Stevens Creek BMW

I recently visited Stevens Creek BMW and was very disappointed by the lack of transparency around pricing. After agreeing on a vehicle price, the final paperwork included unexpected “optional” charges for Advantage Theft Protection and Permaplate. These add-ons were never clearly disclosed or explained as optional until I asked about them directly. After multiple follow-ups, the dealership finally acknowledged that these charges were optional and assured me they would call back to correct the issue. Unfortunately, that call never came. What could have been a smooth and enjoyable buying experience turned into a frustrating cycle of unreturned calls and unfulfilled promises.For a luxury brand like BMW, I expected integrity and honest communication. I’d strongly recommend that anyone considering this dealership review every line item carefully and get all commitments in writing before finalizing their purchase.

11/29/25 - Just purchased my new 2026 X6 from the folks at Steven's Creek BMW - ****BUYER BEWARE - RUN FOREST RUN!!!*** I purchased a brand new 2026 BMW X6 from Steven’s Creek BMW on November 21, 2025 at approximately 8:10 PM Stevens Creek BMW made the willful choice to ERRONEOUSLY assign and register my vehicle under a lien-holder! I only discovered their error when I received the Title for my vehicle and it was INCORRECTLY LISTED UNDER A CREDIT UNIION!! xxx?! Steven’s Creek BMW was IMMEDIATELY made aware of their error and they ADMITTED to their error! In an effort to remedy their mistake, Jim, Thomas (General Manager of Steven’s Creek BMW) made a verbal and binding agreement by leaving a voicemail on my cell phone on 1/5/2026. In Jim's voicemail (which I have saved and preserved as evidence), Jim describes the way in which he will remedy the situation. He agreed their offices made several mistakes in the purchase process of this vehicle. Jim stated in his voicemail in no uncertain terms that he "would send me a check for $500" to remedy the PROBLEMS their store caused me. Jim called me on 1/12/26 and left another voicemail. I returned the last phone call from Jim Thomas on 1/12/26 at which time Jim Thomas stated that he would not honor his verbal/voicemail agreement, and he will NOT be sending the $500 check as agreed upon! It is my intention to hold Jim Thomas accountable to his verbally binding and contractual agreements, and I notified him of such. Jim Thomas‘s response to me was, "go ahead and sue me"! Furthermore, Jim Thomas stated, "...I am aware that I agreed to pay you the $500 check for the mistakes we made during the sales process - BUT I CHANGED MY MIND..." **BUYER BEWARE - STEVEN'S CREEK BMW COULD LITERALLY NOT CARE LESS ABOUT YOU - OR YOUR BUSINESS - SHOP SOMEWHERE BETTER!** HERE’S THE INSULT TO INJURY - I payed IN FULL for my BMW - WHEN I PICKED IT UP IT WAS FILTHY INSIDE! DIRT ON THE CARPETS, ETC ETC - MY BRAND NEW BMW looked like CRAP! Ken, the Sales Mgr. HAD TO CUT ME A CHECK FOR $400 in order for me to then pay an outside agency to have my car cleaned properly!! WORST SERVICE EVER! It's all on you now - BOYCOTT STEVEN'S CREEK BMW - IT'S TRUE ABOUT SILICON VALLEY - "SPOILED, LAZY AND INCOMPETENT"!

Adriel was an outstanding sales associate providing us our exact needs and detailed information on our vehicle. We are happy with our purchase of our new 330i

Great experience! High quality service. Fred in Sales was very professional. The whole process was seamless. Love my new car!

Very good and effective sales reps and managers. Personable and helpful. Got a great deal.

Mansour was super helpful, friendly, and knowledgeable. He was very attentive and walked us through the entire process. And he has also been very responsive on follow up questions and issues.

Von Torres my salesman is the best there is. The dealership gave me a great deal on a new car. I plan on doing business with them in the future.

Great place Ask for Mansour to help you. Best salesmen I have ever delt with. He is very knowledgeable and patient. He will make sure to answer all your questions and he easy to settle on a more than fair price.

Got the deal from Von at Stevens creek BMW, he?s a pretty good guy to work with, straight to the point, no xx. Got me a pretty good deal, would totally recommend him

Awesome service and attention by Prac, He worked with us to give us the deal we were working for.