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Reviews

Average Ratings

2.6
49 lifetime reviews. Includes reviews of Freeman Toyota from DealerRater.com
  • Great service and excellent customer service

    My wife and I went to Freeman Toyota in Santa Rosa to check the new Toyota Scion IQ limited edition and from the time we arrived at the dealer we ...


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    My wife and I went to Freeman Toyota in Santa Rosa to check the new Toyota Scion IQ limited edition and from the time we arrived at the dealer we where welcomed by John Coffaney Internet Sales and Leasing and he was very patient explaining all details and answering all questions we may have.He is a wonderfull person to deal so we decided to purchase the car. We received a great service from Shona Bardwell Finance director when we where signing all documentation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Awful

    Salesmen were offensive. Called me sweetie wouldn't give the best price but later offered it to my dad when he called in. Horrible service for women!


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    Salesmen were offensive. Called me sweetie wouldn't give the best price but later offered it to my dad when he called in. Horrible service for women!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Not a good customer service at all...

    Called and emailed regarding a used car. I have received an email with a name & telephone number. I called to inquire about the vehicle. The sale...


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    Called and emailed regarding a used car. I have received an email with a name & telephone number. I called to inquire about the vehicle. The sales person told me that he will call me back. He never did. Called a couple of times but received text messages that he was busy & will call me later. The call never came ....

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Horrible people!

    Horrible customer service. I am taking my business somewhere else!


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    Horrible customer service. I am taking my business somewhere else!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • John is best ive ever dealt with
    January 2, 2017

    I was shopping all over LA/OC for a TRD 4runner. Prices were $5-10k over sticker and dealers were pains in rear, too many calls, not polite, not k...


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    I was shopping all over LA/OC for a TRD 4runner. Prices were $5-10k over sticker and dealers were pains in rear, too many calls, not polite, not knowledgeable, etc. I've also shopped for tacomas same experience in LA/OC. salesmen don't know the 4x4s well but blow smoke or are arrogant saying Toyota trucks sell so well pay sticker or more and no negotiating. Enter meeting John Coffaney. Orders me EXACTLY what I want and substantially UNDER MSRP. I flew to Santa Rosa from LA with girlfriend and he picked us up at airport. He took two hours programming my cell to vehicle and literally explaining every single feature and gadget and button and making sure I knew what it did and how to use it. Friendliest salesmen I've ever dealt with. And patient I was called and emailing him all the time. The deal was so good I was worried at times I might be getting tricked but that wasn't the case!! I've sent at least 3 other guys to him from LA/OC who ended up buying their 4runners from him too. No hassles no BS He gives you build sheet and bottom line price the FIRST time you speak to him. I've never had such a positive car buying experience. I'm shopping for my dad now in Pittsburgh and dealers are such a hassle won't give me bottom line price,have me talk to a minion internet sales person, then "sales manager" and then GM before I can get a price!! I am seriously considering buying a Tacoma or 4runner from John again and shipping it or driving it cross country back to Pittsburgh to avoid the typical car buying nightmares!!

    Does recommend this dealer

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  • Too Long A Wait For Servicing
    November 12, 2016

    Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 mile...


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    Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles took 2 hours, longer then they told me. I waited in their facility which could be updated with more comfortable chairs.

    Does not recommend this dealer
    Came in for service or repair

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  • 7 hours for a 450.00 service....
    October 18, 2016

    After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only to...


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    After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 hours....... I'm done!

    Does not recommend this dealer
    Came in for service or repair

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  • Worst customer service EVER!
    September 13, 2016

    A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I ...


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    A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have EVER encountered. Jerry, the service manager, ought to be fired and replaced with a young educated individual schooled in operations. The service technicians are polite, but 20 cars ahead of me when I arrive 5 minutes early for an "appointment"? Show some respect for my time!! I don't have 2+ hours to wait for an oil change!

    Does not recommend this dealer
    Came in for service or repair

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  • Jerry fixed everything after a phone call, thanks!
    September 10, 2016

    My mom was initially over charged for a "preferred service" but after a call to the Service Department Manager, Jerry, everything was taken care o...


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    My mom was initially over charged for a "preferred service" but after a call to the Service Department Manager, Jerry, everything was taken care of. I'm happy to report that my faith in Toyota is restored and that this department is run by a family and manager that can be trusted and depended on just like the reliable Toyota itself.

    Does recommend this dealer
    Came in for service or repair

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  • Service Rep

    Just a shout out to Tim in the service department. I appreciate very much the customer service of Freeman Toyota and want to give Tim recognition...


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    Just a shout out to Tim in the service department. I appreciate very much the customer service of Freeman Toyota and want to give Tim recognition for always being there, very patient with this senior that can't add oil or take a tire pressure reading. Thank you!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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