New 877-691-8290 Dealer Website
Used 877-681-2965 Email Dealer
Service 877-719-0725

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Reviews

Average Ratings

4.9
Average based on 1152 reviews
  • Great Service

    The service that I received on December 5, 2014, in the service department for the 37,500 mile checkup on my 2011 Ford Edge was outstanding! My c...

    Dealer Response

    Michael, We are happy to hear you had a pleasurable service experience! Customer satisfaction is our top priority. Thank you for your business. -...


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    The service that I received on December 5, 2014, in the service department for the 37,500 mile checkup on my 2011 Ford Edge was outstanding! My car was done promptly, as I told them that I was from Lodi and had someone bring me in to Stockton and was wondering if I could pick it up as soon as possible. My service rep was also very helpful in explaining a part that I wanted to order. All in all, excellent service! Job well done!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, We are happy to hear you had a pleasurable service experience! Customer satisfaction is our top priority. Thank you for your business. - Jesse Alvarado, Service Manager


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  • 2016 Fusion

    very satisfied with sale man and finance department

    Dealer Response

    Anthony, thank you for sharing your recent experience at Big Valley Ford Lincoln. We hope to be of service again in the future.


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    very satisfied with sale man and finance department

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anthony, thank you for sharing your recent experience at Big Valley Ford Lincoln. We hope to be of service again in the future.


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  • Great Service/ very clean

    excellent Service our focus is 7 years old and we get 39 to 40 mpg....


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    excellent Service our focus is 7 years old and we get 39 to 40 mpg....

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • buying a pre-own

    I was very happy to have David Maldonado as my salesperson. He made my buying experience a pleasure not a nightmare.

    Dealer Response

    We're so happy you enjoyed working with our staff, Donna! Do not hesitate to call if you need anything. Be safe on the road.


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    I was very happy to have David Maldonado as my salesperson. He made my buying experience a pleasure not a nightmare.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're so happy you enjoyed working with our staff, Donna! Do not hesitate to call if you need anything. Be safe on the road.


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  • Courteous and Efficient

    The staff at BVF as incredibly courteous and efficient. I had my kids with me and though I was fearful they would be impatient waiting while our c...

    Dealer Response

    We are glad you chose our dealership! Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!


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    The staff at BVF as incredibly courteous and efficient. I had my kids with me and though I was fearful they would be impatient waiting while our car was being serviced, the accommodations were comfortable. The waiting room had a screen showing the estimated time of completion of each customer. I loved that. I was always aware of how much longer we would be waiting. Before my kids could run out of patience, our car was ready for pick up. I had been taking my car to a dealership in Manteca, and waited hours for the same service; no more. I will continue to patronize BVF. I felt proud to have had such a positive experience. Some Stockton dealerships have poor service reputations, not BVF.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We are glad you chose our dealership! Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!


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  • Big valley bought my car back event

    I had to be at work in a hour and a half, when i came in with the post card, to buy back my ford fiesta. MARIA. Showed ME CARS, i test drove ...

    Dealer Response

    We are glad you chose our dealership! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!


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    I had to be at work in a hour and a half, when i came in with the post card, to buy back my ford fiesta. MARIA. Showed ME CARS, i test drove and then bought a car all in a hour and a half, good job Maria and big valley, you guys are the best,..

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!


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  • Great Service

    2014 Ford Focus, Service was great, staff very helpul

    Dealer Response

    Thanks so much for the wonderful comments of the team here at Big Valley Ford Lincoln. If there is anything else we can do for you, please give us...


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    2014 Ford Focus, Service was great, staff very helpul

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful comments of the team here at Big Valley Ford Lincoln. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


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  • PERFECT

    Ira is very kind salesman. I'll recomend him to my friends perfect!

    Dealer Response

    Thanks so much for your feedback, Moonkwon. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We sincere...


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    Ira is very kind salesman. I'll recomend him to my friends perfect!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback, Moonkwon. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We sincerely thank you for your business and hope to continue serving you for many years to come!


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  • Survey for Ford

    The Service Writer who took care of me was Awesome! Went out of his way to help me, I was very impressed with his Customer Service skills, went ...

    Dealer Response

    Pamela, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experi...


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    The Service Writer who took care of me was Awesome! Went out of his way to help me, I was very impressed with his Customer Service skills, went over everything with me and explained it all to me! I was very Pleased with the work completed and how I was treated!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Pamela, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Thank you for taking the time to share your feedback with us.


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  • F250 repair

    Bob is awsome, first class goes out of his way to ensure I'm taken care of. Thanks

    Dealer Response

    Thanks so much for your feedback. The staff at Big Valley Ford Lincoln always strives to provide personable and excellent customer service. We gre...


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    Bob is awsome, first class goes out of his way to ensure I'm taken care of. Thanks

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback. The staff at Big Valley Ford Lincoln always strives to provide personable and excellent customer service. We greatly appreciate your business and thank you again for the review!


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