Hanlees Hilltop Toyota Scion

New 866-476-8472 Dealer Website
Used 866-476-7392 Email Dealer
Service 866-476-8560

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Reviews

Average Ratings

3.0
Average based on 11 reviews
  • Terrible experience, will never return the again.

    I contacted the dealership about a vehicle for sale by dialing the manager (David) phone number on the pictures. He answers the phone then hands i...


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    I contacted the dealership about a vehicle for sale by dialing the manager (David) phone number on the pictures. He answers the phone then hands it to a salesman whom answered some but not all my questions regarding the buying process. I was already feeling eerie about the uncertainty of the salesman but really liked the car that was at the lot so I proceeded with asking more info. I then asked if they could lower the price so that after taxes & additional fees wouldn't be too high. Unfortunately again he seemed unsure of me asking for slight flexibility on the price and or wasn't completely conformable with his negotiating skills. Yet he proceeded with telling me he would talk to his manager (David) and promised me a call back regarding the outcome. Weather it was good or not I was willing to wait it out and see if they'd help me with the purchase. Fifteen minutes passed, then thirty and after the hour I gave up waiting. Even if it was to tell me I was asking them for too much of a price drop a call back would have been nice. The service I was given was terrible & was treated very rudely. Hanlees Hilltop Toyota conducts awful business. They have zero aspiration to help the customer feel good or show they are willing to work with anyone. I will never reach out to them again and or do any type of business again. Toyota is being given bad reputation due to the misconduct that's being done here.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • got my ride!!

    one of the most friendly non pressure places to buy a car. My seller Karen help a lot with her honestly and knowledge of the cars


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    one of the most friendly non pressure places to buy a car. My seller Karen help a lot with her honestly and knowledge of the cars

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Easy process

    My experience with Rafael Carballo was great! I bought a used car and the price was right for my budget. He was very knowledgeable of the inventor...


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    My experience with Rafael Carballo was great! I bought a used car and the price was right for my budget. He was very knowledgeable of the inventory and of the options I could afford. Overall it was a smooth process! thanks Rafael.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    Had found a used vehicle online set an appointment with Rafael the internet manager Everything was smooth Rafael was a pleasure to work with he wa...


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    Had found a used vehicle online set an appointment with Rafael the internet manager Everything was smooth Rafael was a pleasure to work with he was extremely patient

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Arbitrary Pricing

    Contacted them about a 4runner and asked for an "out the door" price. Got a email template asking me to come in. No pricing. No reference to the v...


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    Contacted them about a 4runner and asked for an "out the door" price. Got a email template asking me to come in. No pricing. No reference to the vehicle. Called Salesperson and asked them to email a price for a certain stock number. After half a day, I was sent a quote for the price "plus fees". Every time I asked for a "out the door" price, I would get an arbitrary price that meant nothing. Shifty sales tactics.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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  • Sold it

    We found the car on line, I sent a message on line, I was called back in about an hour, I told him I would not to go down for a couple of days, it...


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    We found the car on line, I sent a message on line, I was called back in about an hour, I told him I would not to go down for a couple of days, it was sold three days later, he was a nice guy.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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  • Not impressed

    Found a truck online, called about it. Was told it was still there. Got called about 30 min later said it was sold. I inquired why I was just told...


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    Found a truck online, called about it. Was told it was still there. Got called about 30 min later said it was sold. I inquired why I was just told it was still there. Got a strange explanation. 2 days later went to test drive it(used). Add said new brakes, salesman new I was coming new nothing about the truck(had full carfax). I drove it, had rattle in dash stereo CD player listed in as not working, tires at legal wear bars, dipstick broken. If this car was serviced and safety inspected by this dealer I would not recommend there service are sales staff. That was a wasted drive. I had cash in hand and the salesman never even flinched at trucks issues or even offered to have any corrected.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Friendly, responsive and well-informed salespeople

    Dealer contacted me within 24 hours of my request for information to cars.com. The sales rep answered all questions and we made an appointment to ...


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    Dealer contacted me within 24 hours of my request for information to cars.com. The sales rep answered all questions and we made an appointment to meet on the weekend. After looking at several vehicles I purchased a new Highlander. The dealer explained all options for extended warranty and maintenance options, and after purchasing the vehicle I was given a thorough walk-through of its features.

    Does recommend this dealer
    Did make a purchase
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  • No reply to email

    Very poor customer service. I have submitted to requests and have yet to receive actual pictures of a vehicle in their inventory.


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    Very poor customer service. I have submitted to requests and have yet to receive actual pictures of a vehicle in their inventory.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Love My New Car

    We bought a car without hassle, friendly people, love the car. Buying a car is always a bit stressful because of the money involved, but all thing...


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    We bought a car without hassle, friendly people, love the car. Buying a car is always a bit stressful because of the money involved, but all things considered, Hanlee Hilltop was easy to work with. We are satisfied!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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