Reviews

Average Ratings

2.6
166 lifetime reviews. Includes reviews of Stevens Creek Toyota from DealerRater.com
  • MY AWESOME NEW PRIUS

    Today 12-12-16, I bought a Prius.. my guy was ALEX AGUDELO.. I called Stevens creek Toyota first and asked some question.. prices, color, models,...


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    Today 12-12-16, I bought a Prius.. my guy was ALEX AGUDELO.. I called Stevens creek Toyota first and asked some question.. prices, color, models, basic stuff.. i went 4 days later.. ALEX showed me what I was looking for .. I was then sent to SUNI SINGH, he was quick, efficient and I'm very happy with my new Prius!! THANKS STEVENS CREEK TOYOTA!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst Behavior with customers
    June 24, 2017

    We visited to this show room for new car, but a sales person(Michael Komer) motivating to certified cars and wasted our time. After asking many ti...

    Stevens Creek Toyota

    This dealership takes great pride in the satisfaction of our customers in both sales and service. We have read the review and we would like the op...


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    We visited to this show room for new car, but a sales person(Michael Komer) motivating to certified cars and wasted our time. After asking many times finally he showed new car and gave a quote. We said will think and come back, then this guy is reacting very violently. He want us to make immediate decision because of he spent 1 hour time(even all his fault by telling about certified cars). I never recommend this place/dealer.

    Does not recommend this dealer
    Stevens Creek Toyota

    This dealership takes great pride in the satisfaction of our customers in both sales and service. We have read the review and we would like the opportunity to discuss this matter with you more fully and hopefully to resolve any issues concerning your recent treatment by one of our sales staff member. Please feel free to contact our sales manager Joseph Wei either via telephone (408) 984-1234 or email jwei@sctoyota.com. Please give us the opportunity to resolve this issue with you. Look forward to hearing from you.


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  • Beware! Very crooked people for Service.
    June 8, 2017

    1984 Toyota Van was taken in for oil change. They filled with 1.3 quarts more oil than required to fill, and they complained of an oil leak! The...

    Stevens Creek Toyota

    This dealership takes great pride in the satisfaction of our customers in both sales and service. We have read the review and we would like the op...


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    1984 Toyota Van was taken in for oil change. They filled with 1.3 quarts more oil than required to fill, and they complained of an oil leak! They told me I needed to do an engine wash and come back to find why oil was leaking! I told them it was too much oil. (They also used the wrong weight of oil). Since then they have used almost every possible means to give me a run around. BAR (Bureau of Automotive Repair) evaluated the complaint and told me how to drain out the excess oil. They also told me that they have arranged with Barry Dillon, service manager, that he will give me either a free oil change the next time, or a refund on the price of oil. I chose the refund on price of oil, since I did not trust them with service again. I called Barry Dillon, and he never called back. So I sent an email to him, and got back a reply saying that I did not specify what kind of options I wanted on buying a new car!

    Does not recommend this dealer
    Came in for service or repair
    Stevens Creek Toyota

    This dealership takes great pride in the satisfaction of our customers in both sales and service. We have read the review and we would like the opportunity to discuss this matter with you more fully and hopefully to resolve any issues concerning your recent experience. Please feel free to contact our service manager Barry Dillon either via telephone (408)984-8833 or email bdillon@sctoyota.com. The email you sent originally probably went to our sales department not directly to our service manager. Please give us the opportunity to resolve this issue with you. Look forward to hearing from you.


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  • Copied keys and robbed two cars of mine
    October 14, 2016

    So we went here to get a rapair so we were checking in the car and they asked for the keys made the mistake of giving all the keys because they we...


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    So we went here to get a rapair so we were checking in the car and they asked for the keys made the mistake of giving all the keys because they were being very pushy and handed over all the keys. Then when we can to pick up the car and keys they lost them and went looking for them for 20 minutes because they lost them like that's terrible and unprofessional. Then they finally found them and gave them back. Then a few weeks later we woke up to both of our cars robbed and pretty much emptied. One of the cars has an alarm so it had to have been them because a car not going off. Concluded that this dealership is messed up and well never go here because this dealership is dishonest.

    Does not recommend this dealer
    Came in for service or repair

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  • Very professional sales person
    November 12, 2015

    Sunday afternoon walked into this dealership to check out their current sales event. We needed a car and wanted to check out the options between ...


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    Sunday afternoon walked into this dealership to check out their current sales event. We needed a car and wanted to check out the options between a lease or a purchase. Mr. Williams greeted us upon entry and was super courteous. I see that some people left negative messages about this place...we spent the entire afternoon there and I did not have any negative experiences. We were treated with respect and professionalism. I've never seen a salesman like this guy. We ended up leasing a Prius with a sweet deal. The finance guy was awesome as well. Thank you Mr. Williams and Mr. Singh for your help and professionalism! Other dealers should come and learn from you!

    Does recommend this dealer

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  • Great Customer Service
    July 18, 2015

    I had a service at Stevens Creek Toyota. They did my service, Rick came and let me know what all the specs were and mentioned my air filter in t...


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    I had a service at Stevens Creek Toyota. They did my service, Rick came and let me know what all the specs were and mentioned my air filter in the engine and the car needed to be changed. I had them do it. Every thing checked out great.

    Does recommend this dealer
    Came in for service or repair

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  • Terrible service
    July 7, 2015

    I had an appointment at 10 am for 15000 miles service. I arrived on time. They took my car and asked me to wait in the waiting room for 2 hours. 3...


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    I had an appointment at 10 am for 15000 miles service. I arrived on time. They took my car and asked me to wait in the waiting room for 2 hours. 3 hours later I came back to pick up my car. They hadn't done anything. I had to take my car back and leave. Wasted 4 hours. I called service manager but didn't get a callback.

    Does not recommend this dealer
    Came in for service or repair

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  • Good service and nice waiting lounge

    I would recommend Stevens Creek Toyota for general car servicing. I had a satisfactory experience with the dealer here. Lounge has good facilities...


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    I would recommend Stevens Creek Toyota for general car servicing. I had a satisfactory experience with the dealer here. Lounge has good facilities including TV, free wifi, etc.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service department is terrible
    March 1, 2015

    quoted 4 hours 2 days later it's done. Fog lights and spoiler installation. Can't get a straight answer. Can't get a call back from service manger...


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    quoted 4 hours 2 days later it's done. Fog lights and spoiler installation. Can't get a straight answer. Can't get a call back from service manger. Will never go back.

    Does not recommend this dealer
    Came in for service or repair

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  • Best car purchase experience ever!
    February 24, 2015

    I highly recommend this dealership. I went in wanting a particular car but thought I could never afford it. Jason worked his magic and offered m...


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    I highly recommend this dealership. I went in wanting a particular car but thought I could never afford it. Jason worked his magic and offered me different options. First time that I leave a dealership not feeling like I just got robbed. When I returned to pick up my car, Jason took the time to show me all the new technology, and showed great patience. Very appreciative. Thank you!

    Does recommend this dealer

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