Bought the car over 4 months ago and still haven't received the title. Not answering the phone calls. Dealership is closed. The car is just sitting in
the driveway that I can't drive. Worst experience ever!! I don't know how to get the title now.
Worst dealership I've ever been. Didn't send me the title for 5 month and giving me unbelievable excuses. Had to contact title company to receive it.
I purchased a vehicle and got temp tags. As the expiration date drew near I still hadn't received the title. I called several times only to be told we
are looking for it sorry. I went there in person to straighten the issue out and they are out of business. Now I have a car I can't title, with almost expired tags. They won't return my call.
We just purchased our third car from Rock Auto. Buying a car should be pretty simple. Find a car you like, do your own research, and come up with the
funds to buy it. Every time we've purchased from RA it's been that easy. With the no pressure salesmanship, and honest/fair pricing, I highly recommend Rock Auto.
Dealt with Austin.... will deal with again hopefully multiple times
I had about the same experience as Kevin & Briana. Purchase was quick and for the most part hassle free. However, once I left the lot, customer servic
e went out the window. I am from Missouri, and to avoid penalty need the title within 30 days. It took them 57 days to get me the title. After that I had to take off work, to avoid further penalties. I had to call several times over the course of a month and half, to which I hardly ever received a call back from them. Every time I spoke with them it was a different excuse on why they didn’t have the title or they would be looking into it. They did end up giving me money to pay for the penalty. It is absolutely not worth the stress to have to deal with them.
They failed to tell me the engine burned oil really fast. Had to replace engine
We initially had a fantastic car buying experience at Rock Auto KC. They made the process very smooth and fast. Unfortunately our good experience did
not continue. They knew we lived in Missouri and needed our title within 30 days so as not to receive penalties. We called/emailed them over 10 times in the first two months that we did not receive our title and received many excuses or "we'll look into it" but never heard back. Once our 60 day tag was expired we called again and asked for a title. Jonathan's response was sending a blank email with a new 60 day tag! It ended up taking Rock Auto over 90 days to send us a title to which they assured us that they would pay our penalty fees - they have not. We have again tried calling, texting, emailing to no avail. Our phone calls and emails are not returned. The one time we were able to get a hold of Jonathan he said he would mail a check right away. That never happened. It has been 8 months since we purchased our car at Rock Auto and it has been the most stressful experience we've ever had. I would rather purchase at a responsible dealership where I know I won't be getting scammed and won't have to do so much followup to make sure they do their job. Terrible experience, completely lost our recommendation and unfortunately am not able to delete the 5 star review that I originally gave them.
My son and I drove 5 1/2 hours (one way) to purchase a car from this dealership for my son's first vehicle. We had already agreed on a price with Jona
thon prior to the trip. The car was represented well by the dealerships website and met all our expectations. We did observe a small exhaust leak (pinhole in intermediate pipe) and were able to renegotiate the price. Took a little longer to receive the title than I would have liked, but overall it was a pleasurable purchasing experience. No pressure, clean facility, friendly and knowledegable staff. Would definitely purchase from them again in the future.
Jonathan and Austin were fantastic people to work with. With the used car industry having a shady undertone, these guys play by the book and are more
than fair with their pricing. If you are considering buying a used car, your first stop should be at Rock Auto KC!