Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

5.0
10 lifetime reviews.
  • Fair prices, great staff

    We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toy...


    Show Full Review

    We started our search for a Prius online using Cars.com and looking at all the available Prii with the trim we wanted in the North Bay. Novato Toyota is closest to our home, and we have two kids and not much time, so I test drove one there, but didn't commit to buying it. The salesmen I talked to were great and there was no pressure. After doing our research, I called Novato Toyota and asked if they would match the price we got online from a few other dealerships. Novato Toyota gave us the best price out of them all -- so easy! But one of the best parts of the entire process was setting the whole deal up over the phone and via email so that when we went in to sign papers, that is all we had to do. With kids in tow we were in and out within 20 minutes, our new Prius was clean and waiting for us, and we drove off before either kid noticed they were bored. It was brilliant! (Since purchasing, we've serviced our Prius with Novato Toyota and it's always an efficient, pleasant experience.) I will buy my next Toyota from Novato Toyota for sure!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Michael Beeson

    While I didn't buy the car, their follow-up on the inquiry was excellent and most helpful. Good job.


    Show Full Review

    While I didn't buy the car, their follow-up on the inquiry was excellent and most helpful. Good job.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • bad service, no follow up on inquiry

    I contacted the dealership, they could not get me the car I wanted, and tried to subsitute it for another color.

    Dealer Response

    Hello Disgruntled in Santa Rosa, I'm sorry to read we were unable to find the new Toyota you were looking for. Unfortunately, this happens more t...


    Show Full Review

    I contacted the dealership, they could not get me the car I wanted, and tried to subsitute it for another color.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Disgruntled in Santa Rosa, I'm sorry to read we were unable to find the new Toyota you were looking for. Unfortunately, this happens more than you might imagine. The Toyota line-up is extensive and many models are in short supply especially if you're looking for a specific color with certain equipment. We are continuously explaining this to many clients but it sounds like this may not have been conveyed to you in the most professional or courteous manner. If this is so, please accept my sincere apology. If you would like to discuss this further, please feel free to contact me. Thank you, General Sales Manager


    Hide Full Review
  • Low key and very helpful

    We recently purchased a used Toyota from John Larsen. When walking around the lot looking at cars,I usually cringe when a sales person approaches,...


    Show Full Review

    We recently purchased a used Toyota from John Larsen. When walking around the lot looking at cars,I usually cringe when a sales person approaches, but John was different. He was very helpful, knowledgeable and not pushy at all. He showed us cars in our budget and did not try to up-sale us! I really appreciate him and would defiantly purchase from him again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Awesome service and salesman

    I recently bought a car from this dealership.. my salesman was John Larsen and he was exceptional. It's so hard to find someone so genuine that is...


    Show Full Review

    I recently bought a car from this dealership.. my salesman was John Larsen and he was exceptional. It's so hard to find someone so genuine that is so willing to actually do their best to make sure you have a positive experience. This guy is awesome!

    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • nicest sales & finance department ever

    I chose a car with the quality of my last sports utility vehicle because it hugs the ground and thank Tony his confidence in purchasing one that I...


    Show Full Review

    I chose a car with the quality of my last sports utility vehicle because it hugs the ground and thank Tony his confidence in purchasing one that I liked best.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • The Best Place to get your New Ride

    Excellent service from staff. Tony help us narrow down our choice of monthly rate , very helpful and i recommend this dealership when getting your...


    Show Full Review

    Excellent service from staff. Tony help us narrow down our choice of monthly rate , very helpful and i recommend this dealership when getting your new car or looking for a used car..

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • The Best Place to get your New Ride

    Excellent service.. Friendly staff.. Tony an excellent sales helping me to get good rate on my new car .. overall service was excellent.. come and...


    Show Full Review

    Excellent service.. Friendly staff.. Tony an excellent sales helping me to get good rate on my new car .. overall service was excellent.. come and see this dealership..

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very helpful in finding what we wanted

    We were looking for a used car within a certain price range. Tony, our salesperson, really helped us to narrow down our choices and he recommende...


    Show Full Review

    We were looking for a used car within a certain price range. Tony, our salesperson, really helped us to narrow down our choices and he recommended several cars. He made suggestions based on his specific knowledge of each car, so it was easy to pick the right one for us.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Car shopping for my teenager...

    My wife and I stopped here when we were driving by just to check things out. The guys here are helpful and friendly and the selection of used vehi...


    Show Full Review

    My wife and I stopped here when we were driving by just to check things out. The guys here are helpful and friendly and the selection of used vehicles is great. We haven't found the right car for my wife, but we may come back another day...

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review