My vehicle was not repaired, and they would not return my phone calls, I will never go back to them for repair work or even to purchase a vehicle.
Lee, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would app...reciate the chance to discuss this matter further. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call.
I bought a vehicle from this dealership. Large selection of vehicles. We were looking for certain additions to the vehicle. At the point of the sale, salesman... and sales manager agreed to add certain additions stated on the contract. Unfortunately, three months later we got notified that they were unable to go through what was promised because they miscalculated and it would come out expensive for them. It was disappointing to have bought the vehicle and have found out later they would not follow through.
Stealership - how often have you heard the word? I’ve always been a skeptic when it comes to dealership service centers. I’ve been a victim of scams and... fraudulent repairs in the past until I learned to work on my own vehicles. All these negative perceptions of dealerships changed after I had purchased a truck at big valley ford. All the truck’s services and repairs were done at the dealership and my service writer David makes sure I never get disappointed again. He is very thorough in sending me updates about what’s wrong with the vehicle and gives me advice on what to do now and what can be done later. He always makes sure that they work around my schedule and make the experience a lot less of an inconvenience. Just for what this guy has done, I have become a loyal customer and will buy another Ford. I’ve been helping some friends and family decide on which dealerships to choose and most of them chose Big Valley Ford just because of what I have experienced. Thank you guys, and keep it up.
James, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we... will be more than happy to assist you! Safe travels!
Cheated and lied to by salesman, finance person, sales manager and owner regarding the lies they told when we purchased the car. Save yourself the grief,... go elsewhere. My opinion is that they regularly distort the truth here.
This was the best vehicle-buying experience I've ever had. I was searching for an F150 that had exactly what I wanted in Southern California, but no one... had the 6.5ft bed in stock. I found one in Arizona, one in San Jose, and one at Big Valley in Stockton. I dealt with each dealership, and found Greg Renwick at Big Valley to be the first real human being at a car dealership! Seriously, he's a stand-up guy. There was no b.s. in the process. I arranged everything via text with him. I flew up to Stockton on a Monday afternoon. Greg picked me up at the airport and we arrived at the dealership around 6:30pm. My truck was parked right up front. We went for a test-drive, then headed inside for paperwork at 7pm. I was out the door and on my way back to SoCal by 8pm. It was ridiculously easy. Even the finance guy (can't recall his name) was great. No up-selling or guilt trips. I won't need to buy another truck for a long time, but when I do, I'll be sure to check with these guys first. Thanks, Greg!
Your satisfaction means a lot to us, and we truly appreciate you choosing Big Valley Ford Lincoln for all of your automotive needs. Please don't hesit...ate to call if you'd like further assistance.
The classiest SUV on the road! I love my new Lincoln Nautilus. Big Valley Ford is the BEST! Thank you! Merry Christmas, Sharon Calone
Sharon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if th...ere's anything additional we can do for you. Take care!
Flavio was very helpful,answered all my questions and was very friendly
Norma, reviews like yours provide encouraging feedback. Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent customer services, felt like they knew what I needed.
Sonia, our Staff works hard to go the extra-mile for our customers! Thank you so much for being one of our valued guests and we look forward to your n...ext visit!
Nice customer service , great deal on our new tire always a pleasure coming here !
Kayla, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questi...ons, we will be more than happy to assist you! Safe travels!
Always great and friendly every one is very nice and answered all my concerns