[{"id":472721,"personPtyId":36419475,"firstName":"Ben","lastName":"Madsen","titleText":"Sales Consultant","shortBioText":"I still sell VWs but not at this dealership. Feel free to call my cell phone if you need help","emailTxt":"bennydub27@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/11c2934941a3.jpg","drDealerId":17134,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":418843,"firstName":"Richard","lastName":"Albino","titleText":"Sales Associate","emailTxt":"ralbino@drivedag.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/9ec1c4ff278d.jpg","drDealerId":17134,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":418853,"personPtyId":31141774,"firstName":"Charles","lastName":"Hedrick","titleText":"Service Advisor","emailTxt":"chedrick@drivedag.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/1a051024c52d.jpg","drDealerId":17134,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"954547200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":418854,"personPtyId":31141460,"firstName":"Carmen","lastName":"Marquez-Ulloa","titleText":"Service Advisor","shortBioText":"I strive to make every experience here at Carolina Volkswagen the best it can be.","emailTxt":"cmarquezulloa@drivedag.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/ba37a6993a01.jpg","drDealerId":17134,"dealerEmpStartDtUtc":"1485907200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":418856,"personPtyId":31141461,"firstName":"David","lastName":"Brown","titleText":"Service Porter","emailTxt":"dbrown@drivedag.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17134,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":418851,"personPtyId":31141770,"firstName":"Matt","lastName":"Testa","titleText":"Parts and Service Director","emailTxt":"mtesta@drivedag.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/6db93f38edfc.jpg","drDealerId":17134,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472723,"personPtyId":36419002,"firstName":"Neal","lastName":"Weinstein","titleText":"General Sales Manager","emailTxt":"nweinstein@drivedag.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17134,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"778377600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":532184,"firstName":"Kevin","lastName":"Smith","titleText":"General Manager","emailTxt":"ksmith@drivedag.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17134,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":472725,"firstName":"Justin","lastName":"Carpenter","titleText":"Used Car Manager","emailTxt":"jcarpenter@drivedag.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17134,"certifiedEmployee":false,"deptDscrp":"Management"}]

Carolina Volkswagen

Rectangle 48
Sales 11:00 AM - 5:00 PM
Service Closed

Carolina Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2016

Carolina's original family owned and operated Volkswagen dealership for over 25 years. Visit us today on Independence Blvd. Get your instant cash offer for your trade in vehicle. Charlotte's Certified Pre Owned Headquarters.

...



Feel free to browse our new VW inventory online, request more information about vehicles, set up a test drive or inquire about financing!

If a new Volkswagen doesn't interest you, we have a large selection of WorldAuto Certified Pre-Owned Volkswagens and a large selection of other makes and models available.

"Visit the team at Carolina VW and join the family!"

Service

Wheel Balance

$69.95

Tire Rotation

Complimentary

Air Filter Replacement

$29.95

Oil, Filter Change (Premium)

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
285 lifetime reviews. Includes reviews of Carolina Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 9, 2018

    Richard Albino was incredibly easy to talk to, and explained things (more than once!) to make sure I completely understood the process and so that he understood... exactly what I was looking for. I have a disability and so I was so very worried that going in by myself, I would be confused. I was so anxious walking into the dealership, and Richard put me right as ease and made this car leasing process seamless. I would recommend him to anyone looking to buy or lease a car!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Albino

    Sales Associate

    (5.0) 8 reviews

  • 1.0 out of 5
    October 1, 2018

    These folks refused to compete with the other local dealers. Their price was just too high. They were argumentative and rude. They delivered one price,... and thereafter refused to negotiate. When I told them that I would review them "less than favorably" on line, the sales manager "Ernesto", didn't like that. He actually called me and attempted to verbally assault me on the phone. Crazy right? He accused me of "slander" (using the word incorrectly) before I had written any review at all. I would stay away from these folks. Do your homework before you go to any dealership. Know the available pricing ahead of time.

