Thanks again for Jessica and the Service Dept for exemptional service as always.
Hello Michael, We greatly appreciate you taking the time to post your 5-stars rating regarding your recent service visit with Jessica! It brings us so much joy hearing that Jessica was able to get your car in tip-top shape and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and we are looking forward to serving you for many more years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu
Jessica Chun and the team at Mercedes-Benz of Honolulu have always gone out of their way to create exceptional service!
Hello Chase, We greatly appreciate you taking the time to post your 5-stars review! Thank you for allowing Jessica Chun the opportunity to earn your business. It brings us so much joy seeing that Jessica assisted with getting your vehicle repaired and returned to you all within a timely manner. We are looking forward to serving you for many more years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu
As usual, Jessica Chun took care of my every need in a professional manner. I look forward to working with her againn
Hello Brian, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the great ongoing experience you have with our advisor, Jessica Chun. We strive to ensure guests receive the highest level of service and are thrilled to have earned your confidence and loyalty! Kind regards, Your Friends and Family at Mercedes-Benz of Honolulu
Handled My Wife's Dilemma in an Expeditious Manner
My wife's Military Dependent ID was "swallowed" by her 2014 E350 ashtray cover into the depths of the center console on Saturday of the Memorial Day weekend. She needed a prescription medicine refill and an important medical appointment was coming up in several days. No Military Dependent ID; No meds/appointment. So I contacted M-B Honolulu on Saturday and we were fortunate to get a 7:40 am appointment on Tuesday after the long Memorial Day weekend. When I implored the assigned Service Advisor, Devon, how much we needed her ID ASAP, he said he'd do what he could. Devon and the technician came through with flying colors. It only took an hour to accomplish the primary purpose to retrieve my wife's ID. I was also hopeful that the technician could have repaired the damaged sliding ashtray cover but I was informed that a new assembly would have to be ordered. So all-in-all a very good outcome.
Hello James, Thank you for choosing Mercedes-Benz of Honolulu! The health and well-being of our guests always come first, and we are elated to hear that Devon and our technicians were able to get your wife's ID retrieved in a timely manner. Should you have any other questions or Mercedes-Benz needs, please don't hesitate to reach out to our team of experts. We are here for you! Take care, Your Friends and Family at Mercedes-Benz of Honolulu
Mercedes Car Servicing
Craig Hironaka service representative was excellent again in providing assistance.
Hello James! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Craig took great care of you in a prompt and excellent manner! Thank you for your business and the opportunity to serve you. Take care, Your Friends and Family at Mercedes-Benz of Honolulu
Top notch service! Paulette Gantala was very awesome and very professional! Made the transaction very comfortable. She made it seem that we were old friends even though it was the first time in meeting her.
Hello Michael, Thank you for taking the time to leave us your 5 star review and rating! We are elated to know that Paulette took great care of you during your recent service visit! Should you have any questions or Mercedes-Benz needs, please don't hesitate to reach out to our team of experts! Thank you! Your Friends and Family at Mercedes-Benz of Honolulu
Service was excellent and prompt. Waiting on call back for training on parking.
Hello Mark, Thank you for taking the time to leave us your 5 star review! Please feel free to give us a call to ensure that we follow-up with you promptly regarding the training. We thank you for your patronage and are here for you should you have any further questions. Warmest regards, Your Friends and Family at Mercedes-Benz of Honolulu
My service advisor, Gabriella, is fantastic. My daily schedule is very hectic with a full schedule that is in constant flux. She was able to accommodate my needs. Excellent work by a great team.
Hello Albert, Thank you for choosing Mercedes-Benz of Honolulu to attend to your service needs! Our team appreciates your business and is delighted to hear you had a friendly, efficient and communicative experience working with Gabriella! We look forward to serving you again at your next scheduled service interval. All the best, Your Friends and Family at Mercedes-Benz of Honolulu
I brought my car in for the annual service. Customer service was excellent.
Hello Anderson, Thank you for choosing Mercedes-Benz of Honolulu! We are elated to hear that your experience with our service team was excellent! We thank you for your 5 star review and for your patronage! Please let us know if you have any questions in the meantime. Kind regards, Your Friends and Family at Mercedes-Benz of Honolulu
Mercedes-Benz of Honolulu
Service department and lounge is great. I always have a great experience when I drop off my vehicle for service. Representative is always friendly and answers my questions. The lounge has coffee and water for the short time I am there. Toilets are clean, air conditioned, and smell good.
Hi Jason, Thank you for allowing our team at Mercedes-Benz of Honolulu the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! We're happy to learn that our amenities served you well! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Take care, Your Friends and Family at Mercedes-Benz of Honolulu