Mercedes-Benz of Honolulu / smart center Honolulu

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
382 lifetime reviews. Includes reviews of Mercedes-Benz of Honolulu / smart center Honolulu from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 22, 2020

    Love Mercedes. Loaner car no hassles, friendly staff, clean facilities.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Keiko, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars. We a...re grateful for your business and recommendations. Best, Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    May 21, 2020

    Devin continues to give me exceptional service taking care of all my needs. Devin makes me feel comfortable and even important. My GLC run great and... Devin continues to take pride in what he does and it seems to come natural for Devin to make you feel SPECIAL and IMPORTANT! Thank you Mercedes Benz for having an exceptional service writer like Devin Sincerely. Greg Martin

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Greg, Thank you for posting your 5 star review and mentioning Craig! It's wonderful reviews like yours that truly represent what we strive for ever...yday! Our entire service team appreciates your feedback! Thank you for the opportunity to serve you. We look forward to your next scheduled service with Craig! All the best, Your Friends and Family at Mercedes-Benz of Honolulu

  • August 13, 2012

    We had a good experience buying our first Mercedes from MB Honolulu. Dale Payson and the Mercedes team were courteous, respectful, and informative. They... even turned us on to incentive opportunities. There were no high pressure selling techniques, and Dale willlingly spent as much time needed to learn all about the car. Although all comparable cars had their pluses and minuses, we chose Mercedes and recomment anyone to see what MB has to offer. A customer today, a friend forever.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2020

    Love my services advisor. Craig always takes care of anything that needs to be done. Makes owning this car a pleasure.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Candace, We are so pleased to hear about your recent service visit with Craig! Thank you for your 5 star review! Our goal is to provide the best e...xperience possible. Regards, Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    May 13, 2020

    The service was exceptional, from the time I arrived at the dealership to the dealer and right up until met the finance person, it was great. I like the... way they made me feel important.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello,Our number one goal is to provide outstanding experiences for all of our guests! The team at Mercedes-Benz of Honolulu is so pleased to have yo...ur 5 star rating and genuine feedback. Congratulations on your purchase! Enjoy every mile!Best,Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    May 9, 2020

    As usual, service was impeccable, complete and quick. Got a loaner for my issue - nail in my tire. Everyone from the valet, to my service advisor, Jeff,... to the staff in the waiting room was helpful and professional without being pretentious. Malia, who helps with the loaner cars, was, as usual, friendly and helpful. She put together my paperwork for the loaner quickly so I could get back on the road and get back to work. Great crew, great experience, as usual.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Ken,Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to... serving you again! The team at Mercedes-Benz of Honolulu is grateful for your business and thrilled to have you as part of our Fletcher Jones family!Kind Regards,Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    May 8, 2020

    The staff is very friendly. The dealership was able to offer me a loaner car. When I drove in there was no wait time. I was able to schedule my appointment... on line.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Michelle,Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well and that you enjoyed ...your loaner vehicle! We are grateful for your business and recommendations!All the Best,Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    May 8, 2020

    Excellent customer service! Yuji is and awesome sales person. Very willing to help and find the car we wanted. No pressure and respectful of our time.... Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha,At Mercedes-Benz of Honolulu our team is driven to ensure every new vehicle purchase is exciting and memorable. We strive to see that each exper...ience is custom tailored to fulfill all of our guests needs. We appreciate the opportunity to work with you during your vehicle search. Best,Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    May 5, 2020

    Jeff DeCorte, was awesome. Provided fast and exceptional service. Love how knowledgeable he was and always kept me in the loop with great communication!... Thank you Jeff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha, Thank you for leaving us such a great review regarding your service experience with Jeff! It is wonderful to hear that your most recent visit w...ith us is deserving of your 5-stars. We are grateful for your business and recommendations. Best, Your Friends and Family at Mercedes-Benz of Honolulu

  • 5.0 out of 5
    April 30, 2020

    Very efficient and professional service agent. My vehicle's scheduled service was completed earlier than expected. Gabby helped move me through the process... kindly, thoughtfully and safety.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Ramona,We are honored to receive your raving review and appreciate you complementing Gabby & our level of service. We look forward to welcoming ...you back! Best,Your Friends and Family at Mercedes-Benz of Honolulu

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