Mercedes-Benz of Stevens Creek

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:30 PM

Mercedes-Benz of Stevens Creek Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:30 AM - 6:30 PM

Tuesday

7:30 AM - 6:30 PM

Wednesday

7:30 AM - 6:30 PM

Thursday

7:30 AM - 6:30 PM

Friday

7:30 AM - 6:30 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2003

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Tire Rotation

$89

Wheel Balance

$89

Oil, Filter Change

$169 and up*

Transmission Service

$350 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
852 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 21, 2019

    Great service from Jay as always......easy to schedule and pick up

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jessica, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for such a wonderful ...review; we are happy to pass along your comments to Jay here at Rafferty Subaru and recognize his hard work and dedication! Thank you so much for being one of our valued guests and we look forward to your next visit!

  • 5.0 out of 5
    November 21, 2019

    I did not purchase the car here,but should have. No other comment on that. Excellent service advisor, part, car pick up etc.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Earl, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive such a wonderful revie...w. Thank you so much for being one of our valued guests and we look forward to your next visit!

  • March 21, 2016

    I purchased a CLA250 at MB of Stevens Creek. I'm very happy with the entire process. The price is good, people are friendly, the facility is clean and... bright, and the finance manager, Jim, is very humorous and proficient. My salesperson, Tim Vuong, is also very helpful, either through email or onsite. I would strongly recommend him as the first person to get in touch in MB of Stevens Creek.

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    Shopped for a new car
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  • 5.0 out of 5
    November 20, 2019

    The customer service is amazing! Professional, on-time and competent!

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    Dealer Response

    Sara, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you for your kind review; we are hap...py to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Stevens Creek

  • 5.0 out of 5
    November 20, 2019

    Excellent experience and the facility it just gorgeous. Tony C Was very helpful and I would refer him to anyone purchasing a car. Great car buying experience... here at the dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Joanna, it means so much to us that you chose our dealership! We set high expectations for ourselves so it?s gratifying to hear you had a great ...experience with us. Thank you for your kind review; we are happy to pass along your comments to Tony C here at Mercedes-Benz of Stevens Creek! Again, we appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

  • 5.0 out of 5
    November 19, 2019

    Edwin was provided great service during my visit for the Service B. My only complaint is how expensive the service B is. Thank you Edwin!

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    Dealer Response

    Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please reach out to us if ...there is anything else we can do for you. Drive safe, and we'll see you on the road.

  • 4.0 out of 5
    November 19, 2019

    Good Services overall. Reception desk staff are very nice. My only concern is the service charges, which is $225 for diagnosis , too high for a senior... like me!

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    Dealer Response

    Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take car...e.

  • 5.0 out of 5
    November 18, 2019

    Samir and his team did a phenomenal job! They made sure that I was happy from start to finish. They really went above and beyond. Couldn?t be happier

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    Shopped for a new car
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    Dealer Response

    Jaqueline, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- s...afe travels!

  • 5.0 out of 5
    November 18, 2019

    Gray place to buy a new car! Awesome people, knowledgeable, polite and very helpful. Was a True pleasure and can only recommend!

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    Dealer Response

    Roger, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe ...travels!

  • 5.0 out of 5
    November 18, 2019

    I purchased a used 2015 S550e from a different, non-MB dealer. It was still slightly under warranty so I knew I had a few months to get any issues taken... care of (if there were any!). After just a few weeks, i noticed an annoying/embarrassing rattle coming from somewhere in the car. It was intermittent and I wasn't really sure where it was coming from... I brought the car into a dealer that is close to where I live. They were super nice and their facility is beautiful.. The only problem is, after the appointment, the rattle was still there... They never called or checked in to see if it was taken car of either. So with that, I called out to Steven's Creek Mercedes. I spoke with a young service person named Raul, who seemed friendly enough.. Brought the car in, got a loaner and off it went into the service bay to be inspected ( and repaired!). I picked up the car the next day and while driving home I heard it.. That rattle.. It was still there...Remember it wasn't always easy to replicate, but yep, it was indeed still there. So I called Raul back up and he was very apologetic. He strives on getting customers taken care of the first time and this wasn't one of those instances.. So we set up another appointment.. This rattle was not as easy as anyone thought.. A variety of options and ideas didn't fix it.. I was getting frustrated but what got me through the process was Raul.. He was so eager to get to the bottom of the issue, he wouldn't let me give up.. He promised up and down that they'd figure it out, even though it wasn't easily identifiable, replicable or even noticeable (in some instances). Well, I'm excited to report that Mercedes Benz of Steven's Creek did indeed get it fixed. I'm sure there are a few techs involved that helped during the process and I'm sorry I don't have their names to also thank-- To Raul of MB Steven's Creek- You were great to deal with the entire time and your enthusiasm and dedication got me through the ordeal of dealing with this random rattle! Thank you again for the great service..

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    Shopped for a new car
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    Dealer Response

    Gordon, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued cust...omers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

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