Reviews
Overall end to end positive experience all of which began
Overall end to end positive experience all of which began and ended with our sales person Ro. Ro is an incredible professional, knowledgeable of the vehicle and the industry, compassionate and patient and really worked with us to ensure we got what we wanted in a vehicle and a fair deal. He sets the bar high for salespeople and is one of the best I've seen to date.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience! We’re thrilled to hear that Ro provided such outstanding service and made your car buying experience smooth and enjoyable. We appreciate your business at Mazda of New Rochelle.
Efficient.
Efficient. Helpful. Got us what we wanted. Fair trade in. Dimitri was great, very responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience. We’re thrilled to hear Dimitri provided helpful and responsive service and that everything went smoothly with your trade-in and purchase. We look forward to serving you again at Mazda of New Rochelle.
Phillip was very helpful and informative and had a great
Phillip was very helpful and informative and had a great attitude while working with me and explaining my car situation
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jay, I’m happy to hear that Phillip provided such helpful and informative service while addressing your car situation. It’s great to know his positive attitude made your experience at Mazda of New Rochelle enjoyable.
They were very helpful.
They were very helpful. I thought for a new Mazda and getting the first service done I would have least gotten a free complimentary oil change. You guys need to give more coupons on services.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. I’m glad to hear our team was helpful during your first service. I appreciate your suggestion regarding complimentary oil changes and service coupons, and I will share it with our team to see how we can improve the experience for our customers at Mazda of New Rochelle.
Easy to work with and offered a reasonable price.
Easy to work with and offered a reasonable price. Nice sales team that wasn’t pushy.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We are glad to hear our sales team at Mazda of New Rochelle made the process easy and offered a reasonable price. We appreciate your kind words and are happy you had a positive experience.
Great customer service staff was respectful and
Great customer service staff was respectful and professional they were also knowledgeable about the services being provided
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mardou, thank you for the kind words! We’re so glad our team provided you with professional, respectful service and kept you informed along the way. We appreciate your feedback and look forward to helping you again whenever you need us!
Service was prompt and efficient.
Service was prompt and efficient. They are very friendly and helpful, I was taking care of on time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad our team was able to get you taken care of quickly while keeping things friendly and helpful. That’s exactly the kind of service we strive to provide every visit!
Dealership was clean lots of cars to choose from, large
Dealership was clean lots of cars to choose from, large selection. the service was quick and staff is very accommodating
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Susan! We’re glad you found plenty of vehicles to choose from and that our team at Mazda of New Rochelle provided quick and accommodating service. We appreciate your feedback and look forward to your next visit.
I experienced top of the line attention to my needs and
I experienced top of the line attention to my needs and Georgia and Gwen made the experience amazing. The state of the art dealership and service by all service was amazing. This is my second experience with Georgia and her staff and I will be driving whatever she is selling, she treats her customers like family and you just know she wouldn't put you in a car she wouldn't drive and she doesn't push you to drive out of budget. All I can tell you is if you don't have a car person, stop here you will not be disappointed. Thank you Mazda and thank you Georgia & Gwen!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your wonderful review! We’re thrilled to hear that Georgia and Gwen made your experience at Mazda of New Rochelle so exceptional and that you felt well cared for throughout the process. It’s great to know their dedication and honesty continue to make a difference for our customers.
The service department did not properly inspect my
The service department did not properly inspect my vehicle and tried to say my damage was not covered under warranty. The damage was a result of a mechanical issue and not an outside influence as the dealer stated. Had the dealer properly inspected the vehicle, they would have known. The service department could not care any less about my issue. Terrible experience and I would never recommend them to my worst enemy
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.