Toyota of Santa Cruz

4.9 out of 5 (4.9) 920 reviews

Dealer on Cars.com since February 2015

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun 10:00 PM - 8:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 5:00 PM
Sun 7:30 PM - 5:00 PM

Reviews

4.9 out of 5 4.9
920 lifetime reviews.
  • 1.0 out of 5
    April 15, 2018

    Took advantage of the Toyota Spring sales event on tires. Scheduled the appointment after being told the tires I wanted were in stock. Show up for the... appointment only to be told they did not have the tires I wanted. They found another set of tires which cost more, so instead of waiting for the tires I ordered I went ahead and purchased what they had and requested an alignment. Upon completion of installation, I noticed all 4 rims had damage from their tire machine (gouged metal). Toyota was fair and said they would replace all 4 rims. I also noticed they actually installed the tires I ordered but did not tell me and did not refund the difference in price. They also forgot to replace the valve caps and the car had terrible steering wheel shake at highway speeds (unbalanced tires). I returned to have have the rims replaced and upon completion, found damage to all 4 rim caps. The technician used a hammer to install the aluminum caps leaving dents and marks on the caps. The service manager would not admit the fault on their end and said "I need to investigate the incident". I requested a refund for the price difference in the tires and requested they replace all 4 rim caps. So far Toyota has not refunded the difference in tire cost or replaced the 4 rim caps. I will update this review once Toyota gets back to me.

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    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    This review has been received.


  • 5.0 out of 5
    June 8, 2017

    Quick and easy dropoff for maintenance service. Shuttle service is prompt. People are friendly and knowledgable and the service is trustworthy . I ...would highly recommend this facility.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review, Roger! I'm glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer serv...ice, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com


  • 5.0 out of 5
    June 7, 2017

    the friendly, patience, and good deal by dylan...went to many dealers and all pushed me to make the purchased. I recommend this dealer to anyone.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback, Loan. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your... feedback with Dylan. Please let us know if we can ever help you in the future. Sincerely, Julie Frugoli / (831) 462-4200 / julie@santacruztoyota.com


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $88.72 and up*

    New Brake Pads/Shoes (Front)

    $289 and up*

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 362 Offers on 22 Models

About Our Dealership

Dealer on Cars.com since February 2015

Toyota of Santa Cruz offers a large inventory of new Toyota and Scion Vehicles. We also have a great selection of Certified Pre-Owned Toyotas and Scions. Please don't miss our multitude of Non-Certified Toyotas and other makes! Our Service and Parts Departments are open 7 days a week.Try out our new Toyota Express Maintenance service. We can have a minor service including oil and filter change, tire rotation and multi-point inspection completed in about an hour! We have our own fleet of Toyota Rental cars, and a courtesy shuttle service for your convenience!

"The big store right next door!"
Toyota of Santa Cruz
4200 Auto Plaza Dr Capitola, CA 95010
New (831) 227-2965
Used (831) 227-2959
Service (888) 564-0362
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