Reviews

Average Ratings

4.9
753 lifetime reviews. Includes reviews of Lexus of Stevens Creek from DealerRater.com
  • Very Enjoyable Experience

    Haley Frandy contacted me immediately. She was a wonderful person to work with. The time she spent answering my questions and gave me a detailed t...


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    Haley Frandy contacted me immediately. She was a wonderful person to work with. The time she spent answering my questions and gave me a detailed training on how to operate the vehicle. If she represents Steven's Creek customer service level I am glad that I picked the right one to do business with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Purchasing the new RX-450h
    December 5, 2017

    Good service in bay area, help a lot and nice sale service . showing me all using of the new car. The Sale manager and sale service so nice and he...


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    Good service in bay area, help a lot and nice sale service . showing me all using of the new car. The Sale manager and sale service so nice and help me a lot. paperwork did so quietly.

    Does recommend this dealer

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  • new Lexus lease
    December 2, 2017

    I have known Herman for 15 years and he, Ted Liu & Gary Luu were outstanding in their efforts to make this a smooth transaction from our old lease...


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    I have known Herman for 15 years and he, Ted Liu & Gary Luu were outstanding in their efforts to make this a smooth transaction from our old lease to the new lease. I highly recommend Herman & Lexus of Stevens Creek.

    Does recommend this dealer

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  • SATISFIED CUSTOMERS
    November 21, 2017

    We have been loyal, Lexus of Stevens Creek, customers for over 28 years. In our opinion, and supported by personal experience, the sales and serv...


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    We have been loyal, Lexus of Stevens Creek, customers for over 28 years. In our opinion, and supported by personal experience, the sales and service staff are true professionals. They are well trained, competent, personable and, above all, dedicated to insuring complete customer satisfaction. While we agree that the Lexus product is of high quality, it is the Stevens Creek employees that make us return to the agency on a regular basis. During the past 7 to 12 years we have been assisted by two outstanding representatives, Herman Samaniego (sales) and Anita Clevenger (finance). These exceptional employees have provided us with both courtesy and continuity. It's reassuring and comfortable working with familiar faces for so many years. Visit this agency. You won't be disappointed!

    Does recommend this dealer

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  • Terrible experience with Neil Chandra at this dealership
    November 12, 2017

    Wow! This isn't what we expected from a luxury brand. Just had a terrible terrible experience at this dealership with a sales manager named Neil C...


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    Wow! This isn't what we expected from a luxury brand. Just had a terrible terrible experience at this dealership with a sales manager named Neil Chandra. He was condescending, rude, manipulative, uninformed. Just a shady character. The dealership itself seems nice. We were seen quickly and has a decent experience till Neil started to try and give us the hard sell to make the sale. Insisting that he could only give us the 'best' price after he had run our credit. After I showed him that the Lexus website publicly advertised a better rate than he was showing us. He started obfuscating about how they were advertising a different vehicle. We are going to buy a Lexus but definitely not at this dealership and not with Neil Chandra.

    Does not recommend this dealer

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  • Herman Samaniego Is Very Professional!
    November 5, 2017

    Herman explained me the new features of 2018 Lexus. He even drove to the place where I forgot my iphone to connect it to the car.


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    Herman explained me the new features of 2018 Lexus. He even drove to the place where I forgot my iphone to connect it to the car.

    Does recommend this dealer

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  • My First Car
    November 4, 2017

    I had an amazing experience leasing my first vehicle. Lena was fantastic and I'd give her a million star rating if possible! I'd highly recommend ...


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    I had an amazing experience leasing my first vehicle. Lena was fantastic and I'd give her a million star rating if possible! I'd highly recommend coming to Stevens Creek Lexus for a great experience!

    Does recommend this dealer

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  • My first Lexus
    November 3, 2017

    Hey I just wanted to share my experience with Stevens Creek Lexus since it was great. I had been looking for a LX570 that fit my budget since it ...


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    Hey I just wanted to share my experience with Stevens Creek Lexus since it was great. I had been looking for a LX570 that fit my budget since it would be an offroad vehicle used for towing and playing. A long time Toyota fan and owner of 7 Tundras, a Sequoia and 2 Tacomas, I decided to try the LX570 over the Land Cruiser. I've been very happy with my vehicle choice and the service from Lexus is outstanding. Sam had a great attitude and was very easy to work with and complete the deal. This was the fastest car buying experience I have ever had with no games or back and forth. There were a couple items service took care of after I purchased my LX and the service team was as amazing as the sales team. In and out of there quickly and they went above and beyond to overnight the parts so I could be on my way the next day. Thanks again to Sam and Todd for making my first Lexus experience so great.

    Does recommend this dealer

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  • EXCELLENT SERVICE!!
    October 25, 2017

    Herman was fantastic!! He helped me get into my dream car Rx 350. He was extremely knowledgeable with Lexus cars and showed me things about my car...


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    Herman was fantastic!! He helped me get into my dream car Rx 350. He was extremely knowledgeable with Lexus cars and showed me things about my car I had no idea about and helped with many technologies the car has. He helped us feel comfortable the whole way through. I would highly recommend Herman, and Steven's Creek Lexus.

    Does recommend this dealer

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  • Phenomenal Team
    September 21, 2017

    I am a long time customer and I will tell you, I don't think I will ever leave Lexus., Not only are your vehicles beautiful, the team is amazing, ...


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    I am a long time customer and I will tell you, I don't think I will ever leave Lexus., Not only are your vehicles beautiful, the team is amazing, particularly Anita Clevenger and Herman Samniago. They are truly the best!!!

    Does recommend this dealer

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