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Mercedes-Benz of Santa Rosa

(62 reviews)
Visit Mercedes-Benz of Santa Rosa
Sales hours: 9:30am to 6:00pm
Service hours:
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Sales Service
Monday 9:30am–6:00pm 8:00am–5:00pm
Tuesday 9:30am–6:00pm 8:00am–5:00pm
Wednesday 9:30am–6:00pm 8:00am–5:00pm
Thursday 9:30am–6:00pm 8:00am–5:00pm
Friday 9:30am–6:00pm 8:00am–5:00pm
Saturday 9:30am–6:00pm Closed
Sunday 10:00am–6:30pm Closed
New (707) 282-5327 (707) 282-5327
Used (707) 282-5326 (707) 282-5326
Service (707) 238-5056 (707) 238-5056

Reviews

(62 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Santa Rosa from DealerRater.

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2018 Mercedes

Easy experience. No pressure. Very helpful and willing to search for what we wanted. Will recommend to friends and family in search of a Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Experience

I drove over 85 miles to come and look at a Mercedes-Benz. This dealership was no pressure, very courteous, and a wonderful experience. My sales associate was Steven. He was just lovely, knowledgeable, and very respectful. I could not believe, I was in a dealership buying a car. I was more like I was buying a dress. I would highly recommend buying a vehicle from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excelent!

I found a car I was interested on Cars.com... inquired through the app... salesman responded quickly... when to the dealership and made an excellent deal quickly and was treated very well. I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased the perfect used Mercedes

I had a great experience with Mercedes Santa Rosa. Steven Zukor helped me to find the car I was looking for for 6 weeks, and when we found it he helped me make it work for me to purchase the car quickly and with ease. Thank you Steven! Gabby was the product specialist who helped show me all that my Mercedes had to offer and she was great too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Steve Zukor--Fabulous Service!

We couldn't be happier with our experience at Mercedes Benz of Santa Rosa! The entire staff was attentive and knowledgeable and really helped us with buying our new GLK! Steve Zukor was especially helpful. Since we didn't know that much about the cars, Steve insisted that we try several models before settling on the one that best suited our needs and budget. He was extremely patient in explaining all the different models and options and knew everything about the cars. We will definitely be recommending Steve and Mercedes of Santa Rosa to all our friends! Ken and Mirna Wong

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Steven Zukor

Super happy with the whole experience I had at Mercedes. Steven Zukor was my salesperson and he went out of his way to make sure I had all my questions answered. He is very knowledgeable about the cars and other cars that I was comparing with. I definitely didn't think I would be going home with a Mercedes but I am so happy that I did. Everyone I interacted with at the dealership was kind and helpful which made the experience even better. Thank you Steven Zukor!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience purchasing preowned BMW SUV at MB of SR

Upon seeing SUV advertised on Cars.com, I contacted Mercedes Benz of Santa Rosa where it was being sold. Never thought buying a used car could be a pleasant experience but in this case it was exactly that. The sales representative Steven Zucor made the transaction easy and stress free. Could not be more pleased with the car and the dealership sales people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Five Stars for Steven Z!

After such a poor experience with a different luxury brand, Steven restored my faith in the car shopping experience. And just when I thought I had gotten the best deal at another MB dealership - Steven was able to not only meet but he beat out their lowest quote! Best part...the transaction was completed in minutes! I love my CLA!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic

I bought a used ML350 from Steven Zukor. I have bought a ton of cars, and this definitely was the best car buying experience so far. I was looking at a different SUV on the lot and he found one that suited my needs better and I love it! There was no pressure and the whole process was very quick. Will be coming back for my next MB!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent experience!

I recently purchased a certified preowned car from Steven and my experience was so simple, quick and easy. He found exactly what I wanted and had me out the door in less than an hour. I am so excited about my new car and will definitely continue purchasing all my vehicles from him. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.