone call to make the deal. Drove 200 miles... to test drive and took the car of my dreams home same day!! Everything that was decided before I got there was honored, everything was already loaded into the computer. All I had to do was verify information and sign. Best car buying experience I have ever experienced.

    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving a review! The team here at Carolina VW is thrilled to hear such good feedback! Enjoy your new car!

  • 5.0 out of 5
    December 4, 2019

    I absolutely loved working with Troy Cassidy. Originally me and my mom came in there to look around but Troy ended up getting me a good deal that I will... always be grateful for. Definitely recommend to anyone looking to purchase a vehicle.

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 18, 2019

    If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the... dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to them they said "it was probably a really big bug setting it off". The car called for oil changes every 10,000 miles. We have had to service it at every 6,500 miles instead. The car drinks coolant between service visits and they say that this is a normal operation. We had a recall on the headliner lighting which was simply to unplug it, and they got grease all over the headliner and told me to clean it with windex when I confronted them about it. After all my complaints and questions I came to find out that someone had bought the car before me and the car had been marked as sold, meaning the warranty started before the date I purchased the car. Making this a USED car!! I clearly asked them when the warranty started due to the fact that the car had 2500 miles on it when we bought it. They told me it was a service loaner, it was not, they had sold the car to someone and couldn't get the deal finalized so the put it back into inventory and then sold it to me. During the 7 and a half hours it took to purchase the car my 2 year old was on his last leg. They asked me to sign all the paperwork blank in an effort to expedite the purchase process. Now after our last service visit we were told it needs new tires and an alignment (it only has 18000 miles on it) and the fan that knocks when turning on and off the car, coolant lose, and now blind spot and front crash sensor triggering for no reason are all operating with in normal tolerances. I wrote a BBB complaint and they took 11 days to respond. The dealers exact response was "we are continuing to work with the customer to resolve the issues" they have not reached out once to work with me. Now we have a "new" car that I am not entitled to the full factory warranty because they lied to me, the car is loosing coolant, has a bad fan housing, and the safety features have a mind of their own. On top of that the dealership employees have all been fired and replaced multiple times so every time I go in I have to start over. They also condone illegal processing of paperwork through measures like trying to get you to sign blank docs, keeping you waiting for hours on end, and not putting your vehicles issues on the work orders so there are no paper trails to follow. THIS DEALER IS CROOKED AND SHOULD BE INSPECTED BY NCDMV AGENTS. They would fail and have so many fines. When I spoke to the HR lady she confirmed that they had some issues with staff and let people go due to deceptive trade practices. She offered to have the owner contact me. The following week I reached back out and she said they told her to put me back in front of the new service manager. The Owner Donald Ronaldo and his son don't even care about the quality of service their "family dealership" provides. Much less want to operate an ethical organization. I have tried to work with everyone at the store and get nowhere. The General Managers suggestion was to give me $18500 on trade for a car I paid $32000 for less than a year ago. Do not waist your time with this establishment they will ruin your vehicle in service, deny anything and everything, and they shove the bill in your face.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 18, 2019

    If I could leave a review for zero stars I would!. We purchased a "New" 2018 VW Tiguan on 6/24/18. We have had repeated issues with the car that the... dealer and VW of America say are "operating with in normal tolerances". Our car came equipped with blind spot monitoring and the system goes off at random. When we took the car to them they said "it was probably a really big bug setting it off". The car called for oil changes every 10,000 miles. We have had to service it at every 6,500 miles instead. The car drinks coolant between service visits and they say that this is a normal operation. We had a recall on the headliner lighting which was simply to unplug it, and they got grease all over the headliner and told me to clean it with windex when I confronted them about it. After all my complaints and questions I came to find out that someone had bought the car before me and the car had been marked as sold, meaning the warranty started before the date I purchased the car. Making this a USED car!! I clearly asked them when the warranty started due to the fact that the car had 2500 miles on it when we bought it. They told me it was a service loaner, it was not, they had sold the car to someone and couldn't get the deal finalized so the put it back into inventory and then sold it to me. During the 7 and a half hours it took to purchase the car my 2 year old was on his last leg. They asked me to sign all the paperwork blank in an effort to expedite the purchase process. Now after our last service visit we were told it needs new tires and an alignment (it only has 18000 miles on it) and the fan that knocks when turning on and off the car, coolant lose, and now blind spot and front crash sensor triggering for no reason are all operating with in normal tolerances. I wrote a BBB complaint and they took 11 days to respond. The dealers exact response was "we are continuing to work with the customer to resolve the issues" they have not reached out once to work with me. Now we have a "new" car that I am not entitled to the full factory warranty because they lied to me, the car is loosing coolant, has a bad fan housing, and the safety features have a mind of their own. On top of that the dealership employees have all been fired and replaced multiple times so every time I go in I have to start over. They also condone illegal processing of paperwork through measures like trying to get you to sign blank docs, keeping you waiting for hours on end, and not putting your vehicles issues on the work orders so there are no paper trails to follow. THIS DEALER IS CROOKED AND SHOULD BE INSPECTED BY NCDMV AGENTS. They would fail and have so many fines. When I spoke to the HR lady she confirmed that they had some issues with staff and let people go due to deceptive trade practices. She offered to have the owner contact me. The following week I reached back out and she said they told her to put me back in front of the new service manager. The Owner Donald Ronaldo and his son don't even care about the quality of service their "family dealership" provides. Much less want to operate an ethical organization. I have tried to work with everyone at the store and get nowhere. The General Managers suggestion was to give me $18500 on trade for a car I paid $32000 for less than a year ago. Do not waist your time with this establishment they will ruin your vehicle in service, deny anything and everything, and they shove the bill in your face.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2019

    Dropped my car off early for first oil change and to check for wiper fluid leak. This is my 3rd VW. Was not expecting it to be ready until 3:00 but Mike... called at 11:30 to let me know it was ready. Perfect timing as we were on our way back from puppy class. They did not find wiper fluid leak but assured me that if warning light comes on again they will fix

    5.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicl...e needs! We look forward to serving you in the future!!

  • 5.0 out of 5
    September 24, 2019

    I purchased a VW GTI and had a great experience. The staff is great and the GM was really nice. Will be a returning customer. VW4life

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving a review, Umar! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your ...vehicle needs! Enjoy your new GTI! We look forward to serving you in the future!!

  • 5.0 out of 5
    September 23, 2019

    The Service Manager does an outstanding job . The mechanics will work on the car , until it's fixed . The personnel is very friendly and helpful . You... can walk around and see the new vehicles and the used vehicles without being harassed by a salesperson to buy on the spot . In other words, you feel like you want to look around and maybe shop for a new or used car in the future .

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicl...e needs! We look forward to serving you in the future!!

  • 5.0 out of 5
    September 20, 2019

    A dealership can be judged not only by excellent service but how it reacts when something initially is less than satisfactorily handled. Enter the Service... Manager Morris Maine's, who personally made sure the tire issue I had come in for was not only handled completely but most courteously. I bought my VW at the dealership and have enjoyed their expert and fast service . Would recommend Carolina Volkswagen anytime.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving a review! We are happy to hear about your positive experience here! We appreciate your business and trusting us with your vehicl...e needs! We look forward to serving you in the future!!

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