I recently purchased a used vehicle from these guys and while I am happy with the car more or less (a vehicle which I knew far more about than anyone there... apparently), the service, specifically from the finance manager and the GM were especially poor. I went in with a preapproval letter from my personal bank and provided it to both my initial sales person and subsequently the finance manager Ben. We discussed it and why I wasnt going with their internal option and was told that I needed to fill out some paperwork for an "either/or" loan which would act as a bridge for a couple days while the loan from my bank was processed. I had never heard of this but it sounded mildly reasonable and they were the experts so I said ok. A week later I get an email from Capital One saying thanks for the loan and such and my bank still had no activity on the loan. I email Ben and he brushes it off and says he processed a loan, the lender is immaterial to him. This went against the documentation provided and conversation that occurred during the sale and really ticked me off. I called the GM of the site, Sean, and he initially called me back while I was at work but then 3 subsequent calls to him over a week went unanswered. Straight liars and horrific service on the part of the GM to not even call a customer back who has that kind of experience at their dealership. I am sure there was a financial incentive for Ben and it is beyond disappointing for that staff to act in that way. Goes without saying that I will never be back and will have my story on full blast to anyone that considers going there.
I bought crv ex from marin honda. I am happy with mr. Nayan pandey for his kind support to buy crv. really , wonderful experianc with him.
Leased a 2017 Honda Civic. I'm retired and living on Social Security and a small industrial pension. I wanted a low monthly payment. The lease let me have... a low payment by putting more down out of my savings acct. After three years I'll buy out the residual and have another five years to finish paying. Marin Honda did better than all other brands and all other Honda dealerships.
Rude & condescending customer service after a safety recall. Both management and associates seem institutionally angry and not looking for additional... business. We will not be buying from here or taking the car in for any more service. You can save 50% by going to Neuhaus.
I had a great experience buying my used car! The sales people were very kind and accomadating! The car I bought is also in such great condition!
Thank you for sharing your five-star experience with us! We're glad that you enjoyed working with our staff. If we can assist you with anything else, ...then please reach out to us. We are always happy to help!
I had an absolutely amazing experience at Honda Marin! I was buying a new car and as a newcomer to the US (from Canada), I felt welcomed and supported... throughout the whole buying process. I highly, highly recommend Oscar Perez if you’re considering buying- he’s extremely professional but warm and a fantastic person. I also can’t say enough great things about their finance department (Yvonne Player, Yakov Israelyan), and be sure to see Nicholas Johnston for service (he’s fantastic)! And, Honda makes great cars! I’m absolutely thrilled with my 2018 Civic!
Brought car in ,problem diagnosed,part was in the following AM ,installed and back on the road in PM.Shuttle service driver called w/ ETA and delivered... me back to p/u my car in a courteous manner.
Regarding Oscar Perez from Marin Honda, CA. I had a GREAT car buying experience with Oscar Perez. I was shopping for a used car with my son. I went to... 4 other Honda dealers and had mediocre to satisfactory assistance in our search and negotiations. I am a director of sales in another industry, therefore I feel like understand a genuine above and beyond the call of duty attitude of advocacy. Oscar was AWESOME representing us in a multiple buyer situation for the same car. I would go out of my way to see Oscar again for a new or used car when in the market for a Honda! THANKS OSCAR! Dean and Kevin
I have bought 3 cars from them and have been pleased with all aspects of the company. Since I have spent more time with the service department. They have... been up front with all the work they have done. I have experienced both knowledge of their products and excellence in customer service.
I knew what I wanted but just wanted to make sure I get a fair deal. I received a price quote from my local dealer in Petaluma and it seemed high to me.... Next call was to Marin Honda where I got a quote $1000 less than Hansel Honda! Needless to say, I did the short drive and got the big savings. Marin staff was professional and they had an awesome coffee machine :) Thank You Marin Honda!