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Reviews

Average Ratings

4.8
196 lifetime reviews.
  • Lexus Marin

    I have owned a Lexus for 8 years. Not only is the car a joy to own and drive, but Marin Lexus is a fantastic place to get the car serviced. I hav...

    Dealer Response

    Hi David, Wow! This is the type of service we love hearing about! Thank you so much for taking time out of your day to comment on your experience ...


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    I have owned a Lexus for 8 years. Not only is the car a joy to own and drive, but Marin Lexus is a fantastic place to get the car serviced. I have owned 9 cool cars: alfas, porsches, audis, volvos, fords, bmws. I can honestly say, not only does our Lexus rank at the very top of the list, but so does Marin Lexus as far as service. One: always prompt to schedule, a warm and competent and patient representative who really "consults," and a car promptly repaired and serviced when and how promised. On top of that, with a major service, there's always a car to loan. As I live in Sonoma, so I appreciate this. And if it's only going to be a couple of hours of servicing, then there's a courtesy driver to take me to a local restaurant or shopping district --and pick me up! On a recent service, a young man named Tyre took my son and I to downtown San Rafael and picked us up when the service was done. We talked about Warriors basketball and he was a fine young man. This dealer stands out--from service to employees--Len was our recent service consultant and he really always has provided me with good advice (actually told me something I could much cheaply do myself---wow: "beyond the expected." Thank you Len, Tyre, and Lexus of Marin! I am coming back.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi David, Wow! This is the type of service we love hearing about! Thank you so much for taking time out of your day to comment on your experience with Lexus of Marin. We are so glad that you had an excellent visit and that Len, Tyre and the rest of our staff were able to provide you with great service. We look forward to seeing you for your next visit! -Your Lexus of Marin team


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  • Lexus RX350

    Great car. Excellent service. Customer focus and team work by the Lexus Team was outstanding.


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    Great car. Excellent service. Customer focus and team work by the Lexus Team was outstanding.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • March 23 Minir service

    Andy is a true professional , courteous, friendly . He always explains the service to to performed & quotes when he can do there are no surprise...


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    Andy is a true professional , courteous, friendly . He always explains the service to to performed & quotes when he can do there are no surprises . The service & nice car wash were done in a timely manner . I was treated with respect & felt I was a important customer . I love my Lexus ! Tom Pacelli

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Lexus of Marin - QUALITY CUSTOMER SERVICE

    I have had my cars serviced at Lexus of Marin since they first opened their doors. I always ask for Service Advisor, Len Temple when I schedule my...


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    I have had my cars serviced at Lexus of Marin since they first opened their doors. I always ask for Service Advisor, Len Temple when I schedule my services since he knows me and my car. Len listened to my concerns and questions and, provides recommendations concerning various service options. During the service process, Len keeps me abreast of what's going on. The service is completed in the time indicated. Len continues to make my service experience at Lexus of Marin a very positive one. I can't say enough about Lexus of Marin and Len Temple. I am delighted to give them the highest possible recommendation.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Amazing service

    Peter did a great job and followed up on two unrelated questions to my service that day. Great experience.


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    Peter did a great job and followed up on two unrelated questions to my service that day. Great experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Fabulous service from Tony at Lexus of Marin!

    Wonderful, caring, complete service by Tony. Couldn't have asked for a better experience. I was thrilled to get exactly the car I wanted for my b...

    Dealer Response

    Hi Leigh and Jeffrey, Thank you so much for the 5 Star review and for your kind words about Tony! We are so glad that you enjoyed your? visit and ...


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    Wonderful, caring, complete service by Tony. Couldn't have asked for a better experience. I was thrilled to get exactly the car I wanted for my budget!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Leigh and Jeffrey, Thank you so much for the 5 Star review and for your kind words about Tony! We are so glad that you enjoyed your? visit and we hope you have a wonderful day! -Your Lexus of Marin team


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  • AWESOME EXPERIENCE!!!!!!!!

    Don't believe all the negative reviewers on the net that day the RC350 F-Sport is too heavy and not enough power. I drove to Lexus of Marin droppe...

    Dealer Response

    Hi Mark, Thank you for the great review! We are so glad that you enjoyed your? visit and love the RC350 F-Sport. We hope you have a wonderful day!...


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    Don't believe all the negative reviewers on the net that day the RC350 F-Sport is too heavy and not enough power. I drove to Lexus of Marin dropped my car off & they let me take a brand new RC350 F-Sport for a drive out to Point Reyes and back for lunch. I wanted 2 C how the car handled the twisty, curvy roads, & how much power it had. I was SO IMPRESSED with the handling & power that when I got back to the dealer I bought it!!! The RC350 F-Sport IS A DRIVER'S CAR!!! The whole process from start to finish at Marin Lexus was Excellent! They should be used as a benchmark for all car dealerships to follow!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Mark, Thank you for the great review! We are so glad that you enjoyed your? visit and love the RC350 F-Sport. We hope you have a wonderful day! -Your Lexus of Marin team


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  • Lexus GX 460

    Excellent team!!! It was a big pleasure to work with them.


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    Excellent team!!! It was a big pleasure to work with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • care for your lexus

    I've been taking my lexus here for service since the day i bought it.... 140k miles strong and counting!!

    Dealer Response

    Hi Melanie, Thank you for taking time out of your day to review us! We sincerely? appreciate your feedback and look forward to seeing you again ne...


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    I've been taking my lexus here for service since the day i bought it.... 140k miles strong and counting!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Melanie, Thank you for taking time out of your day to review us! We sincerely? appreciate your feedback and look forward to seeing you again next time! -Your Lexus of Marin team


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  • Lexus RX 350

    Jay was excellent! Friendly, knowledgeable and patient. The facility could use an expansion and maybe another credi officer onsite during the wee...

    Dealer Response

    Hi Michele, Thank you for the great review! We are so glad? that Jay provided you with service that exceeded expectations and we hope you have a w...


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    Jay was excellent! Friendly, knowledgeable and patient. The facility could use an expansion and maybe another credi officer onsite during the weekends. It took a while to finalize the sale. Overall that didn't stop due to the outstanding service from Hay and the team!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Michele, Thank you for the great review! We are so glad? that Jay provided you with service that exceeded expectations and we hope you have a wonderful day! -Your Lexus of Marin team


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