Stevens Creek Chrysler Jeep Dodge RAM

This dealership (specifically Mike the manager) attempted to pull a bait and switch on me. The utter lack of respect shown during my time there was unbelievable, I will never recommend this dealership. If you do have to go here, do not trust what they have to say. I showed up on time at opening for a scheduled appointment to buy a used Jeep and trade in my current car. They had the car in front, I did a personal review and then was asked to sit in the back while they reviewed my car and had me fill out the credit application. During this time we agreed that the price of the jeep was the online listing of $20,888 plus taxes and fees. 45 minutes later of sitting around they asked that I look at another car that was "the same but with less miles." I agreed, but stated that I really wasn't interested. Once back on the lot, it became clear that the car they showed me was not the same, it was older and did not have the drivetrain or cylinders I wanted. The salesperson then said that while we waited in the back they sold the car we agreed to buy to another person (allegedly at least). Mind you this car was not sold when we arrived and we were first to look at it. Mike, the manager, came out and said that this stuff happens all the time. He pushed for us to buy a new version of the car which runs for $12K-$14K more than the used one. He simply tried to take advantage of me, probably because my father was with me and he thought he could have us pay more.

Do Not deal on this dealer, sales are good till you sign then you on your own service sacks today is 12/30/2019 1:50pm

I had called ahead and said that I wanted to purchase a vehicle through the Chrysler affiliate discount program. Everything was fine on the phone, so I can on to sign papers. Everything was fine until ~30 minutes into the paperwork when I was told they would not honor the affiliate price, and that they wanted several thousand more for the vehicle. Ended up having to walk out. After the fact, the salesman disputed that I had told him it was an affiliate deal on the phone, and yet when I arrived at the dealership, he was ready to process my affiliate control number. The whole thing felt like a classic bait and switch. I’m never going back there again.

An AWFUL dealership. Made two visits to this store and both were complete failures. Salesman were not knowledgeable, though it seems language is a barrier. On the latest visit I began by telling the salesman I had come in to see a Ram 1500 Laramie Sport. His response was "which do you want to see, a Laramie or a sport?". I knew it was not going to go well when he began to argue that there was no such thing... It got much worse from there.

Good luck getting a deal or even talking to someone about a current deal they have online. Mike and his crew are a joke. Wouldn't speak over the phone at all.

At first my wife and I went to buy a 2019 dodge Ram limited fully loaded. I wanted a different color. I was told they had one and would have it here in a few days. That was not true. The guy that helped us Tony and another guy who said he was Tony. Showed us the truck but didn't know much. I ended up buying it cash outright. I was told cash deals were not a big deal. It was to me 65thou and change was a lot. So now picking it up John and Ali helped us. I had told Tony we would be in to pick it up. The moonroof need the shade fixed and would be ready. It was not. Ali helped us and was great. Treated us like royalty. John walked us through truck showed us lots of tips and how too's it really helped. If I was going this experience again I would buy from John and Ali they were and are the best. John was Knowledgeable about the Ram Trucks and even sent us a web sight of videos to help us. He even said to call if we needed help. He wasn't the guy who sold us the truck and I so wish they were the other two seemed to not have it together or were out when we needed help. Now ask about Normandin Chrysler. I give them a zero. Worst ever. Told couldn't help us they had no fully loaded in stock and wouldn't look for one and walked away. No sale for them Ps. I Love My New Truck!!! Mike G

