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Apparently you need to buy your car from them, it needs to be one of the more costly models and even then you will be treated with contempt unless you... are a celebrity, kiss their rear end or are ok with being abused, ripped off and burned. Their attitude is unbelievably horrid. Their motto is we are right and you will never be correct about anything. "where did you buy the car?" the service manager asked me on my first contact, "You should just go back to them then."
Good Afternoon Carguy,It does sadden us to read of the ill feelings you have towards our company. We really do appreciate your feedback and allowing u...s to review and respond.Your 2016 GLA250 was purchased as a Certified Pre-Owned from Mercedes-Benz of San Francisco. Our recommendation of returning to the dealership you purchased from, was merely because you wanted the bumper concern (peeling) covered under warranty and this sort of repair, would not qualify for this sort of coverage. I understand that one of our team members, Robert Kane had the pleasure of speaking with you directly today and know that Robert's always here to listen, if you select to bring your vehicle back to our campus. Sincerely,Team Mercedes-Benz of Marin
No problem paying for quality, but won’t for bad attitudes from staff. No thanks, done after 8 years. They give 3rd party auto businesses their market!... New car from Mercedes of San Francisco, all great.
We recently leased a MB 2017 B250e electric drive vehicle. Max Lofaro was our sales consultant. We want to congratulate Max for providing us with excellent,... honest and unparalleled service, Max knowledge and attention to detail far exceeded our expectations. He provided us with a great product for what we consider a tremendous price. We have bought MB vehicles for sometime and for sure we will go back to him always. We strongly recommend him If you are thinking of leasing or buying a Mercedes.
Mrs. & Mr. Shortall, thank you for taking the time to write such a kind review. We're delighted to hear that you had such a positive experience with u...s. We'll be sure to pass along your kind words to Max. We appreciate your business and hope you continue to enjoy your B250e Electric Drive. Please let us know if we can be of service in the future!
The agent who helped us treated me with respect and her service was outstanding. Process was quick and results were as expected, overall great service.
Called about a car and i was suppose to get info emailed to me which i never got. So, next day i called , they said they sold the car#1, then this other... idiot told me that they only sell to people that live in the bay area. total discrimination. Will never buy anything from them even after i move to SF. these guys are tools.
We purchased a new GLE which was defective. When I called the defect to the attention of the manager, he launched into a tirade blaming me. Mike Westfield,... the General Manager, was deceptive and manipulative. They represent the worst of the cliches about dishonest, incompetent car dealerships. The leak in the car ultimately caused it to stop running. A 45 day old car. The very leak they said didn’t exist. Their service dept scratched the car while in their care and they denied it. Penske Motor Group. Dishonest and sleazy.
Same here - service is horrible - perhaps because I didn’t buy the car here. Service A took 2:30 hours after telling me that it would only take an hour.... I sat and just waited while no one even bothered to update. I had bought E300 from a broker and planned to buy an SUV through this dealer but now I will go with BMW...
THIS WAS A MISERABLE EXPERIENCE. STAY AWAY FROM THIS DEALERSHIP UNLESS YOU BOUGHT YOUR CAR HERE. THOSE PEOPLE SEEM TO DO OK HERE! Our E350 convertible... wouldn't start after a visit to San Rafael (we live in Santa Cruz). We called Mercedes Roadside service who came out and diagnosed the problem as either a failure of the steering system (IES) or a sensor in the ignition, notifying the car it was stolen and locking up the steering and gear shift mechanisms. The car was in an underground parking lot and a flat bed could not get in to tow it. The AAA people got mad after Roadside service gave them the wrong number so we didn't respond to their text. We were keeping warm across the street. After a call to them, begging them to stay 5 more minutes, they left, stranding us. We got a hotel and I was on the phone to the service manager first thing, Ron Kane, and he couldn't have been more rude. He informed me that I had committed the cardinal sin of not servicing my car at a Mercedes DEALERSHIP (we live in Santa Cruz county, where there is NOT one). Because of this he claimed we didn't deserve to even receive Roadside Service and it was being provided "as a courtesy". After many more calls to Roadside service, they sent a specially outfitted tow truck to move the car to the dealership. We sat in the waiting room for four hours and watched everybody come and go, waited on, twice over, except us. I complained loudly and finally got a service rep who looked like he just got out of high school. After another hour of discussion, he informed us they couldn't look at the car for at least another 3-5 business days. (It was Friday afternoon, pushing us far into next week.) He assured us we had no other alternative- that ONLY a Mercedes dealership can diagnose and re-key the smart key, if that was it. Oh, and they needed both keys! (The other was at home.) They admonished us for that. Who knew you needed to travel with all your Mercedes keys? Although they couldn't even look at the car for days, they needed us to drive back and bring them the other key before the could even look at the car! Amazed, I wandered through the service bays and the row of cubicles in the service area, and at 1PM, barely any of them were working. Appears most of them don't even work Friday afternoon! I had had it and called our local service entity, Specialized Auto in Watsonville, CA. They assured me they were certified and could do all this in their shop, BUT THAT MERCEDES MIGHT NOT COOPERATE WITH THEM. Seems this is a regular thing. I handed the phone to our service rep who assured our guy they could not and would not cooperate. He gave me the phone back and our guy said, "don't listen to him- we can do it. It will just be a hassle." We got a tow 106 miles, back to Santa Cruz. The tow truck driver laughed about all the people he towed from there to a nearby independent Mercedes service shop, for all the same reasons that we left. Back at our local shop, they prepared for the hassle ahead, taking copies of my driver's license and registration and title. The first thing they said Mercedes would do was accuse them of was trying to re-key a stolen car, so they would need these documents or me there to plead our case if they were to get what they needed to fix the car. They were confident they could do it, just wasn't sure how many barriers Mercedes would put up. Although Mercedes had more business than they could handle, they didn't want to share with anyone. I guess they believe that bad service is better than them not getting the business! WE WERE SO RELIEVED TO BE BACK IN THE LAND OF GOOD SERVICE! THIS WAS A MISERABLE EXPERIENCE. STAY AWAY FROM THIS DEALERSHIP UNLESS YOU BOUGHT YOUR CAR HERE. THOSE PEOPLE SEEM TO DO OK HERE.
confused service adviser. very rude service manager Mark. took my S600 to check on check engine light asked to wait for diagnoses scheduler said no problem... service adviser acted like he has no time for me offered to leave car but they would not give me a loaner.Horrible customer service. never use them again
wonderful customer service i would recommend to anyone