Ourisman Chrysler Dodge Jeep Ram of Bowie

New 866-324-0053 Dealer Website
Used 866-352-5753 Email Dealer
Service 866-559-3023

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Reviews

Average Ratings

4.8
Average based on 95 reviews.
  • 2016 Dodge Ram 1500

    Lauren worked to fit my needs as I was an hour away down in Southern Maryland. Fitzgerald didn't want to negotiate in pricing, so I started shoppi...

    Dealer Response

    Thank you for the wonderful review and for traveling to Ourisman Chrysler Dodge Jeep Ram of Bowie to do your business. We're happy to hear of your...


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    Lauren worked to fit my needs as I was an hour away down in Southern Maryland. Fitzgerald didn't want to negotiate in pricing, so I started shopping elsewhere. I was working with several dealerships in Maryland and Virginia and they were not responsive over electronic communication. Lauren kept in constant communication via text and email and we worked to keep me within my budget. The only thing I wasn't happy about was that it was agreed that I would be walking out the door at the set price that was agreed upon before making my long drive and once I got there, due to financing, and instead of honoring their agreement to get me out the door at that price, I wound up having to eat an extra 1,000. Still a pretty good deal and the experience was very smooth for the most part.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful review and for traveling to Ourisman Chrysler Dodge Jeep Ram of Bowie to do your business. We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Lauren was able to meet your needs. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Sales and Service

    Friendly, knowledgeable sales and finance staff. Facility was clean, comfortable and hospitable. The overall transaction was very smooth and sea...


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    Friendly, knowledgeable sales and finance staff. Facility was clean, comfortable and hospitable. The overall transaction was very smooth and seamless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Every one in the process were committed to helping me get what I wanted on my terms. Very pleased with my experience.

    Dealer Response

    We appreciate you for letting others know about your experience at Ourisman Chrysler Dodge Jeep Ram of Bowie, Donald. If you ever need anything in...


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    Every one in the process were committed to helping me get what I wanted on my terms. Very pleased with my experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you for letting others know about your experience at Ourisman Chrysler Dodge Jeep Ram of Bowie, Donald. If you ever need anything in the future, please don't hesitate to let us know. Take care! Kind regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Customer Service

    Friendly and courteous customer service. Representative very Knowledgeable about products. Great ability to multitask. Surface conversation very i...

    Dealer Response

    Thanks for your perfect review, Bridget! We're glad to hear that our team was friendly and courteous! We strive to provide excellent customer serv...


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    Friendly and courteous customer service. Representative very Knowledgeable about products. Great ability to multitask. Surface conversation very interesting and upbeat. Thank you Mr. Paitsel.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your perfect review, Bridget! We're glad to hear that our team was friendly and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Superb Service

    I felt relaxed and no pressure. All my questions were answered and I felt like everyone was being honest and trying to help me.

    Dealer Response

    Thank you for taking the time to write this review, Susan. We are pleased to hear that our team were able to provide an efficient and overall posi...


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    I felt relaxed and no pressure. All my questions were answered and I felt like everyone was being honest and trying to help me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review, Susan. We are pleased to hear that our team were able to provide an efficient and overall positive experience. Best regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Excellent sevice, immaculate facility

    The service was fast and courteous.Also the manager washed my car without being asked. They could have also vaccumed it.

    Dealer Response

    Woodrow, we appreciate your kind words about the entire service team. Thank you for continually choosing Ourisman Chrysler Dodge Jeep Ram of Bowie...


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    The service was fast and courteous.Also the manager washed my car without being asked. They could have also vaccumed it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Woodrow, we appreciate your kind words about the entire service team. Thank you for continually choosing Ourisman Chrysler Dodge Jeep Ram of Bowie for your vehicle needs. Best regards, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Great service

    Very knowalagable , friendly , personal, went over and above to answer all questions and concerns . Thank you for the great experience , will rec...

    Dealer Response

    Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer servi...


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    Very knowalagable , friendly , personal, went over and above to answer all questions and concerns . Thank you for the great experience , will recommend others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Quality Customer Service

    The focus on customer service far exceeds many of the dealers in the Annapolis area. The service staff are very friendly and the services go abov...

    Dealer Response

    Kelly, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go...


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    The focus on customer service far exceeds many of the dealers in the Annapolis area. The service staff are very friendly and the services go above and beyond. The key factors that stand out are the attention to the details, like the treatment of customer vehicles and the smiles on everyone's face. The phone treatment even stands out above the competition with people answering the phone and ensuring you understand what is being explained.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • Great customer service

    The amount of information I received about the vehicle I purchased from my sales representative Gary. Gary really took a great deal of time to ex...

    Dealer Response

    Hello Michelle, we appreciate you for letting others know about your experience at Ourisman Chrysler Dodge Jeep Ram of Bowie. If you ever need any...


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    The amount of information I received about the vehicle I purchased from my sales representative Gary. Gary really took a great deal of time to explain every option to me and how they worked on each vehicle I test drove

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Michelle, we appreciate you for letting others know about your experience at Ourisman Chrysler Dodge Jeep Ram of Bowie. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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  • good buying experience

    friendly sale person, had knowledge about vehicle, took time to explain things, helped load blue tooth, clean facility, good finance person

    Dealer Response

    Thanks so much for the wonderful compliments, Janet! We couldn't be more pleased to hear ourselves described as friendly, and knowledgeable. We lo...


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    friendly sale person, had knowledge about vehicle, took time to explain things, helped load blue tooth, clean facility, good finance person

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful compliments, Janet! We couldn't be more pleased to hear ourselves described as friendly, and knowledgeable. We look forward to seeing you again whether for routine service or another purchase. Thanks again! Best, Ourisman Chrysler Dodge Jeep Ram of Bowie Team


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