Big Valley Ford Lincoln

Reviews

4.8 out of 5 4.8
1224 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 29, 2018

    Excellent customer services, felt like they knew what I needed.

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    Dealer Response

    Sonia, our Staff works hard to go the extra-mile for our customers! Thank you so much for being one of our valued guests and we look forward to your n...ext visit!

  • 5.0 out of 5
    May 18, 2018

    Nice customer service , great deal on our new tire always a pleasure coming here !

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    Dealer Response

    Kayla, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or q...uestions, we will be more than happy to assist you! Safe travels!

  • March 22, 2018

    Stealership - how often have you heard the word? I’ve always been a skeptic when it comes to dealership service centers. I’ve been a victim of scams and... fraudulent repairs in the past until I learned to work on my own vehicles. All these negative perceptions of dealerships changed after I had purchased a truck at big valley ford. All the truck’s services and repairs were done at the dealership and my service writer David makes sure I never get disappointed again. He is very thorough in sending me updates about what’s wrong with the vehicle and gives me advice on what to do now and what can be done later. He always makes sure that they work around my schedule and make the experience a lot less of an inconvenience. Just for what this guy has done, I have become a loyal customer and will buy another Ford. I’ve been helping some friends and family decide on which dealerships to choose and most of them chose Big Valley Ford just because of what I have experienced. Thank you guys, and keep it up.

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    Dealer Response

    James, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we... will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    April 27, 2018

    Always great and friendly every one is very nice and answered all my concerns

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  • 5.0 out of 5
    April 19, 2018

    Doug is a great guy. He gives excellent customer service, and went above and beyond to make sure I got the best deal Ford could give me. He is patient... and professional.

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  • 5.0 out of 5
    March 18, 2018

    Telephone receptionist can be rude at times.........

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    Dealer Response

    We appreciate your honest feedback, Rick. Please don't hesitate to reach out if there's anything additional we can do for you.

  • 2.0 out of 5
    March 8, 2018

    Advisor told me the flat is out of charge. At the final charge has been applied I think my tire still in the guarantee . Last time when I took my car to... change the tire , my car was messy after it done. Advisor said next time when I came in he will let it wash. But this day the car was not washed and advisor told me when I come in next time, my car will be wash He told me the guy who does this not showed up to work. It is a story or escape the fact. But bottom line he tries to accomplish the task. Sometime he has to take the risk that impact the customer . Thx you for let me have opportunity to evaluate your service . I still have a recommendation to friend and my self I still come to BigValley Ford for service . Please I am apologize for some input that could affected your task and employee who has responsibility for Fords . But I reveal the true . Thx you so much for this opportunity . Sincerely; Mareth

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    Dealer Response

    Thank you for taking the time to leave us your honest feedback, Mareth. We would like the chance to talk to you further so please do call us at your e...arliest convenience so we can work with you to make this right. We hope to hear from you. Calvin Thomas Calvint@bigvalleyford.com 209.870.4400

  • 5.0 out of 5
    March 4, 2018

    keep up the awesome job i will always return for my vehicle maintance

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  • 5.0 out of 5
    February 2, 2018

    Very professional and knowledgeable, makes every experience I had with them easy and satisfying

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    Dealer Response

    Raymond, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions,... we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    February 1, 2018

    Clint was great, Car was serviced. He called before doing any extra repairs no surprise charges

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