Rosenthal Arlington Mazda

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Reviews

3.5
11 lifetime reviews.
  • Great Experience

    I very recently purchased a Mazda 5 from Rosenthal Arlington Mazda and had a really great experience. We are expecting a new addition to our famil...

    Dealer Response

    Paul, Thank you for the positive review! Kabirou and the rest of the team are glad you had a positive buying experience. We all hope you are enjoy...


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    I very recently purchased a Mazda 5 from Rosenthal Arlington Mazda and had a really great experience. We are expecting a new addition to our family and needed to find a vehicle that could comfortably seat my wife and me, our two current children,and the wee one on the way. We found the Mazda 5 to be the perfect "minivan" for people, like us, who are reluctant to drive a large, clunky minivan or van. Our suitability to the Mazda 5 was not completely realized, however, until we actually met with Kabirou Sabo, one of the sales consultants at Arlington Mazda, and discussed with him the different features, incentives and pricing flexibility on the car. Kabirou made the car shopping ,and subsequent buying, experience as pleasurable an experience as buying a car can possibly be. He is knowledgeable, honest, and, quite simply, genuine. After providing us with an understanding of the car and pricing options, he even took our two children to grab some hot chocolate on the other side of the sales center, which provided my wife and me an opportunity to discuss the car in private. If you are considering a Mazda, I strongly recommend you start with Arlington and ask for Kabirou. Paul H- Fairfax, VA

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul, Thank you for the positive review! Kabirou and the rest of the team are glad you had a positive buying experience. We all hope you are enjoying your Mazda5. If there is anything you need in the future don't hesitate to give us a call! Thanks again. Your Proud Mazda Dealer. - Arlington Mazda


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  • Disappointing experience

    - High pressure and ambiguous sales tactics - Shady buying process (Negotiate because they will pay more for your trade and you can pay less for t...


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    - High pressure and ambiguous sales tactics - Shady buying process (Negotiate because they will pay more for your trade and you can pay less for the car and the extended warranty) - Dismissive of concerns - More interested in "selling" you on something instead of listening to your needs/wants - Unbelievable wait times (I was there for over 6 hours and no I didn't finance) - Vehicle was Mazda certified, but needed to be returned within a week for a potentially hazardous repair - The car does seem to be nice and I hope it turns out to be a good buy, but I can tell you that even with it being certified, the whole experience has left me with a bad taste in my mouth and little confidence in my decision. -Obviously a number of folks had a great experience there so maybe my experience was an anomaly, but I'd have a hard time recommending this dealer to anyone unless the deal was exactly what they need and it comes with a solid warranty (not their exorbitant extended warranty).

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Buying Experience

    I recently bought a Mazda 3 at Arlington Mazda and want to commend their Sales Consultant Sean Vahid for his excellent service at every step of th...

    Dealer Response

    Good morning Wolf, Thanks for the review! We appreciate you sharing your great buying experience with us. Enjoy your new Mazda 3, and we look for...


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    I recently bought a Mazda 3 at Arlington Mazda and want to commend their Sales Consultant Sean Vahid for his excellent service at every step of the buying process. I received knowledgeable assistance free from sales pressure. Sean helped me to define the Mazda 3 model that best suited my needs and then helped me put together a sales offer tailored to my personal financial circumstances. My buying experience was outstanding and my new Mazda 3 great fun to drive. I can highly recommend Arlington Mazda to anyone who wants a rewarding buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Wolf, Thanks for the review! We appreciate you sharing your great buying experience with us. Enjoy your new Mazda 3, and we look forward to helping you again! Best, Rosenthal Arlington Mazda


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