Mercedes-Benz of Honolulu / smart center Honolulu

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Reviews

Average Ratings

4.9
93 lifetime reviews.
  • great experience

    We had a good experience buying our first Mercedes from MB Honolulu. Dale Payson and the Mercedes team were courteous, respectful, and informative...


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    We had a good experience buying our first Mercedes from MB Honolulu. Dale Payson and the Mercedes team were courteous, respectful, and informative. They even turned us on to incentive opportunities. There were no high pressure selling techniques, and Dale willlingly spent as much time needed to learn all about the car. Although all comparable cars had their pluses and minuses, we chose Mercedes and recomment anyone to see what MB has to offer. A customer today, a friend forever.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Great Customer Service

    Randy did a great job in keeping me informed from beginning to end, to include what was all done and reminded me to check my back tires as it may ...


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    Randy did a great job in keeping me informed from beginning to end, to include what was all done and reminded me to check my back tires as it may need to be replaced in the near future. All the other staff, including the shuttle drivers were friendly and we didn't have to wait too long for our round trip shuttle service today.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Mrs Roark

    Randy has been an exceptional advisor to me. I was very happy when he informed me about renewing my maintenance which was up for renewal. Very co...


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    Randy has been an exceptional advisor to me. I was very happy when he informed me about renewing my maintenance which was up for renewal. Very cordially and very attentive to my request. Great customer services.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • We love MB of Honolulu!

    This is the third car we have bought from Dale Payson, and I will never shop anywhere or with anyone else. His dedication to customer service and ...


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    This is the third car we have bought from Dale Payson, and I will never shop anywhere or with anyone else. His dedication to customer service and his attention to detail are unparalleled, not to mention his consistently delightful attitude. Thanks again for everything, Dale- we'll see you for the next one!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service a recalled parts

    Kimo is great, he took care of my car service for a recall and he informed me that there is one more recall and he can take care of it already whi...


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    Kimo is great, he took care of my car service for a recall and he informed me that there is one more recall and he can take care of it already while I'm there. He gave my car a complimentary car wash.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service with Warren

    Warren Ishii did an excellent job by going above and beyond to solve my car's issues when it was still under warranty. I highly recommend him at M...


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    Warren Ishii did an excellent job by going above and beyond to solve my car's issues when it was still under warranty. I highly recommend him at Mercedes honolulu.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2010 Mercedes Benz GL 450 Repair

    I was having problems with my Mercedes GL450. The warning lights were flashing "ABS not operative" and the "Check Engine" light was on. Worst of...


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    I was having problems with my Mercedes GL450. The warning lights were flashing "ABS not operative" and the "Check Engine" light was on. Worst of all, my car would not change out of first gear, so the car would not go over 25 miles per hour without overrevving! What a pain! I called MBZ service and Jeff Decorte, the service advisor, was able to get me an appointment right away. I brought the car in that morning and it was serviced and completed by the end of the day. Apparently a speed sensor on one of the wheels went bad. Luckily I had Zurich aftermarket auto insurance and they covered the problem. Jeff was very professional and handled my problem promptly explaining exactly what was done. Thank you Mercedes for the great service once again!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Buy From the Best

    I have been in the automobile business for over 40 years as a dealer and the last 25 years as a dealer consultant. In the last 3 years I have pur...


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    I have been in the automobile business for over 40 years as a dealer and the last 25 years as a dealer consultant. In the last 3 years I have purchased 4 cars from this dealership. I can say without hesitation the reason I keep returning there is every experience I have with Mercedes of Honolulu is better than the last. I am very critical of dealers. That being said, I find this dealer has the best staff I 've worked with. From the valet parking people to the General Manager, all are trained, professional, and radiate the Aloha Spirit from the minute I drive in. Buying a new car, and especially a Luxury car should be an uplifting experience. Mercedes of Honolulu certainly provides that experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • luxury

    Everything was beyond outstanding! Our salesman Robin Reyes was fantastic, he is a such a friendly and helpful man! He answered all our questions ...


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    Everything was beyond outstanding! Our salesman Robin Reyes was fantastic, he is a such a friendly and helpful man! He answered all our questions and didn't rush us in any way!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Positive Experience, Good Result

    Depended upon Jeff and service staff to find and correct a small running noise that was barely audible but irritating to me. They did this success...


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    Depended upon Jeff and service staff to find and correct a small running noise that was barely audible but irritating to me. They did this successfully and, in the process, found and fixed two other problems that would have developed into very expensive repairs. Thanks to Jeff and service for their thorough work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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