Normandin Chrysler Jeep Dodge RAM Fiat

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Reviews

Average Ratings

4.5
12 lifetime reviews.
  • Awesome response time and communication

    I reached out to these guys a few weeks ago and got great customer service. In the end I didn't buy a car here, but it mostly came down to the dis...


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    I reached out to these guys a few weeks ago and got great customer service. In the end I didn't buy a car here, but it mostly came down to the distance I'd have to travel to get there.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • great service! no pressure! great people!

    Hello, my name is Victor I just purchased a used 2007 Charger SRT super bee from this dealer, and I had a wonderful experience!, the sales man Joh...


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    Hello, my name is Victor I just purchased a used 2007 Charger SRT super bee from this dealer, and I had a wonderful experience!, the sales man John was very helpful he did not pressure or try to sell me other cars from the beginning he asked if I was interested in the SRT and as soon as I said yes he walked me trough the process, no pressure at all. Ben the accounting gentlemen was great he helped me secure my investment by helping me understand how OEM factory warranty works, to be honest I didn't believe in it and was by far not interested on it, his sincere advice helped me see that a 10 year old car can have some problems even thou it has very low mileage nothing is guaranteed on a previously owned car. Over all the dealer was very clean, all the staff was very friendly and the purchase was very fast no long waiting for paperwork to be done, it was very smooth this dealership truly shows that is a family owned business it made me feel at home and the car reflects that they only sale quality cars that are traded in. I am sure next time am on the market for another car I will check their inventory first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • terrible customer service

    I walked in today( November 19th at 430pm) with a serious intent to buy a new SUV. I checked in with the receptionist who muttered(yes muttered)th...


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    I walked in today( November 19th at 430pm) with a serious intent to buy a new SUV. I checked in with the receptionist who muttered(yes muttered)that there was no one that could help me!!?? She didnt mentioned anything about trying to find me help, where to wait or anything. 20 minutes later a couple walks in and gets helped within 5 minutes!!!??? If you care about customer service take your business elsewhere, I know I will!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Incredibly helpful

    I contacted this dealership online regarding a specific model and color Jeep as I was looking for the anniversary edition. The response from the f...


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    I contacted this dealership online regarding a specific model and color Jeep as I was looking for the anniversary edition. The response from the fleet manager was prompt and very helpful. He emailed and called me as I was sitting at the jeep dealership that was located 10 minutes away from us. Normandin was a three hour drive away. The manager assisted me in understanding pricing which I was able to use in my purchase. Despite not getting the sale, the manager was engaged and shared his expertise with me. He ultimately made my purchase much easier in negotiations and time. This dealership was responsive, price very competitive, and negotiations were up front. If I hadn't found the exact car I wanted locally (and been in the middle of the purchase), I would definitely have made the three hour drive given the customer service Normandin provided.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great experience

    From my first email contact ( With Gary Pallavicini) until a drove away in my new ( used) Jeep I was treated professionally and with respect. Firs...


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    From my first email contact ( With Gary Pallavicini) until a drove away in my new ( used) Jeep I was treated professionally and with respect. First of all, Gary went out of his way to show me what I had asked to see. He did not try and "up sell" me to a model I was not interested in, he listened to me and didn't just stare through me to look at my husband ( how many of us have experienced that ladies?). Everyone at Normandin treated us very nicely and professionally and the whole process was actually pleasant. While I am sure all the the sales staff is wonderful I do highly recommend asking forGary Pallavicini.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic service, helped throughout process

    Came in after scheduling a test drive online. Though the person in front of me wanted the same vehicle, they helped me take it out for a spin and ...


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    Came in after scheduling a test drive online. Though the person in front of me wanted the same vehicle, they helped me take it out for a spin and check out other similar cars. I ended up buying a Jeep Compass in a different color that was even better than the one I came in for. So happy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great deal, easy buying

    Saw what looked like a good deal on a Ram Promaster City (small commercial van) on Cars.com Several rebates and discounts. Contacted Normandin, an...


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    Saw what looked like a good deal on a Ram Promaster City (small commercial van) on Cars.com Several rebates and discounts. Contacted Normandin, and got a reply from Scott Langton, Fleet / Internet Manager. Straight forward communication. This all happened before Christmas, and we arranged for one our guys to stop by to drop off a deposit check as he headed North for Christmas. Scott reserved the vehicle without taking the check, and we went up and picked up the vehicle the next week. Scott was personable, told great stories as we waited for paperwork. Easy and fair process. No pressure of any kind.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience from Start to Finish!

    Great experience from start to finish. I was interested in a Challenger and rented one from a private party via Relay Rides (great service by the ...


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    Great experience from start to finish. I was interested in a Challenger and rented one from a private party via Relay Rides (great service by the way!). After researching the model I wanted on Cars.com, I went down to test drive the one I wanted, 2015 Challenger, Shaker Edition. Our salesman, Harry Singh, was very knowledgeable and friendly. Took me for a test drive without all the hassles of making copies of my license many other dealers require. We were pressed for time (kid functions) and left our trade-in with them to review. When we came back, they had prepared everything and made us their offer which was more than fair for a limited production vehicle. They were busy and had to wait a little longer than normal to meet with the finance guy to finish up the process. Harry took my family around the dealership and showed us around. You could tell he really enjoyed being an employee of a great family owned business. Finance guy was extremely friendly and did sell us on the extended warranties and paint treatments. Did not feel it was that high pressure, he explained what it covered then let us make the decision. I would recommend this dealership to anyone looking at Dodge, Chrysler or Jeep products. Keep up the great work!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jeep Rubicon 2015

    Great dealership, buying experience was amazing. Highly recommend this dealership


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    Great dealership, buying experience was amazing. Highly recommend this dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional Service

    The dealership had the vehicle that suited my needs and agreed to the price I wanted. Not too much pressure but I did cave on an extended manufact...


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    The dealership had the vehicle that suited my needs and agreed to the price I wanted. Not too much pressure but I did cave on an extended manufacturer warranty which gives me some peace of mind.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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