New 866-697-9961 Dealer Website
Used 888-806-1385 Email Dealer
Service 866-566-9153

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Reviews

Average Ratings

4.3
Average based on 22 reviews.
  • experience

    I had a wonderful experience. The service was excellent; Brian Kim was an extremely helpful representative. He took care of everything, and if the...


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    I had a wonderful experience. The service was excellent; Brian Kim was an extremely helpful representative. He took care of everything, and if there was a problem with the car, he would take care of it immediately and quickly. Overall, I had a great experience at the South Bay Mazda Dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mazda Service Center

    I chose them because they were the local Mazda Dealer in my area. I have been using them for my service requirements on my CX-5 and am very please...


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    I chose them because they were the local Mazda Dealer in my area. I have been using them for my service requirements on my CX-5 and am very pleased with how I have been treated and with the work done on my vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Stress free service!

    Jeremy did an excellent job facilitating the service on my 2006 MX5. The new service area is clean and easy to access.


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    Jeremy did an excellent job facilitating the service on my 2006 MX5. The new service area is clean and easy to access.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service Team

    We bought our Mazda 3 here, and the purchase process was good. But the real standout has been the Service experience. The team is unfailingly poli...


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    We bought our Mazda 3 here, and the purchase process was good. But the real standout has been the Service experience. The team is unfailingly polite and helpful. They have a nice customer lounge, with wifi, TV and snacks. I just wait for the car and work on email. Quick and fairly priced. Great team.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great experience!

    Ibe was great, really helpful and patient. Steve Matson


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    Ibe was great, really helpful and patient. Steve Matson

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic service

    Bought my car here and get it serviced here. Staff is always friendly and always try to have me Ina d out. Love it.


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    Bought my car here and get it serviced here. Staff is always friendly and always try to have me Ina d out. Love it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Vram Yaghoobov

    Great customer service. Easy to make appointment, the customer service representative named Jeremy was helpful and professional. The service was d...


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    Great customer service. Easy to make appointment, the customer service representative named Jeremy was helpful and professional. The service was done in less than two hours.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Down-to-Earth Dealership

    Great down-to-earth people and customer service. They make you feel very comfortable and always willing to answer any questions you have. Buying...


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    Great down-to-earth people and customer service. They make you feel very comfortable and always willing to answer any questions you have. Buying process was very straight-forward; at no point were they trying to pressure me to buy, nor try to up-sell me on things that I didn't want. They ask what you want and try to match that. Very satisfied with my purchase and can see myself being a long-term Mazda customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mazda 6 owner

    Service/repair was fast.


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    Service/repair was fast.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buying process was great. Pickup of car cumbersome

    I sent out quotes for a CX-5 with desired trim and color. Megan from Internet Sales was prompt and very responsive in answering questions once i e...

    Dealer Response

    CX-5 Buyer, We do extend our apologies at this time for the issue with your car not having been properly ready for a smooth and simple delivery. ...


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    I sent out quotes for a CX-5 with desired trim and color. Megan from Internet Sales was prompt and very responsive in answering questions once i expressed interest in the car that they found for me. I got the target price i wanted, YAY!!! I paid cash for the car so the actual buying process was simple with no pressuring attempts at upselling things i did not ask for. Buying from this dealer is not a problem, but their Sales' department's coordination with their Service department seems to be really lacking. Before going in to pay for the car i gave what i believe sufficient advanced notice that i was bringing in a cashier's check for XYZ amount and wanted to drive home after signing paperwork, etc. When i arrived at the dealer, they thought i wanted a test drive. I reminded them i wanted to verify the car i wanted to buy, pay for it and go home. I paid for the car but it was not cleaned/detailed and did not want to take it home until the car was re-detailed. There was also a very minor scratch on the paint that needed buffing out so i told them i'd give them a few days to take car of getting the car ready and will come back to pick it up. Well, came back a few days later after emailing a few acknowledged reminders. The car was clean but the scratch was not buffed out enough. It was told to me i would need to bring it back so they can set up an appt with the body shop to thoroughly eliminate it. AAAAARGH!!!! I did receive a voucher and a signature from one of the managers to receive a loaner car when i do return to drop off, and the manager was very apologetic, BUT, the situation should not have deteriorated to this. It is very apparent that coordination and follow up between this dealer's departments is very lacking. I would buy again from this dealer, but, am also warning others to really follow up on what you ask this dealer to do for you, especially if what you ask seems to involve multiple departments like Sales/Service or Service/Accessories, Parts, or Sales/Body Shop. It is not that they're unwilling to help, it's just that they don't seem to know how to take that extra step and anticipate what the customer is expecting, especially after forking out a big chunk of money on a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    CX-5 Buyer, We do extend our apologies at this time for the issue with your car not having been properly ready for a smooth and simple delivery. We can definitely assure you this issue has been addressed and a process has been put in place. We are glad to hear the purchase process went smoothly. Congrats and Enjoy your New CX5! South Bay Mazda Management


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