Reviews
Jeremy was awesome and very easy to work with. He was...
Jeremy was awesome and very easy to work with. He was willing to deal right from the start and gave us a good price that was better than other dealerships. He was flexible with our requests on delivery and the car was clean and ready to go. This was our first Toyota purchase and now has me thinking about the next one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new vehicle. I am thrilled to hear about your experience with Jeremy. We greatly value your time and your business. We are here any time you need us. Sincerely, Jeannette Blair Customer Relations Manager
Received 5-Star service from Elk Grove Toyota. They...
Received 5-Star service from Elk Grove Toyota. They worked nationwide to get the exact vehicle I wanted, and the actual purchase was a no-nonsense experience. Totally satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for your amazing review. I am glad to hear that you received a five star experience. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager
We honestly had the best car purchasing experience with...
We honestly had the best car purchasing experience with Jeremy. The whole process was very smooth, from the emails exchange to the visit at the dealership to finalize the purchase of our new Highlander. He gave us all options on the table with clear numbers and replied to all of our questions so we knew exactly what to expect on our visit. Jeremy is the person you want to talk to especially if you hate to deal with the usual pushy dealership salesmen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Nicolas, Thank you so much for your kind review. I am so happy to hear that you enjoyed your purchasing experience with Jeremy. We hope you are enjoying your new vehicle. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager
All I would like to say is that Jeremy the fleet manager...
All I would like to say is that Jeremy the fleet manager did a awesome job helping me with my very 1st new car purchased!( Toyota Corolla)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Veronica, Congratulations on your first new car purchase with Jeremy. I am thrilled to hear about your experience here at Elk Grove Toyota. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager
We did not buy our Toyota at this dealership. However,...
We did not buy our Toyota at this dealership. However, we always take it here for service. The Service Department is Excellent. I can't recall the names of all the service advisers over five years. I just remember Mark, but all of them were friendly, helpful and knowledgeable. I even dealt with a couple of the technicians, and they, too, were great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, Thank you so much for this kind review. I am glad our staff has been helpful and knowledgeable during you time with us. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager
Toyota Elk Grove service department personnel are always...
Toyota Elk Grove service department personnel are always friendly and knowledgeable. Mark Kleefled greeted me when I arrived and explained exactly what service they were providing and when my vehicle would be ready. Mark texted me when my vehicle was ready and went over all the work they performed. Overall, an excellent experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for sharing your experience with Mark here online. Your complete satisfaction is very important to us. We look forward to serving you for many years to come. Sincerely, Jeannette Blair Customer Relations Manager
Nai and James were fast and courteous! Made sure I was...
Nai and James were fast and courteous! Made sure I was taken care and car was sparkling clean when I left. James worked around my schedule to make my buying as easy as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new vehicle. I am so happy to hear that James and Nai were helpful during your time with us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager
Just purchased my second vehicle from Elk Grove Toyota,...
Just purchased my second vehicle from Elk Grove Toyota, first rate service and assistance again. No gimmicks and no games, they got us the vehicle we wanted and everything was smooth.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new vehicle. I am happy to hear that every went smoothly. We truly value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager
No slick talk or hidden agendas at this dealership! I was...
No slick talk or hidden agendas at this dealership! I was impressed with the honesty and simplicity of the salesman. Customer service is alive and well at Elk Grove Toyota!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you so much for the kind review. I am happy to hear that you were impressed with our Sale man. We look forward to serving you for many years to come. Sincerely, Jeannette Blair Customer Relations Manager
I made an appointment yesterday with one of their VIP...
I made an appointment yesterday with one of their VIP managers at 315 for a 515 appointment the same day. Texted them I would arrive at 528 according to my GPS from Roseville. They said okay. Get there noone knew who was going to help us. VIP manager? That title is a joke! 10 minutes later someone comes out. We help outselves and find one of the vehicles we wanted to test and buy. Look closer and says sold. Keep in mind only reason I drove out there was to see this specific 4 runner trd pro. VIP manager leaves and comes back 15 minutes later and says other truck we were to see was sold also trd premium. Poor customer service waste of time. No excuse they could have called me and saved me my Sunday evening and gas. Don't go here.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Steve, I apologize for your experience. We are low on inventory and our vehicles do sell fast, especially rare vehicles like that. You are correct, they should have contacted you and again I apologize. I have addressed your concerns with our Sales Manager, Business Development Manager and our staff. We truly do value your time and your business. Thank you for making me aware of this situation. Sincerely, Jeannette Blair Customer Relations Manager
