Niello BMW Hours
Since 1921, our service to the community has been marked by a commitment to providing distinctive automotive products an
d exceptional service while treating our customers with unyielding integrity. All of or New and BMW Certified vehicles are updated on our website daily. Niello BMW's Service Department is uniquely qualified to care for your BMW, and we're here to offer you the highest level of customer service and care. Our factory-trained technicians are qualified to perform any type of BMW repair or service.
"Niello BMW is part of the award-winning Niello Company dealerships."
Oil, Filter Change
$79.95 and up*
Wheel Alignment (4WD)
Wheel Alignment (AWD)
Fantastic dealership. We did all of our research online, then called AJ (We live in Oregon). AJ was able to work an amazing deal for our 2018 540i. Haider,... our BMW genius, picked us up at the airport in our car and explained/showed us it’s features He assisted me with BMW apps on my phone. He was very knowledgeable and answered all our questions and has since checked to see if we had any additional questions. Judy was great in getting all the paperwork done and sending additional information. Overall the experience of buying our new car was terrific.
Bought a car from them in May. Breaks down in June before first payment is due. Asked for a loaner while it gets repaired, they say no. Sound fair to you?
Hello Lamont, thank you for your feedback. It is my understanding that our Service Manager from our Elk Grove location has corrected the issue with t...he loaner vehicle, and that your concerns have been resolved. If this is not the case, please contact me him or myself so we can speak further. Thank you, Adam Van Coops, General Manager
Niello BMW is a great place to buy a car! Mark Cornell, internet marketing, was extraordinarily helpful in finding an XDrive car for us and making a deal... we could not refuse. He was very knowledgeable and professional throughout the long decision process that I went through. His followup after the sale has also been very important to us. There were a few strange twists in delivery of the car and Mark Cornell and Todd Watson, the business development manager, made this process efficient and enjoyable. We could not have been treated nicer by everyone at the dealership. Buy your car here!
All the cars are clean and certificated ! Workers are really kind and Professional
I had an excellent experience with Niello BMW at 2020 Fulton. Mr. Cornell, Mr. Swartz, Mr. Moldoveanu, Jimmy and Nate were all accommodating and professional.... They were very customer-oriented and answered all my questions/ concerns clearly and expeditiously.
Bought 750Li from them. Mike is a good honest salesman. Now the service: AWFUL. I called after more than a year for the regular service and was told they... should have notified me early but did not. The service was very short, oil change and wiper blade. I brought to their attention a battery charge issue but was advised that the battery is fine. Few days after the service, I kept getting messages that my car is due for service. Now if you call them to speak to someone, your chance of getting the President of the United States is way better. The receptionist answers and forward you to a busy line in service; "Leave a message and will get back to you". You leave a message and they assume that you are waiting beside the phone for their call back for 24 hours. They call back whenever and they leave a message returning your call. You call back, same thing. Kid you not, at least ten times with notices in between saying your car is due for service. All I wanted to say that I have just did and if there is something else or should I ignore it. Luckily, one call back happened when I was available. I informed the lady that I had service few weeks ago and she apologized that no further action is needed. Guess what, the same messages kept coming that my car is due for warranty service and the call episodes repeat. By the way, the battery issue did not go away either. After six months of frustration, I took the car to Roseville BMW since it is under BMW warranty. Sure enough, there is a lot that was supposed to be done which the service department should have done when I brought it in and the battery was faulty. The service at Roseville including the prompt answers on the spot by a technician was excellent. The service was done. By the way, I still get weekly reminder from Niello that the car is due for service but I don't give a SH>>>> anymore. My advice is if you buy from there, don't use their service or go to Roseville for buying and service altogether.
Thank you for bringing this to my attention. We make every effort to value our customers and provide exceptional service, so I apologize that your ex...perience does not match those standards. I would like to discuss your visit with you in more detail, to help provide a better experience and identify any training issues with our team. Please reach out to me at 916-486-1011 at your soonest convenience. Thank you - Dave, Service Manager, Niello BMW
Bad experience with Niello BMW, purchased 750LI pre certified. Did all the homework online due to Niello's so called reputation and sales over the phone... (Mark Cornell). The sale only took about 45 minutes. Once the sale was done. The vehicle was washed and Mark Cornell a service rep and myself noticed a chipped window and several nasty smudges on the paint. Was asked to return another day from Fresno CA. I did thanksgiving weekend, to say the least smudges are still there and windshield is still chipped. Mark Cornell and group wont even return my emails and or phone calls. if your looking to buy a certified BMW Niello is no better than PAUL BLANCOS used cars! Mag Magallanes Fresno CA
Had minor accident and took my car to Niello Collision Center to have the experts repair it. One month later as the days got hotter I turned on my AC.... It blew only warm air. I took it to a mechanic (who does high end cars, higher end then BMW even) and was told my Freon was gone. He re-charged it and it blew cold now. He asked if the car was in an accident and I mentioned yes, a minor one. He stated this was the issue, it was either missed when repaired or was damaged my the collision center when replacing the front bumper (he guessed the second one). I took it to BMW on Fulton where they called the collision center to get authorization for the diagnosis. The collision center refused to authorize this work. I was told by the service writer he had no pull as they are separate companies. It does not show that on their website, shows all are owned by the Niello family. I asked what the diagnosis fee was that everyone was refusing to authorize and was told $350. Just to look at my AC that we already knew what the problem was- leaking Freon. My other mechanic even put dye in the Freon line to assist with finding the leak. I refused to pay the $350. I called another BMW dealership in the area and was told they charge $69.95 to do the diagnosis. That is a far cry from $350!! Needless to say I am going to get my car back and take it to the other dealership. This is the worst experience I've ever had with Niello, but not too surprised as I was quoted $800 high on a brake job there a few months back as well. Do yourself a favor and avoid these price gougers who also don't stand behind their work!!
MB, thank you for taking our call and working with our team. We are pleased to hear that we were able to find a solution to your Freon issue, and tha...t you are happy with the service you received. We value your business and look forward to our next opportunity to serve you.
Excellent service amazingly friendly and helpful. Todd helped us return our lased 2011 328. Wonderful experience bud my son even got some great advice.
Made contact with dealer about a used car I was interested in seeing. Advised rep I would stop by during lunch the following day to look at vehicle. he... said it was his day off but to ask for another rep that he named. When I went in the next the day, the rep could not locate the car and then found out they just sent to car to auction. Nice. They knew I was coming in, but didn't tell me they were sending car to auction house. After that I kept getting emails from the original rep pointing me to their website to look at their inventory. He never asked me what I was looking for or gave me a list of cars that met or came close to my needs. I suppose he expected me to look through the complete inventory list and see if I could find cars that met my criteria. Geez, I thought that was his job??? I purchased a vehicle from them a few weeks later but still kept getting his emails. Really???