Reviews
Write a reviewThis dealership is as sketchy as they come beware.
This dealership is as sketchy as they come beware.. go across down find another land rover dealer stay away.
This dealership is as sketchy as they come beware.
This dealership is as sketchy as they come beware.. go across down find another land rover dealer stay away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Had great experience in purchasing my vehicle.
Had great experience in purchasing my vehicle. Everything went smoothly. Excellent customer service. Albert, sales associate, did an outstanding job throughout the whole process. Albert is truly a very customer-oriented individual. Keep up the great job! Five (5) stars all the way!
Had great experience in purchasing my vehicle.
Had great experience in purchasing my vehicle. Everything went smoothly. Excellent customer service. Albert, sales associate, did an outstanding job throughout the whole process. Albert is truly a very customer-oriented individual. Keep up the great job! Five (5) stars all the way!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very efficient in the closing process.
Very efficient in the closing process. Sales was very helpful and understanding with my frustration over Land Rover delays
Very efficient in the closing process.
Very efficient in the closing process. Sales was very helpful and understanding with my frustration over Land Rover delays
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service is excellent as always has been.
The service is excellent as always has been. They really care very much about the customer. Highly recommended
The service is excellent as always has been.
The service is excellent as always has been. They really care very much about the customer. Highly recommended
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always terrific customer service at Rosenthal Land Rover.
Always terrific customer service at Rosenthal Land Rover. I’ve been a customer for 30+ years, and will never consider another dealership.
Always terrific customer service at Rosenthal Land Rover.
Always terrific customer service at Rosenthal Land Rover. I’ve been a customer for 30+ years, and will never consider another dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ask for Tommy
Tommy in service is a real professional. Took me as a walk-in and made my experience there a top priority. I actually live closer to the Alexandria dealership, but I’m never going back there again.
Ask for Tommy
Tommy in service is a real professional. Took me as a walk-in and made my experience there a top priority. I actually live closer to the Alexandria dealership, but I’m never going back there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Courteous and professional customer service.
Courteous and professional customer service. The waiting area is always clean and stocked with complementary snacks and water for customers.
Courteous and professional customer service.
Courteous and professional customer service. The waiting area is always clean and stocked with complementary snacks and water for customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best service in the DMV, professional, courteous, quick
Best service in the DMV, professional, courteous, quick and kept me updated thru the entire process. No other place I will go for Land Roger service!
Best service in the DMV, professional, courteous, quick
Best service in the DMV, professional, courteous, quick and kept me updated thru the entire process. No other place I will go for Land Roger service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is amazing.
The service department is amazing. Alex Argueta knows cars, knows the mechanics, and delivers your vehicle clean and repaired in a very timely fashion. Andy Moshefri in sales is world-class. His no-pressure approach ensuring that everyone gets exactly the right car for them is a reason this dealership is successful.
The service department is amazing.
The service department is amazing. Alex Argueta knows cars, knows the mechanics, and delivers your vehicle clean and repaired in a very timely fashion. Andy Moshefri in sales is world-class. His no-pressure approach ensuring that everyone gets exactly the right car for them is a reason this dealership is successful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 star review!
THE ABSOLUTE WORST SERVICE DEPARTMENT.
THE ABSOLUTE WORST SERVICE DEPARTMENT. RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealership. Words can't describe how absolutely horrendous the service department is. They lie, do shoddy work, try to cover it up then get defensive when called out on their mistakes. Every service appointment I've had since 2017 has been nothing but infuriating. Every manager, now I'm dealing with Steve, has been arrogant, defensive, argumentative never apologetic for the problems their department causes. Clearly they are untrained in every aspect of customer service. Not sure what training they receive at all. It is their job to make right what their department does wrong. Instead they raise their voice and blame, no accountability, no class whatsoever. Steve is the definition of unprofessional, crass and hot headed. What on earth was this dealership thinking when they hired him. He drives away customers and brings in complaint after complaint. Bad hire. I will never purchase another car from this place and will share my feelings with anyone interested in a Jaguar. Go somewhere else.
THE ABSOLUTE WORST SERVICE DEPARTMENT.
THE ABSOLUTE WORST SERVICE DEPARTMENT. RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealership. Words can't describe how absolutely horrendous the service department is. They lie, do shoddy work, try to cover it up then get defensive when called out on their mistakes. Every service appointment I've had since 2017 has been nothing but infuriating. Every manager, now I'm dealing with Steve, has been arrogant, defensive, argumentative never apologetic for the problems their department causes. Clearly they are untrained in every aspect of customer service. Not sure what training they receive at all. It is their job to make right what their department does wrong. Instead they raise their voice and blame, no accountability, no class whatsoever. Steve is the definition of unprofessional, crass and hot headed. What on earth was this dealership thinking when they hired him. He drives away customers and brings in complaint after complaint. Bad hire. I will never purchase another car from this place and will share my feelings with anyone interested in a Jaguar. Go somewhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair