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Reviews

Average Ratings

4.5
12 lifetime reviews.
  • Great Buying Experience!!!

    I contacted Carolina VW to see if they had the vehicle I wanted. All it took was a couple of emails and a phone call to make the deal. Drove 200 m...


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    I contacted Carolina VW to see if they had the vehicle I wanted. All it took was a couple of emails and a phone call to make the deal. Drove 200 miles to test drive and took the car of my dreams home same day!! Everything that was decided before I got there was honored, everything was already loaded into the computer. All I had to do was verify information and sign. Best car buying experience I have ever experienced.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience!

    I bought my Tiguan with the help of Richard Albino in 2012 and have had a great experience with Carolina VW for the past four years. When purchasi...


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    I bought my Tiguan with the help of Richard Albino in 2012 and have had a great experience with Carolina VW for the past four years. When purchasing my vehicle Richard answered all my questions, worked with me for financing, and provided great customer service. Since then I have always gotten my car serviced here and the experience has always been pleasant. All staff members are courteous and I have had no issues. The free coffee and a comfortable waiting area with wifi allowed me to get work done while I waited for my vehicle to be serviced. Overall I would highly recommend this dealership. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Recent service

    Mark has always done a great job for taking care of my needs. Your entire staff is very customer friendly. Mark is courteous, and goes the extra m...


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    Mark has always done a great job for taking care of my needs. Your entire staff is very customer friendly. Mark is courteous, and goes the extra mile to make sure my needs are taken care of.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer Service Experience

    I purchased my VW Beetle from Carolina VW in 2013. I have a very good relationship with a few of the sales representatives and managers. I recentl...


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    I purchased my VW Beetle from Carolina VW in 2013. I have a very good relationship with a few of the sales representatives and managers. I recently went in with the intentions of trading in the Beetle for a larger vehicle. I was told to work with LaTorrin. Although I made the decision to not trade at this time, LaTorrin was patient, understanding and listened to my needs. Service and treatment is important to me and, as such, I will revisit this dealership in the near future when I am ready for another vehicle and also continue to use them for service and repairs.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Customer service

    I would highly recommend LaTorrin. He was very polite when I was frustrated. He is really good with communicating with customers. Good looking out...


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    I would highly recommend LaTorrin. He was very polite when I was frustrated. He is really good with communicating with customers. Good looking out. He is one of the best employee that they have at Carolina Volkswagen.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Carolina VW Great Job

    Great experience very easy to deal with everybody I dealt with was enthusiastic and knowledgeable and I got an awesome deal on my certified CC


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    Great experience very easy to deal with everybody I dealt with was enthusiastic and knowledgeable and I got an awesome deal on my certified CC

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Car Buying Experience Ever

    I would recommend all my friends and family to Carolina Volkswagen. This was the best car buying experience I ever had. They were very helpful and...


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    I would recommend all my friends and family to Carolina Volkswagen. This was the best car buying experience I ever had. They were very helpful and easy to work with, They accommodated all my needs beyond my expectations. Thank you Carolina Volkswagen!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • They gave us a great deal on a 2015 VW Convertible

    We drove all the way to Fairway VW in Kingsport, TN, to look at a gray 2014 Convertible Beetle. The listing was inaccurate on the car and it did n...


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    We drove all the way to Fairway VW in Kingsport, TN, to look at a gray 2014 Convertible Beetle. The listing was inaccurate on the car and it did not have everything we wanted that the listing said it did. We had looked at a Denim Blue Convertible VW Beetle at Carolina VW but did not actually look in it or test drive it. When Fairway VW would not budge on their price or even add the equipment that was on the spec sheet for the price they were asking, my husband talked to Patrick at Carolina VW. For $2,000 more Patrick agreed to have a backup camera installed on the VW for us at no extra charge (Fairway wanted an extra $750 on top of an already too high price for the car). We went straight from Kingsport, TN, to Charlotte, NC, and picked up our car that night. We have been very pleased with it as well as how we were treated and dealt with at Carolina VW. I would highly recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Buying Experience

    This is my second car I purchased from Carolina VW in the past 12 months. Initially was looking for a car for my daughter who was going to commute...


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    This is my second car I purchased from Carolina VW in the past 12 months. Initially was looking for a car for my daughter who was going to commute to college. Found the experience to be nothing short of extraordinary. My salesperson Dave diCecco was knowledgeable, courteous, completely professional and helped me make the right decision for a car for my daughter without pushing me. He gave me all the information I needed to make an educated decision and answered all of my questions. So when I needed another car I came back to him to buy again and found the experience to be just as good as the first time. He remembered me and took the time to ask me how she was doing with her car and helped me find the right car with the right features in my budget for me. If you are looking for that car experience where you feel like one of their family then this is the place to go and buy your next vehicle. I highly recommend this place and have referred a few people to them who have had the same wonderful experience as well....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible Experience

    Worst experience of my life dealing with this car dealership. Bought used car and 4 days later tire light came on so I took it to a local Tire Kin...

    Dealer Response

    Not exactly 100% true. When the customer found that there was a tire that had been plugged, we immediately apologized and offered to replace the t...


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    Worst experience of my life dealing with this car dealership. Bought used car and 4 days later tire light came on so I took it to a local Tire Kingdom. They told me someone had down some patch work on the tire that should have never been done and also on another tire there was bubble on the sidewall. Both should have been seen during their exception (from the manager at Tire Kingdom's professional opinion) but was never brought up to me during the buying process. As recommend by Tire Kingdom they said I should take it back to the dealership and request for them to replace tires because it was on their end because they missed during inspection. Took it to the dealership they would only replace one tire the other came out my pocket at a 15% mark up of what any other tire place would have charged. Worst two days of my life they were extremely rude during the whole situation. I know many people who are looking for cars right now and I made sure to discourage them from looking at this dealership.

    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Not exactly 100% true. When the customer found that there was a tire that had been plugged, we immediately apologized and offered to replace the tire at no charge. When the customer added that there was another tire with a bubble in the sidewall that is clearly visible, we re-checked the inspection report on the car and the tire was in perfectly good condition when the vehicle was sold. The customer took delivery of the car and has driven it quite a bit since he purchased it....we have no way of knowing if the customer hit a curb or a pothole after taking delivery of his car. Please remember that the professionals at Tire Kingdom were trying to sell this customer 2 new tires... We have treated this customer and his wife with nothing but professionalism the entire time. The customer came into our showroom on October 31st and refused to leave until his needs were addressed, making a small scene in the showroom in front of other customers, very unprofessional. The dealership has since happily replaced the tire that was unknowingly plugged.


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