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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • August 29, 2016

    I contacted Carolina VW to see if they had the vehicle I wanted. All it took was a couple of emails and a phone call to make the deal. Drove 200 miles... to test drive and took the car of my dreams home same day!! Everything that was decided before I got there was honored, everything was already loaded into the computer. All I had to do was verify information and sign. Best car buying experience I have ever experienced.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2018

    As most people are these days, I am a busy mom with a full time job. No time to sit at a car dealership and haggle over pricing. I had made my last payment... on my lease car so I contacted David Brown (who I have purchased many cars from) and told him I was ready to turn my lease car in and purchase a new one. No lease. He knew my budget and immediately began texting me cars for me to review. I picked out the one I wanted and he turned me over to Venus who went through the details with me. All through text and emails. She was super helpful and got me the deal that I wanted. So, after work last night, I went to the dealership and met Ben Madsen who had been filled in with all my details by Venus. We checked out the car, went to Shaun the Finance Manager. Everything was just as promised. No tricks. No surprises. I signed the papers and was driving home within an hour of arriving. Best experience! Thank you to David Brown, Venus, Ben Madsen and Shaun for making my life easier!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Madsen

    Sales Consultant

    (5.0) 22 reviews

    David Brown

    Service Porter

    (4.7) 11 reviews

  • 5.0 out of 5
    July 28, 2018

    I traded in to a new 2018 Golf yesterday and had a great experience with Ben Madsen. When I went in to the dealership I was not set on actually trading... in my car but I found Ben to be immeadiatly likable and relatable. When discussing everything with Ben it feels like you just talking with a normal dude, not a salesman. The deal went well and I got what I set out to get for my trade in and what I deemed an acceptable deal on the price of the new car. Also a plus was that Joel in finance was easy to talk to also and wasn't pushy either. Overall it was a smooth transaction at Carolina Volkswagen and I wouldn't hesitate to recommend them to a friend.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Madsen

    Sales Consultant

    (5.0) 22 reviews

  • 5.0 out of 5
    July 24, 2018

    Ben Madsen was knowledgable and very helpful. He answered all our questions and made the process a breeze!!! We saw a brand new 2019 Jetta SE and fell... in love with the car. Ben went over all the features and explained them carefully to my 17 year old son, who just got his driver's license.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Madsen

    Sales Consultant

    (5.0) 22 reviews

  • 5.0 out of 5
    July 21, 2018

    Great Knowledge of product and welcome you in wth no pressure. Outstanding customer service made the car buying process enjoyable. All employees took... the time to understand your needs verse trying to push the product on you. Honest good of people and recommend you to stop by and take a look

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Madsen

    Sales Consultant

    (5.0) 22 reviews

    Kevin Smith

    General Manager

    NOT RATED

  • 5.0 out of 5
    July 18, 2018

    Ben Madsen helped me with my recent purchase of the VW atlas. I???ve previously worked with VW of Carolina, Hendrick, and VW of South Charlotte for precious... car purchases- Ben was hands down the best associate I???ve encountered. I never felt he was ???selling??? or working toward any other agenda than mine. He is a great listener, translated my needs, and gave me a better offer package than any other dealer. He is highly professional and represents the VW and Renaldo family well. He was extremely knowledgeable and took the time to point out additional features and options. I had the best experience working with Carolina VW- unlike VW of South Charlotte and Hendrick, the Renaldos own 7 (not 100+) dealerships. They CARE about their clients and it shows in their professional, expedited support. Thank you, Ben, for being a real person, showing me that there is hope in the future of ???car salesman???, and for providing us with phenomenal service. VW and Renaldo family- Ben deserves a raise! I asked him for a stack of business cards to pass out to referrals. Buy your next car from Ben- you will not be disappointed.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Madsen

    Sales Consultant

    (5.0) 22 reviews

  • 4.4 out of 5
    July 10, 2018

    Richard was attentive, friendly and professional! He made sure that I was happy with my purchase and stayed within my budget. I would defiantly recommend... Richard to anyone that is shopping for a new car!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Albino

    Sales Associate

    (5.0) 8 reviews

    Kevin Smith

    General Manager

    NOT RATED

  • 1.0 out of 5
    July 5, 2018

    ???Their??? detail guy destroyed my window defrosters while my car was being serviced and they told me to kick rocks. I took my car in for an oil change... and it???s first NC inspection. They said the window tints wouldn???t pass but ???their??? detail guy could remove them for a fee. I agreed so that I wouldn???t damage the rear window defrosters. I spent hours at the dealership waiting for them to finish. I finally get called into the back of their garage and told that the detail guy was having a hard time with the removal. Their VW mechanic said I wasn???t going to be charged because the detail guy took all day and didn???t finish the job but they passed my car???s inspection. I agreed and left because after half the day I had had enough. A few days later I try to defog my back window and only one zigzag stripe works. I reach out to the dealer and try to get it fixed and they say the dealership didn???t remove the tint so they are not responsible. Worst customer service I have ever experienced. They recommended a service, had it performed on their property, in their garage, but refuse to take responsibility for the damage.

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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
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