Santa Cruz The Superstore Hours
Santa Cruz Nissan Dodge RAM Volkswagen is one of the oldest local family owned dealerships in California operating since 1972. We strive to offer a relaxed, no-hassle experience whether you are purchasing a new or used vehicle, having your vehicle serviced or repaired or buying a part. We will do everything possible to make sure you are 100% satisfied every time you visit us.
For over 40 years we have taken great pride in being part of the great community of Santa Cruz and are involved in numerous local charities and events including the Santa Cruz Rotary Club, Santa Cruz Little League and the Electric Vehicle Association to name just a few.
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Went there on July 4th, got a quote on the price for a used WRX limted. Took a couple of days to think and went in to finalize the deal. The sales guy... Joseph was kind and helpful, but the GM is an xxxxx! For a credit score of 801, he first quoted an interest rate of 4.49, which was ridiculous. When I checked with Joseph, he asked me to take it up now and re-finance in a week's time. Then I was made to wait for 2 hours before they could get the paper work ready. Once the paper work was ready, I was called into a room, forced to buy a bunch of ad-ons which I refused, they even tried to sell them saying we could bring the interest rate down if you bought etc. Then, finally when it came to down payment, he suddenly bumped my rate to 4.99, and told me I couldn't refinance for 4 months, when I refused the deal, the GM came in and started shouting at me for me no reason, when I didn't budge, he cancelled the deal. My entire was wasted! They have no concept of customer service, no ethics, don't stick to their words, all they care about is money.
I had great service from the salesperson, Nicole. I love my car. BUT everything else has been extremely negative- from financing to interactions with the... general manager. I have repeatedly asked questions without getting answers, I have been told repeatedly that someone would get back to me without being contacted, I have purchased products without being able to get details about them. I have not found Santa Cruz VW to care much about their customer service. This could have been a great experience (I love my car), but instead it has led to continued frustration. I will not be continuing my business with Santa Cruz VW.
Gregory Michael was a good, solid, well knowledged Service Representative. I had had a poor experience with JEEP in Gilroy so I tried this JEEP Service... Center in Santa Cruz. Boy, what a difference! I had the personalized attention I needed, everything was well explained. And Gregory seemed genuinely thoughtful. I will come back for all my JEEP needs which you can provide. Thank you!
I was looking for a 2016 e-golf with fast charger. Not a lot of dealers had any left. I found one 2 hours away at another dealership. They started the... negotiations high and wouldn't budge much. We didn't make the deal. Then I e-mail Santa Cruz VW and told them to send me there best offer. Jonathan Dasig Internet Sales Department sent me a clearly broken down offer that was way better than the other dealership and was in line with my research. So my wife and I drove 2.5 hours a few days later and we made the purchase. Jonathan Dasig was great to work with and he stayed late until 10:30pm getting the deal done. Copy
I brought in my 2015 Jeep Grand Cherokee in for scheduled maintenance and received an excellent quick service job. My service advisor was Brian Calhoun... who did an outstanding job taking care of my needs.I highly recommend using this dealer and I have had an excellent job done with them in the past. All of the staff that I have communicated with have done an excellent job. I look forward to coming in for my next service at Santa Cruz Volkswagon Dodge Ram Dealer. David Gladding.
5.0 star rating 7/19/2017 Ok... this is a long story so I will try to keep it compact. I am in Florida, my wife in California with the VW. We are moving... to Florida and my wife and son are supposed to drive the car to Florida on a long road trip. My son ends up in the hospital for almost a week with a very fluke but somewhat serious issue. He fortunately gets out and was ok but had to stay in California another week to recover. Now my wife is driving to a friends house in the VW and it breaks down with no power, barely moves. And.. its a Friday night. So now she has to call the VW dealer to have it towed on a Saturday morning to get checked out and she was supposed to start driving the next day. I am in Florida waiting for the movers to show up with the boxes and furniture. So.... they diagnosed the problem to a turbo solenoid and had to order the part and would fix it "maybe" by Tuesday... My stress level was over the top and I called the dealer and YELLED and CURSED at the first manager who would answer my call about the car breaking down at this time. Poor guy! BUT... they got it fixed by MONDAY ! I was completely in the wrong, had to call to apologize. They kept calling me to let me know step by step what was going on and had it all ready to go in time for my wife. And they handled it much better than I did... So THANKS for taking care of this and SORRY for being a not-so-nice customer. Moral of the story: cars and people are not perfect. But this VW dealer will always do their best to help their customers.
Internet sales manager was really helpful! I initially inquired about a car online and he gave me the details. Within a week I was there signing papers... for my new car! My 3 hour drive was worth it, they are all nice people and really easy to work with. I definitely recommend visiting them for your car needs!