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29 lifetime reviews.
My husband and I visited Courtesy Chevrolet on Stevens Creek on Sunday to check out the Volt. We were greeted immediately by a warm and friendly sales... consultant, Jordan. He explained the ins and outs of the Volt before we took it out for a test drive. We were delighted with its performance and with the fact that it has EV capabilities. The rest of the purchasing process was quite smooth and easy. In conclusion, Jordan was knowledgeable, professional and friendly. His ability to take us through the car purchasing process was stellar. Lastly, the Courtesy Chevrolet dealership is comfortable and well maintained - it even has a sandwich bar for its customers.
Sales team was ok. After sale service is ZERO !!!!! 1. Bought a new Cruze there in Dec, still haven't received license plates. Talked to the customer ...service manager but didn't get much help. She claimed DMV said the plates are not deliverable because my mailbox is too small. What? I live in a regular single family home. So I asked for paperwork to take down to DMV. Now in July, I still haven't received any paperwork nor any help from dealer. 2. There is a problem with the car that it will lock up the wheel under certain conditions. The first time it happened was 2 months after I bought the car. I called the service manager asking if there is a certain procedure to unlock the wheel or was it due to the stupid OnStar satellite system. Manager said he doesn't know, so sent a tow truck to tow my car. After waiting for 2 hours, the truck came in the the driver just unlock the wheel on the spot and showed me the trick and charged me almost $100. What? The service manager should have told me this to save me 2 hours and $100. VERY POOR AFTER SALE SERVICE. STAY OUT !!!!!!!!!!!!!!!!!!!!!!!
My Z06 needed a new battery after seven years and I took my car in to Dennis' team to get a new battery. As usual, they treated the car with care and ...got the work done fast and without any problems. The waiting area with the Corvette Cafe and wifi is a very good place to get some work done while I wait. Every employee has a positive and winning attitude. I actually enjoy my service appointments, which is not something I could say for any other dealership I've experienced.