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Used 866-455-0536 Email Dealer
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Reviews

Average Ratings

3.0
Average based on 7 reviews.
  • A great experience at Niello BMW

    Niello BMW is a great place to buy a car! Mark Cornell, internet marketing, was extraordinarily helpful in finding an XDrive car for us and making...


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    Niello BMW is a great place to buy a car! Mark Cornell, internet marketing, was extraordinarily helpful in finding an XDrive car for us and making a deal we could not refuse. He was very knowledgeable and professional throughout the long decision process that I went through. His followup after the sale has also been very important to us. There were a few strange twists in delivery of the car and Mark Cornell and Todd Watson, the business development manager, made this process efficient and enjoyable. We could not have been treated nicer by everyone at the dealership. Buy your car here!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Purchase 320i CPO

    I had an excellent experience with Niello BMW at 2020 Fulton. Mr. Cornell, Mr. Swartz, Mr. Moldoveanu, Jimmy and Nate were all accommodating and ...


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    I had an excellent experience with Niello BMW at 2020 Fulton. Mr. Cornell, Mr. Swartz, Mr. Moldoveanu, Jimmy and Nate were all accommodating and professional. They were very customer-oriented and answered all my questions/ concerns clearly and expeditiously.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great purchasing experience and worst service.

    Bought 750Li from them. Mike is a good honest salesman. Now the service: AWFUL. I called after more than a year for the regular service and was to...

    Dealer Response

    Thank you for bringing this to my attention. We make every effort to value our customers and provide exceptional service, so I apologize that you...


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    Bought 750Li from them. Mike is a good honest salesman. Now the service: AWFUL. I called after more than a year for the regular service and was told they should have notified me early but did not. The service was very short, oil change and wiper blade. I brought to their attention a battery charge issue but was advised that the battery is fine. Few days after the service, I kept getting messages that my car is due for service. Now if you call them to speak to someone, your chance of getting the President of the United States is way better. The receptionist answers and forward you to a busy line in service; "Leave a message and will get back to you". You leave a message and they assume that you are waiting beside the phone for their call back for 24 hours. They call back whenever and they leave a message returning your call. You call back, same thing. Kid you not, at least ten times with notices in between saying your car is due for service. All I wanted to say that I have just did and if there is something else or should I ignore it. Luckily, one call back happened when I was available. I informed the lady that I had service few weeks ago and she apologized that no further action is needed. Guess what, the same messages kept coming that my car is due for warranty service and the call episodes repeat. By the way, the battery issue did not go away either. After six months of frustration, I took the car to Roseville BMW since it is under BMW warranty. Sure enough, there is a lot that was supposed to be done which the service department should have done when I brought it in and the battery was faulty. The service at Roseville including the prompt answers on the spot by a technician was excellent. The service was done. By the way, I still get weekly reminder from Niello that the car is due for service but I don't give a SH>>>> anymore. My advice is if you buy from there, don't use their service or go to Roseville for buying and service altogether.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. We make every effort to value our customers and provide exceptional service, so I apologize that your experience does not match those standards. I would like to discuss your visit with you in more detail, to help provide a better experience and identify any training issues with our team. Please reach out to me at 916-486-1011 at your soonest convenience. Thank you - Dave, Service Manager, Niello BMW


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  • Niello BMS Sacramento CA

    Bad experience with Niello BMW, purchased 750LI pre certified. Did all the homework online due to Niello's so called reputation and sales over the...


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    Bad experience with Niello BMW, purchased 750LI pre certified. Did all the homework online due to Niello's so called reputation and sales over the phone (Mark Cornell). The sale only took about 45 minutes. Once the sale was done. The vehicle was washed and Mark Cornell a service rep and myself noticed a chipped window and several nasty smudges on the paint. Was asked to return another day from Fresno CA. I did thanksgiving weekend, to say the least smudges are still there and windshield is still chipped. Mark Cornell and group wont even return my emails and or phone calls. if your looking to buy a certified BMW Niello is no better than PAUL BLANCOS used cars! Mag Magallanes Fresno CA

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Very Overpriced Service Dept.

    Had minor accident and took my car to Niello Collision Center to have the experts repair it. One month later as the days got hotter I turned on my...

    Dealer Response

    MB, thank you for taking our call and working with our team. We are pleased to hear that we were able to find a solution to your Freon issue, and...


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    Had minor accident and took my car to Niello Collision Center to have the experts repair it. One month later as the days got hotter I turned on my AC. It blew only warm air. I took it to a mechanic (who does high end cars, higher end then BMW even) and was told my Freon was gone. He re-charged it and it blew cold now. He asked if the car was in an accident and I mentioned yes, a minor one. He stated this was the issue, it was either missed when repaired or was damaged my the collision center when replacing the front bumper (he guessed the second one). I took it to BMW on Fulton where they called the collision center to get authorization for the diagnosis. The collision center refused to authorize this work. I was told by the service writer he had no pull as they are separate companies. It does not show that on their website, shows all are owned by the Niello family. I asked what the diagnosis fee was that everyone was refusing to authorize and was told $350. Just to look at my AC that we already knew what the problem was- leaking Freon. My other mechanic even put dye in the Freon line to assist with finding the leak. I refused to pay the $350. I called another BMW dealership in the area and was told they charge $69.95 to do the diagnosis. That is a far cry from $350!! Needless to say I am going to get my car back and take it to the other dealership. This is the worst experience I've ever had with Niello, but not too surprised as I was quoted $800 high on a brake job there a few months back as well. Do yourself a favor and avoid these price gougers who also don't stand behind their work!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    MB, thank you for taking our call and working with our team. We are pleased to hear that we were able to find a solution to your Freon issue, and that you are happy with the service you received. We value your business and look forward to our next opportunity to serve you.


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  • Returning leased vehicle

    Excellent service amazingly friendly and helpful. Todd helped us return our lased 2011 328. Wonderful experience bud my son even got some great ad...


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    Excellent service amazingly friendly and helpful. Todd helped us return our lased 2011 328. Wonderful experience bud my son even got some great advice.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Really???

    Made contact with dealer about a used car I was interested in seeing. Advised rep I would stop by during lunch the following day to look at vehicl...


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    Made contact with dealer about a used car I was interested in seeing. Advised rep I would stop by during lunch the following day to look at vehicle. he said it was his day off but to ask for another rep that he named. When I went in the next the day, the rep could not locate the car and then found out they just sent to car to auction. Nice. They knew I was coming in, but didn't tell me they were sending car to auction house. After that I kept getting emails from the original rep pointing me to their website to look at their inventory. He never asked me what I was looking for or gave me a list of cars that met or came close to my needs. I suppose he expected me to look through the complete inventory list and see if I could find cars that met my criteria. Geez, I thought that was his job??? I purchased a vehicle from them a few weeks later but still kept getting his emails. Really???

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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