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Mike always goes out of his way to help me with my Lexus service needs. My LS460 was in for intermittent wipers that did not work and he saw to it that... the situation was corrected.
I had several miscellaneous things that needed to be taken care of. It was not time for a regular service but I still received great care. The communication... was excellent, informing me they needed to order a part and they would need the car overnight until the next day. Thank goodness for the loaner car I had, it made the unexpected overnight service stress free.
When i first walked into the Lexus Dealership i was a little skeptical at first because of the pressure that car salesman put you under when looking to... purchase a vehicle. I was approached by a very nice salesman named Lonnie Daily. He was very nice and patient with me through the whole process because i couldn't decide rather i wanted the vehicle or not. There was no pressure what so ever and he assured me that i was making a great purchase and wouldn't have any regrets. His familiarity with the vehicle was excellent and he went out of his way to make sure i was happy with my purchase. I would recommend to anyone who is interested in purchasing a Lexus to go to Lexus of Sacramento and ask for Lonnie Daily.
I rate my service 10 out of 10. My service person makes sure my serives get done and done correctly. Tracy has been wonderful help since I had my RX450....
I received good customer service and warm welcome from advisor. She had assited me in verifying all issues related to past and current services in my car.
Ryan is very friendly and helpful. I really appreciate the car wash and a loan car while I am waiting for my car to be serviced.
I called for an appointment to fix the support struts on the trunk, to replace the wiper inserts, and for a complete detailing. When I arrived, Brandy... was ready for me. As always she was knowledgeable and professional Where her skills are particularly exceptional are her memory of customers, her sense of humor, and her efficiency. She knows how much I love my SC. She remembers the first one I had (which was totaled in a rear-ender), and she and your staff have given exceptional care to its replacement. Brandy always delivers exceptional service, and she is a definite asset to the dealership.
Purchased 3 cars from this dealership and fully satisfied every time. Highly recommend buy from lexus of Sacramento if looking for a car in Sacramento....
Tracy is great! She's provided excellent service to me over the years and her excellent customer server keeps me coming back. I would definitely recommend... her to friend for service needs.
In first contacting this dealership I talked with Jamie Sachs. He was a pleasure to work with! He worked hard to get me the deal I was looking for! I... had to leave the dealership the first time in, because Ernie said he couldn't give me the price I wanted. I contacted another dealership in Southern California and they gave me a much better price. I gave Sacramento Lexus the price and low and behold I got the better price. I know that's part of the car buying game, but it would make for a better experience if they truly gave the bottom line price on the first try. After all is said and done they made sure I left with a beautiful new Lexus!