Route 69 Auto Sales and Service

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
786 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 3, 2019

    WORST xxxxING PLACE IN THE WORLD I WOULD ADVISE NOBODY TO BUY A CAR HERE THEY ALL ABOUT MONEY GREEDY xxxxxxxx GLAD THEY WENT OUT OF BUSINESS SOMEBODY PROBABLY... SUED THEY xxx

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 17, 2019

    Bought 2 cars from him in the past 6 years. Won’t ever consider buying a third. First car was alright but when I needed something looked at within 3 days... of buying it and was within the warranty period , Luisi the manager got really stupid but I let it slide because His sales guy said he was going thru some personal problems.then a couple of years later I decided to buy another car and that turned out to be a problem. Cars from his lot are like going to the casino; you may get a good deal or maybe not. But the owner isn’t playing with a full deck.also, the place looks like a dump.i have seen junkyards in better condition. This is why I am upgrading to a better place

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • January 24, 2019

    Great experience here. Very helpful through the car buying process. The prices were great as well. Staff was friendly and helpful and would highly recommend... this place!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    July 30, 2019

    DO NOT BUY A VEHICLE FROM ROUTE 69 AUTO SALES!!! BEWARE I WAS SOLD A CAR THAT FLOODS EVERY TIME IT RAINS AND HAS PREVIOUS WATER DAMAGE. THEY ALSO CHARGED... THE BATTERY BEFORE I PICKED UP BECAUSE THE ALTERNATOR IS BROKEN AND DOESN'T KEEP THE BATTERY CHARGED. HAVE BEEN IN CONTACT WITH ROUTE 69 I WAS VERY POLITE AND WANTED TO SEE WHAT THEY THOUGHT IF IT WAS RIGHT? THEY TOLD ME TO DEAL WITH IT ON MY OWN EVEN AFTER I TOLD HIM I HAD A 30 DAY WARRANTY THAT CAME WITH THE CAR. I CALLED THE PROSPECT POLICE. THE DISPATCHER AND OFFICER BOTH INFORMED ME THIS IS A REALLY UGLY PLACE TO BUY A CAR FROM. I WILL BE CONTACTING THE NEWS, BETTER BUSINESS BUREAU, LOTS AND LOTS OF REVIEWS TO MAKE SURE PEOPLE KNOW WHAT THEY DID TO ME. CONGRATULATIONS I GUESS THIS IS JUST HOW YOU MAKE YOURSELF PROUD DOING BUSINESS LIKE A COMPLETE HAGLER.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 3.0 out of 5
    July 23, 2019

    Mike i saw in a few reviews you stated that if we reached out to you before leaving neg reviews that you would make things right. Mike all was great until... you delivered the car... the tpms sensor light was out and the 2 rear tires had bubbles in it, one had a side wall repair and the AC was not working. I called you on the phone and you were great in the resolve. You said you would replace the 2 tires on your Firestone account and take care of the ac and the TPMS sensor. In fact your dad wrote that on the invoice that you left with me and signed it as well, which i greatly appreciate. In trying to contact you, to get the Firestone account, i have unsuccessfully reached you. Before i leave any neg feedback i am hoping you are out of town (which is the reason for this delay)and that you will resolve this signed agreement to replace and repair these few issues when it was delivered. please call me back. Stephen S. i am holding of on other reviews in anticipation of you contacting me. I am giving you a yes on the recommendation assuming you will be true to your word.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 8, 2019

    Was told that I couldn't get my deposit back because the car was being fixed like I asked, which I didn't ask for. Well, the truck never got fixed so... xxx? These guys should go to jail. Shame on everyone involved in their scheme to separate people from their money, especially elderly, vets, etc.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    July 7, 2019

    Buyers Beware first red flag should be when they say cash sales only! Second they don’t stand up to the 30day warranty they write on the sales agreement.... Car would not pass NYS inspection! Finding a cracked sway bar, radiator needed replacement, hole in tail light, and a new transmission. I had to argue and push in order for the manager Mike to agree to repair the sway bar, but he outright refused all other repairs. I was unable to get the car inspection passed so needless to say the car now resides at the local salvage yard! Stay away be sure to read all reviews first!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    July 2, 2019

    friends till you pay. service sucks. bought a car and everything they said they would fix was a jole brakes they fixed were solid rust !

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2019

    I bought a Cadillac DeVille super clean with very low miles Dave is great he helped me with all the paperwork and even gave me a free tank of gas the... people there were very easygoing no sales pressure I will definitely refer to friends and family thx for great car

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 28, 2019

    Rob sold me a Cadillac Deville. The vehicle was In mint condition Will definitely be buying again thanks for the free tank of gas too I will recommend... u to friends and family

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews