Billy Craft Chrysler Dodge Jeep RAM

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Reviews

4.7
(733 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.7

Why do oil changes take so long

I have an extended maintenance contract that covers oil changes and tire rotations at any Ram dealer. This is the only Ram dealership within an hour of my house and I have to drive 30 minutes to get here. Out of my last 4 visits for an oil change and tire rotation, the quickest visit was a little over 2 hours and the longest was almost 4 hours. Today's visit, I waited for 3 hours and 20 minutes. For a 15 minute service, that's an incredibly ridiculous average. Even on a busy day, a 2 hour visit would be pushing it. The staff seemed friendly and the facilities were average. I did get an apology today. I have to be honest, as agitated as I've become, I would have a hard time even purchasing a vehicle here, as unfair as that sounds. I think I have 8 more oil changes covered by the contract but am seriously considering skipping out on them out of frustration. I can't afford to lose out over a half a day for every oil change. Maybe I should have complained to the manager but should I have to? On a side note, I purchased my truck and maintenance contract from a different Ram dealer so I'm not sure if that had anything to do with it. Long story short, if time is of the essence, it might be a good idea to get your oil changed elsewhere.

5.0

I have been servicing my Jeeps at the dealership for the...

I have been servicing my Jeeps at the dealership for the last few years and have always found the staff to be professional, knowledgeable, cordial and courteous. Highly recommended.

4.4

I have nothing but positive feedback for the service...

I have nothing but positive feedback for the service team. Zach & Philip and both friendly and respectful of my time and vehicle needs. The dealership has handled all maintenance and repairs for my 2015 Durango; if a repair is taking longer than expected they always find a loaner vehicle for me to use.

1.5

Repair service

I took my 2016 Jeep compass in for check engine, abs, and traction control lights consistently coming on even after taking in for repairs the same lights would come back on and I was told that the same parts were the problem and it would cost me more money to have the issues resolved

4.8

Excellent experience

I recently purchased a vehicle from Billy Craft CDJR. The price was fair, the vehicle was in excellent condition. Brendan Morse was great to deal with, no pressure quick response to questions. Also the Finance manager was quick and no pressure, got us the deal we wanted. I would highly recommend them and will certainly return as a customer especially since I am becoming a Mopar guy after years of GM purchases. I have now purchased three Mopars!

5.0

The process from beginning to end was amazing! Ottis went...

The process from beginning to end was amazing! Ottis went above and beyond to make sure our experience was excellent. Awesome Customer Service! Everything was great!

5.0

Our experience with Billy Craft was great. We drove from...

Our experience with Billy Craft was great. We drove from Raleigh to get our vehicle and so happy we did. Everyone we worked with was nice, informative, and helpful. Buying a new vehicle is usually stressful and takes a long time but Bo at Billy Craft got everything ready so when we got to the dealership, we just had to cross the Ts and dot the Is. I would highly recommend purchasing a vehicle from Billy Craft.

5.0

Bo was a Great Salesman very friendly and knowledgeable...

Bo was a Great Salesman very friendly and knowledgeable and made the whole process very smooth. Will definatley recommend to anyone shopping for a vehicle!

5.0

Overall good experience. Much quicker for the complete...

Overall good experience. Much quicker for the complete process than I have been through before. All staff was a pleasure to work with. I would recommend visiting for you new or used car needs.

5.0

I truly enjoyed working with your salesman Bo. Thank you...

I truly enjoyed working with your salesman Bo. Thank you for your help in the purchase of my dream truck. It was a very enjoyable visit

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