Mercedes-Benz of Honolulu / smart center Honolulu

Reviews

4.8 out of 5 4.8
180 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 16, 2018

    What a team!!! This was the best car buying experience I ever had. Marc was our salesman. But it was not just him. the entire staff was terrific. I... would recommend using this dealership. PLUS....the car is wonderful.

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    Shopped for a new car
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  • 5.0 out of 5
    June 12, 2018

    Recently had car issues, after purchasing my Mercedes from a third party. However, with Mercedes of Honolulu's seamless process I was able to schedule... my car, get it repaired and returned to me all in the space for three days. The staff at the dealership is just entirely great, from the valet to the driver that picked me up, and especially my service advisor Jessica! I am all about customer service, and there's no doubt that Mercedes of Honolulu share the same value.

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    Does recommend this dealer
    Came in for service or repair
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  • August 13, 2012

    We had a good experience buying our first Mercedes from MB Honolulu. Dale Payson and the Mercedes team were courteous, respectful, and informative. They... even turned us on to incentive opportunities. There were no high pressure selling techniques, and Dale willlingly spent as much time needed to learn all about the car. Although all comparable cars had their pluses and minuses, we chose Mercedes and recomment anyone to see what MB has to offer. A customer today, a friend forever.

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    Shopped for a new car
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    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2018

    Creg my contact adviser performed outstanding but your Service Manager eas nowhere to be seen. What a shame for Mercedes Benz and that's the reason... why I only gave you one Star

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  • 5.0 out of 5
    June 5, 2018

    Being a MB customer of long standing (since early 1970's), I've known the first class type of service provided by the local MB dealership company.... On the appointed day I was greeted on time to receive my new car, and everything had been prepared for my signatures, etc., as expected. Earlier I had made an appointment to see and drive the new SUV, a model that I was not at all familiar with. It was a new experience for me (in my late 80s), and I felt I could enjoy driving this new model. The color I wanted was not available at that time, so that my sales executive had to place a special order for it. That particular model and color was not available on the island and had to be shipped in from the West Coast. It was less than 2 weeks later, after I left the showroom that first day, that I was called to come back to pick up the new car. I was rather pleased with the time it took to accomplish all that maneuvering to find just the right automobile for me.

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    Shopped for a new car
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  • 5.0 out of 5
    June 5, 2018

    MB of Honolulu is great! Fast friendly service and great people!

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    Came in for service or repair
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  • 5.0 out of 5
    June 5, 2018

    Our Service Advisor is Jessica Chun. She was very professional, personable and efficient. She listened to the problem with interest and concern. Jessica... was able to find the problem after several other failed attempts in your service department. She diagnosed the problem' made the repair and kept my car until she felt the problem was completely resolved. I trust her expertise and the team she has working with her. Mahalo Jessica Chun. Now I can drive my car and feel safe and secure. And that is how we should feel when owning a Mercedes Benz !!

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    Came in for service or repair
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  • 5.0 out of 5
    May 24, 2018

    Jessica was friendly. Always smiling and willing to wait a little bit longer pass her shift to wait for me.

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  • 5.0 out of 5
    May 18, 2018

    Very Expert Excellent Experience .From The Introduction To The Conclusion I was Blowed away By Th Facts , The Courtesy , And Overall The Nice Ride I enjoyed... every second of it

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    Shopped for a new car
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  • 5.0 out of 5
    May 12, 2018

    Always professional, courteous, and honest about services and repairs.

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