I will NEVER go back to this shop. I’m really going to try not to go into too much detail. It’s very difficult as we’ve been dealing with this dealership for the last year. We purchased a used Jeep in January 2018 with a 3rd party warranty. 3 months later I take it in for an oil change and was told that the e-brake, transmission and clutch needed to be replaced. One month goes by and they finally get a transmission ordered. It took one month because our rep was inefficient and almost never returned my calls. To get something done, I usually had to go down to the shop, I even gave my own warranty company the parts & labor pricing to get the authorization, which he was supposed to do. Once that was done, they ordered the transmission, turned out it was on back order for months, but we didn’t find that out until about 3 months later when they finally disclosed this information to us. Then when we go to pick it up, they tell us our battery is dead which they covered because it was in their care. Anyhow, after a pretty stressful 5 months we finally got our Jeep back with a used transmission installed in it (which we were fine with because it included an extended warranty). Everything was fine… Until... Two months later when we brought our Jeep in to a different shop for an oil change in which they told us we also had a transmission leak. Great, and the extended workmanship warranty is with Stevens Creek CJDR so we had to bring it back to them for the repair. They repair the leak but then another two months later we bring our Jeep in to another repair shop for the takata recall and find out that there is another transmission leak. So, brought the Jeep back to Stevens Creek CJDR for them to fix the transmission leak. They had it for a few days and said they repaired the leak but one month later while we’re on vacation and are packing up to head home, we start the Jeep and notice it sounds a little odd. When we start driving we notice the gears are kind of making a low grinding noise. We’re pretty much in the middle of nowhere so we decide we’ll attempt to drive it to the nearest town. We make it to town and take it to a shop where they informed us that the transmission fluid was bone dry and that the transmission was dead. We towed the vehicle to the nearest Chrysler dealership because since we’re not within X amount of miles from Stevens Creek CJDR, now we can take it to any Chrysler dealership. It takes 2 weeks for Stevens Creek CJDR to order the transmission, one week for it to finally arrive at the shop and another week to get it replaced. The transmission was so bad that it also broke the clutch so we had to have that replaced too. I had to call Chrysler Resolutions for them to take care of it because Stevens Creek CJDR went radio silent when I tried to ask them to cover it, especially since we just replaced the clutch 6 months prior. This whole debacle was an extremely stressful and painful process but after a year of dealing with Stevens Creek CJDR, I’m very happy that we never have to bring it back to them again. Because now, we’re 6 hours away from the dealership that just replaced the transmission and clutch so we can go to any Chrysler Dealership to cover any repairs to the transmission.

I have never had a worse experience with a car salesman. Here's a few atrocious things the salesman said: 1. We asked if we could look at the Jeep and he said sure take a look and started watching TV instead of walking us through the features 2. We asked if we could test drive the Jeep and he said "you've never driven a Jeep and you want to buy one?" 3. Then he finally let us test drive it and when I asked for the vehicle features/options he said "the normal options" 4. When we got off the test drive, we had to again ask him to give us a quote because he just walked away. He said he can't give us a quote for lease options without filling out the credit application. He said "you're asking me to solve a problem without giving me the right information. You need to tell me how much you make, your credit score and only then can I tell you" 5. We explained to him how we always get a quote for lease optjons even without filling out the credit application. He said "well if you want a number it's $600 but I am just throwing that number at you without knowing anything" 6. He was stupid enough to say "show me one other car maker which will give you a quote without filling in a credit application" 7. He may have been making the judgement that we weren't going to be able to afford that car. It's not how you treat any prospective client and I've lost interest in the Jeep itself because of this experience.

I have never had a worse experience with a car salesman. Here's a few atrocious things the salesman said: 1. We asked if we could look at the Jeep and he said sure take a look and started watching TV instead of walking us through the features 2. We asked if we could test drive the Jeep and he said "you've never driven a Jeep and you want to buy one?" 3. Then he finally let us test drive it and when I asked for the vehicle features/options he said "the normal options" 4. When we got off the test drive, we had to again ask him to give us a quote because he just walked away. He said he can't give us a quote for lease options without filling out the credit application. He said "you're asking me to solve a problem without giving me the right information. You need to tell me how much you make, your credit score and only then can I tell you" 5. We explained to him how we always get a quote for lease optjons even without filling out the credit application. He said "well if you want a number it's $600 but I am just throwing that number at you without knowing anything" 6. He was stupid enough to say "show me one other car maker which will give you a quote without filling in a credit application" 7. He may have been making the judgement that we weren't going to be able to afford that car. It's not how you treat any prospective client and I've lost interest in the Jeep itself because of this experience.

Car was dropped off for transmission check and DVD player issue on 1/4.. Transmission check was done 1/5 but as of 1/9 STILL NO INFO about DVD player issue... I have to call them as they do not call me with updates and I have to sit on hold for up to 30 min at a time just to get "disconnected".. driving over today to confront them face to face!!!! Sanjet is the WORST SERVICE ADVISOR EVER!!!!