Niello BMW

(3.7) 9 reviews

Dealer on Cars.com since September 2008

Currently in stock!

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New Used Service

Today's Hours

Sales 10:00 AM - 6:00 PM
Service Closed
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun 10:00 AM - 6:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

3.7
9 lifetime reviews.
  • A great experience at Niello BMW

    Niello BMW is a great place to buy a car! Mark Cornell, internet marketing, was extraordinarily helpful in finding an XDrive car for us and making a d

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    eal we could not refuse. He was very knowledgeable and professional throughout the long decision process that I went through. His followup after the sale has also been very important to us. There were a few strange twists in delivery of the car and Mark Cornell and Todd Watson, the business development manager, made this process efficient and enjoyable. We could not have been treated nicer by everyone at the dealership. Buy your car here!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • REFUSES TO GIVE OUT LOANERS WHEN YOU GET REPAIRS

    Bought a car from them in May. Breaks down in June before first payment is due. Asked for a loaner while it gets repaired, they say no. Sound fair to

    ...

    you?

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Lamont, thank you for your feedback. It is my understanding that our Service Manager from our Elk Grove location has corrected the issue with t

    ...

    he loaner vehicle, and that your concerns have been resolved. If this is not the case, please contact me him or myself so we can speak further. Thank you, Adam Van Coops, General Manager


  • Nice car nice service

    All the cars are clean and certificated ! Workers are really kind and Professional

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.7

3 lifetime reviews of the Service Department.

  • REFUSES TO GIVE OUT LOANERS WHEN YOU GET REPAIRS

    Bought a car from them in May. Breaks down in June before first payment is due. Asked for a loaner while it gets repaired, they say no. Sound fair to

    ...

    you?

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Lamont, thank you for your feedback. It is my understanding that our Service Manager from our Elk Grove location has corrected the issue with t

    ...

    he loaner vehicle, and that your concerns have been resolved. If this is not the case, please contact me him or myself so we can speak further. Thank you, Adam Van Coops, General Manager


  • Very Overpriced Service Dept.

    Had minor accident and took my car to Niello Collision Center to have the experts repair it. One month later as the days got hotter I turned on my AC.

    ...

    It blew only warm air. I took it to a mechanic (who does high end cars, higher end then BMW even) and was told my Freon was gone. He re-charged it and it blew cold now. He asked if the car was in an accident and I mentioned yes, a minor one. He stated this was the issue, it was either missed when repaired or was damaged my the collision center when replacing the front bumper (he guessed the second one). I took it to BMW on Fulton where they called the collision center to get authorization for the diagnosis. The collision center refused to authorize this work. I was told by the service writer he had no pull as they are separate companies. It does not show that on their website, shows all are owned by the Niello family. I asked what the diagnosis fee was that everyone was refusing to authorize and was told $350. Just to look at my AC that we already knew what the problem was- leaking Freon. My other mechanic even put dye in the Freon line to assist with finding the leak. I refused to pay the $350. I called another BMW dealership in the area and was told they charge $69.95 to do the diagnosis. That is a far cry from $350!! Needless to say I am going to get my car back and take it to the other dealership. This is the worst experience I've ever had with Niello, but not too surprised as I was quoted $800 high on a brake job there a few months back as well. Do yourself a favor and avoid these price gougers who also don't stand behind their work!!

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    MB, thank you for taking our call and working with our team. We are pleased to hear that we were able to find a solution to your Freon issue, and tha

    ...

    t you are happy with the service you received. We value your business and look forward to our next opportunity to serve you.


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Service Pricing

    Oil, Filter Change

    $79.95 and up*

    Car Wash

    Complimentary

    Wheel Alignment (4WD)

    $139.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2008

Since 1921, our service to the community has been marked by a commitment to providing distinctive automotive products and exceptional service while treating our customers with unyielding integrity. All of or New and BMW Certified vehicles are updated on our website daily. Niello BMW's Service Department is uniquely qualified to care for your BMW, and we're here to offer you the highest level of customer service and care. Our factory-trained technicians are qualified to perform any type of BMW repair or service.

"Niello BMW is part of the award-winning Niello Company dealerships."
Niello BMW
2020 Fulton Ave Sacramento, CA 95825
New (866) 478-4421
Used (866) 455-0536
Service (888) 670-0996
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