Vlad was very helpful and patience with me when I was figuring out what I wanted to do.
Brian is awesome, very accommodating and customer orientated
Thank you Benjamin for this 5-star review of your recent visit and for letting us know that Brian was very accommodating and customer orientated!
Our salesman was Alex and he was amazing! He walked us through the process with a smile and was very accommodating to our needs. My family is grateful for Alex and his professional and courteous service. We purchased our vehicle and is absolutely happy with it. We will definitely be back and will refer everyone to Infiniti Douglass and Alex! Amazing 🤩
Outstanding review! We appreciate you and your feedback about the amazing experience provided by Alex during your recent purchase. We are serious about providing the best customer service and satisfaction possible to all our customers! Happy Driving!
Douglas VW service department
Always very good service provided for a competitive price. I'd recommend Douglas VW service department highly
Thank you SNC for a 5-star review of your recent experience with our dealership! We are always here for you!
Amazing just amazing in everything they do if you want exceptional customer service with transparency Douglas VW is the best place to find it .
Thank you Ricardo for taking the time to provide a 5-star review on the "exceptional customer service with transparency" you received here at Douglas VW. We hope you will stop in again soon!
I’ve been bringing my car for service to Douglas for years, and even though I know their prices are way higher than other repair shops, I always felt that my peace of mind was worth it - that is, until my last visit this past January. On my last service they told me I needed to have the arms replaced, because it was worn out and causing an uneven wear on my tires , but back then I didn’t have the time to leave it and said I would bring back. I ended up taking it to my friend’s repair shop, because the dealership wouldn’t answer the phone or my emails during the pandemic, and solved the issue. When I was back at Douglas this time, and after my car was inspected, Brian brought to my attention that the arms needed to be replaced, to which I responded that I had already done so. I told him I was very surprised and would text my mechanic right away to find out what happened. A couple minutes later, he came to the lounge area and changed the story, he said that the arms were replaced indeed, but that they were wearing out again. So, the arms were good for years, and then I need to replace them once again after 7 months of use. Really??!! That same day I was also told to replace the rotors and pads, I asked them to change the pads only and Brian said that wasn’t possible because my rotors were rusty. Days later there was a snowstorm and my new rotors were covered in rust - I asked a friend about it and he said it is completely normal to have rusty rotors and that they only need to be replaced when they’re giving you trouble, which of course wasn’t my case. So, I probably shelled out almost $600 for a brake job that wasn’t even needed, not to mention that they told me I would have to wait about 2 - 2.5 hours and it took them 3.5. I’m truly disappointed about this place and I’m never bringing my car again, or buying a new one at their dealership. They lost me.
Hello Rocio, and thanks for sharing your concerns about your recent experiences with our service department. My name is Egon Cantor and I am the Service Manager of Douglas Volkswagen. We are very sorry to hear about your disappointing experience. I want you to know that your feedback is appreciated. It will allow us to resolve problems that occur and help us to improve our services. Your comments and concerns are important to me. Please contact me at your convenience so we can look into this further. Egon Cantor Service Manager 908.522.7300
Reapir of Infiniti body damage
Ron kept me informed throughout the repair process. He gave me confidence that the car would be as good as new --and it was--after they did all the worrk.
Great service department. Very nice and easy to deal with. Very helpful
Douglass Auto body
This is not my first experience with this auto body team. They are really great.
They were quick to set an appointment and correct the issue within 1 day.