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Billy Craft Chrysler Dodge Jeep RAM

Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Billy Craft Chrysler Dodge Jeep RAM Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2017

Billy Craft Chrysler Dodge Jeep Ram in Lynchburg, VA is a family owned business started right here in Lynchburg, Virgini

...

a. We are part of the Craft Automotive group. If you haven't seen the all new products from the Chrysler Group, you haven't seen them at all. Our products are WORLD CLASS, yet affordable. Best of all though, we still do business the old fashion way. We think of our customers as part of the family. We want to be around a long time, and we know we need to keep our family strong and growing for that to happen. Our experienced sales staff is eager to share its knowledge and enthusiasm with you.

"Your Chrysler Dodge Jeep Ram Headquarters. Also a great selection of Quality Pre-Owned Cars, Trucks and SUVs"

Reviews

4.7 out of 5 4.7
500 lifetime reviews. Includes reviews of Billy Craft Chrysler Dodge Jeep RAM from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.2 out of 5
    November 16, 2018

    They took my vehicle at the scheduled appointment time. A little of a wait, that was to be expected. Good communication regarding issues they found. Overall... a good experience. Thanks

    4.0 out of 5
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    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Phillip Fallen

    Service Advisor

    (4.9) 21 reviews

    Rodney Weeks

    Service Manager

    (4.9) 28 reviews

    Zach Boyd

    Service Advisor

    (4.8) 140 reviews

  • 5.0 out of 5
    November 15, 2018

    Great second experience, will lead to future returns. Professional and courteous, they took the time to completely review the issue and educate me at the... same time.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Phillip Fallen

    Service Advisor

    (4.9) 21 reviews

  • June 19, 2018

    Bob went out of his way to help us purchase the perfect vehicle for our family. He made it easy for us to see the various amenities of the car in which... we were interested; answered our questions honestly; educated us on Craft's services; and even taught us a shortcut around a busy intersection!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Safetynut Mother, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our tea...m and we appreciate him providing you with the customer service that you deserve. Congratulations on your new vehicle! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net


    Worked with:
    Bob Nichols

    Sales Representative

    (5.0) 29 reviews

    Ken Kraft

    General Manager

    (4.8) 18 reviews

  • 4.8 out of 5
    November 15, 2018

    Great overall experience. From the time i set up an appointment to the time i checked out. Very professional and i love the fact the communicated well... when it came to fixing my car and not just fixing something I didn???t know about. Safe to say I???m a satisfied customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zach Boyd

    Service Advisor

    (4.8) 140 reviews

  • 5.0 out of 5
    November 14, 2018

    I am very happy with the service that I got with My Dodge 2009 journey. Phillip was very nice. Knowledgeable considerate. I had asked questions and Phillip... was very helpful. He assured Me if I had any other problems. That I could call or just come by. I trust Phillip and the Service Team that I am comfortable about returning. If I have other problems. Thank You, Winona Vest

    5.0 out of 5
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    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Phillip Fallen

    Service Advisor

    (4.9) 21 reviews

  • 4.4 out of 5
    November 13, 2018

    This dealer did and good job. However, I asked for my 5th wheel to be put into rotation and they did not do it after they said that they would.

    4.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Billy Craft Chrysler Dodge Jeep Ram

    Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. We are sorry to... hear about your 5th wheel not being put into rotation. If there is anything more that we can do, please come back and see us again.

  • 5.0 out of 5
    November 12, 2018

    We took our Patriot Jeep to Billy Craft when our regular mechanic referred us to them. Phillip in Service did a great job and went above & beyond to help... us. He got the job done very quickly & we were extremely pleased with the Service Dept. Hope we don???t have to be back anytime soon but if we do I know we???ll be in good hands.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Billy Craft Chrysler Dodge Jeep Ram

    riverbeth1, we're glad to hear that your service visit went so well and that Phillip was a great help to you. It's always great to hear from our custo...mers and we appreciate you taking the time to give us feedback. Thank you for choosing Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net


    Worked with:
    Phillip Fallen

    Service Advisor

    (4.9) 21 reviews

  • 4.6 out of 5
    November 12, 2018

    My car was promptly placed in the garage to diagnose why it had been overheating. The solution was clearly explained and pictures were sent detailing the... issue by Rodney. Zach was friendly while taking my payment.

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    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Billy Craft Chrysler Dodge Jeep Ram

    Thanks for your perfect review, lwhelan67! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, ...and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net


    Worked with:
    Rodney Weeks

    Service Manager

    (4.9) 28 reviews

    Zach Boyd

    Service Advisor

    (4.8) 140 reviews

  • 4.8 out of 5
    November 10, 2018

    Only problem I have is that the tool to take the tires off and rotate them is missing. This service center has rotated my tires every time and twice now... the tool hasn't been found. I don't know if the technician is mistakenly putting it in their tool box or what but I know I've not taken it out of the jeep and have had to replace it twice.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rodney Weeks

    Service Manager

    (4.9) 28 reviews

    Zach Boyd

    Service Advisor

    (4.8) 140 reviews

  • 4.6 out of 5
    November 9, 2018

    My experience with the Craft Jeep repair service for a radio replacement was smooth and prompt. The service agents were all courteous and helpful.... Thank you.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Billy Craft Chrysler Dodge Jeep Ram

    robertm.miles, we're glad to hear that your service visit went so well and that Zach was a great help to you. It's always great to hear from our custo...mers and we appreciate you taking the time to give us feedback. Thank you for continually Billy Craft CDJR for your vehicle needs. Best, Ken Kraft, General Manager, kkraft@craftauto.net


    Worked with:
    Zach Boyd

    Service Advisor

    (4.8) 140 reviews

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