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Reviews

Average Ratings

4.9
881 lifetime reviews.
  • Well trained sales staff

    Both sales people I worked with asked enough questions to find what would be the best vehicle for me. They understood any concerns I had and helpe...


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    Both sales people I worked with asked enough questions to find what would be the best vehicle for me. They understood any concerns I had and helped find the right solution for me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful people to deal with

    Everyone took the time to make sure we had everything we needed. There was no rush or pressure, enjoyed our salesmen, Joel, Chuck and I started la...


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    Everyone took the time to make sure we had everything we needed. There was no rush or pressure, enjoyed our salesmen, Joel, Chuck and I started last Thursday with Jackson. J. P. got me through the paper work with no hassle. Would definitely recommend to anyone wanting a new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service, pleasant and courteous people here.

    Very pleasant place to sit and wait. and people are very courteous and friendly. Place is easily accessible from car to inside and from inside to...


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    Very pleasant place to sit and wait. and people are very courteous and friendly. Place is easily accessible from car to inside and from inside to car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Good experience

    Chris, Adam and Delfino did a great job. This is our third car from Toyota of Santa Cruz. Thanks for all the help


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    Chris, Adam and Delfino did a great job. This is our third car from Toyota of Santa Cruz. Thanks for all the help

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service

    Professionalism of Adam West. He is the main reason I continue to go to Santa Cruz Toyota to get my car serviced. I even just recommended Santa C...


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    Professionalism of Adam West. He is the main reason I continue to go to Santa Cruz Toyota to get my car serviced. I even just recommended Santa Cruz Toyota service to a friend.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Customer service was great. Chelsea helped me get what I needed done and I will defiantly be back. Thank you for all the help


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    Customer service was great. Chelsea helped me get what I needed done and I will defiantly be back. Thank you for all the help

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • good customer service

    good communication, friendly, helpful, my car needed to have part order and they came when they said they would and my car was done in the time fr...


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    good communication, friendly, helpful, my car needed to have part order and they came when they said they would and my car was done in the time frame that i was told Brenda was great to work with :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent in everyway!!

    No nonsense approach! Jim Davis listened, paid attention, answered my many questions. He was not pushing with me. He has great communication skill...

    Dealer Response

    Jessie, thanks for this awesome review and congratulations on your new car! I'm so pleased that Jim was able to provide you with such exceptional ...


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    No nonsense approach! Jim Davis listened, paid attention, answered my many questions. He was not pushing with me. He has great communication skills. He called me and was available when he said he would be. He went the extra mile and stayed late to complete our sale! A++

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jessie, thanks for this awesome review and congratulations on your new car! I'm so pleased that Jim was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Julie Frugoli / (831) 462-4200 / julie@santacruztoyota.com


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  • show room is very impressive

    Very friendly with customer, easy to work with, paper work to process was quick and easy, total time spent from A-Z is about 3 hours which is acc...

    Dealer Response

    Thank you for your business and this review. I am happy to hear that our team was able to serve you and demonstrate how we do business here. If th...


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    Very friendly with customer, easy to work with, paper work to process was quick and easy, total time spent from A-Z is about 3 hours which is acceptable for buying cash, great service, thanks.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and this review. I am happy to hear that our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Julie Frugoli / (831) 462-4200 / julie@santacruztoyota.com


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  • Great service & customer service

    I recently bought a Jeep and had it serviced at Santa Cruz Dodge, Chrysler, Jeep and the service wasn't bad, but it wasn't even comparable to Sant...

    Dealer Response

    Joshua, thank you for leaving us your review. I'm happy to hear that you were pleased with the service you received from Toyota of Santa Cruz. Ple...


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    I recently bought a Jeep and had it serviced at Santa Cruz Dodge, Chrysler, Jeep and the service wasn't bad, but it wasn't even comparable to Santa Cruz Toyota. I really appreciate the good customer service and the good work the mechanics do at SC Toyota.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joshua, thank you for leaving us your review. I'm happy to hear that you were pleased with the service you received from Toyota of Santa Cruz. Please come see us for any future needs. Sincerely, Bruce Feinberg / (831) 462-4200 / bruce@santacruztoyota.com


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