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Maita Toyota

(5,373 reviews)
Visit Maita Toyota
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–7:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–7:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 8:00am–7:00pm 7:00am–5:00pm
Sunday 10:00am–5:00pm Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (916) 945-9281 (916) 945-9281
Used (916) 945-9156 (916) 945-9156
Service (916) 945-9252 (916) 945-9252

Reviews

(5,373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maita Toyota from DealerRater.

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Terrible, time consuming

Carlos P. is rude,unprofessional and made my experience so terrible I won't be returning EVER! I have a free oil change remaining on my van, I have no desire to deal with the rude management and unorganized departments so I won't be returning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feed back. We apologize for the poor service experience. We will use this information to improve our service in the future.

Unhappy experienced!

Misleading process, signed the contract, took vehicle home. 2 weeks later, received a letter to bring vehicle back because they couldn't find a finance company to fund loan. Horrible!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feed back. We apologize for the poor sales experience. We will use this information to improve our sales in the future.

Just okay

My service writer was very nice and has nothing to do with my low review, he was great at communicating and taking care of my concerns. I am a bit disappointed how the mechanics handled my vehicle. I find it very odd that they do not care to be a little cleaner when servicing my car. For example my oil change sticker on my windshield, they removed the old one, left all the gunk on it and then placed the new one below where the old one is with dirty finger prints all over it for me to clean up which I find very annoying and shows the amount of care they put into it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feed back. We apologize for the poor service experience. We will use this information to improve our service in the future.

Maintenance service

Great staff and service -too bad the car wash was out of service as that is such a time saver for those of us with incredibly hectic work schedules.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly

The folks were very friendly except the lady that signs out the cars. Also I had to wait quite a bit for my car. The check in woman was extremely friendly and helpful

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Dept outstanding sales could be better

I have always been pleased with the courtesy and efficiency of the service dept. Everyone there is definitely 5 stars. However the sales dept in all of my dealings makes me feel like I am shark chum.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car Serviced

I brought in one car for a routine oil change and I brought in another car for rear brake pads. Both cars were completed in record time. Our service rep, Val, applied a coupon for both services and I was very happy with the overall price we paid.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Maita Toyota Personnel

These service agents are great - take their time with you - and did I say they are great? Highly recommend Maita Toyota for all your needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent

They were really friendly they Were very easy to work with and easy to communicate with and was very convenient because I hadn’t made an appointment and they still attend me quickly. Overall the service was really really good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent work and service, everytime I visit Maita

I have been bringing our Toyota's to Maita for service for years and everytime I visit I continue to be impressed by the experience. From the first person who greets us to the people at the rental car department to the when we pick up our vehicle at the end, everybody is extremely friendly, professional and competent. The work is always done right the first time and in the timeframe when promised. Could not be more pleased with the service we receive here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.