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Reviews

Average Ratings

4.6
16 lifetime reviews.
  • LOVE MY NEW CAR

    I purchased my new 2010 Chrysler T&C from Universal Auto Plaza and I must say I LOVE LOVE everything about it. The process was quick and smooth an...


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    I purchased my new 2010 Chrysler T&C from Universal Auto Plaza and I must say I LOVE LOVE everything about it. The process was quick and smooth and with the help of my salesman Arturo and Finance Manager Jaret . I was referred by a good friend of mines who purchased a vehicle from them last year in 2015. I LOVE MY NEW CAR!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Easy Car Shopping

    The experience was seamless. The salespeople were very good for the most part. I did have to wait a little bit but it was worth it.


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    The experience was seamless. The salespeople were very good for the most part. I did have to wait a little bit but it was worth it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Love the service

    Love the service we received at Universal Auto Plaza. I worked with Tony, Jaret and Jenny. They were really nice and helpful with every situation.


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    Love the service we received at Universal Auto Plaza. I worked with Tony, Jaret and Jenny. They were really nice and helpful with every situation.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Easy Buy

    Universal Auto is the dealership to go if you have no time for hassles. I literally came in and in less than one hour I was driving away in a Merc...


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    Universal Auto is the dealership to go if you have no time for hassles. I literally came in and in less than one hour I was driving away in a Mercedes ml 350. The people are very nice. My salesman Alex was very accommodating and I will be buying cars from them in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Friendly and helpful

    Buying my Lexus from Universal Auto was great. The people that work there are all so nice and helpful. Jenny set me up with an appointment to meet...


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    Buying my Lexus from Universal Auto was great. The people that work there are all so nice and helpful. Jenny set me up with an appointment to meet with a finance specialist to help me get approved on the car and had everything ready for me ahead of time being that I was coming from far. Jaret did in finance really hooked me up. Im so happy with my car I cant thank universal enough.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome

    Great people at this car dealership. The whole process from beginning to end was smooth. I purchased a 2008 Chrysler Town and country. From the mo...


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    Great people at this car dealership. The whole process from beginning to end was smooth. I purchased a 2008 Chrysler Town and country. From the moment I called them the first time they wwere very helpful. I spoke to Jenny and she gave me accurate info on the car and when I came in I worked with Jaret whogot me very low rates that I wasn't expecting. I was very surprised at how hard they woked to meet my requiurements. Big thumbs up to Universal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Complete Satisfaction

    I purchased my 2013 Ford Explorer from Universal Auto Plaza in January and as of today I am a very satisfied customer. I don't normally write revi...


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    I purchased my 2013 Ford Explorer from Universal Auto Plaza in January and as of today I am a very satisfied customer. I don't normally write reviews but these guys are great and deserve the acknowledgment. Their entire staff is very friendly and accommodating. They didn't pressure me at all and I highly appreciate them for that. I recommend them 100%

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service

    Staff is extremely knowledgeable and friendly. I received Great service in addition to getting a great rate on my vehicle. Highly recommend them t...


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    Staff is extremely knowledgeable and friendly. I received Great service in addition to getting a great rate on my vehicle. Highly recommend them to anyone!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Complete waste of time

    I called them 6 times in my way 180 miles from Baltimore. Each time they assured me that the vehicle was there and that they would hold it until ...


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    I called them 6 times in my way 180 miles from Baltimore. Each time they assured me that the vehicle was there and that they would hold it until I arrived. When I arrived they said they just sold it. What a joke. I waste 6 hours of my life because of their promises. Completely frustrating. The best part about it, I walked the lot and couldn't find the vehicle at all. I wonder if it was ever there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • absolutely loved my experience

    I absolutely loved my experience with universal auto plaza. They all were extremely helpful in getting me in the car that I wanted. I am very plea...


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    I absolutely loved my experience with universal auto plaza. They all were extremely helpful in getting me in the car that I wanted. I am very pleased with my new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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