Reviews

Average Ratings

4.6
56 lifetime reviews. Includes reviews of Pacific Honda from DealerRater.com
  • Great Experience!

    We live on Maui, but because Pacific Honda had such a good deal on a car we flew over and they picked us up from the airport. They had great servi...


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    We live on Maui, but because Pacific Honda had such a good deal on a car we flew over and they picked us up from the airport. They had great service and teamwork! Jocelyn and Ben helped us out and they were both fantastic. After we looked and test drove the car and finished the signing they took us back to the airport. The whole trip was very seamless and easy. We highly recommend using Pacific Honda for buying cars!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • EXCEPTIONAL SERVICE
    July 25, 2017

    Wes exceeded our expectation as he provided us with the tools we need to make an informed decision in relation to which type of Civic that suits o...

    Pacific Honda

    Hi Manny&Darryl, Thank you for your review. Its great to know that Wes exceeded your expectations. He has been with Pacific Honda for a few years...


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    Wes exceeded our expectation as he provided us with the tools we need to make an informed decision in relation to which type of Civic that suits our needs and preference. He took some time to look for the car we want. More than getting the car we wanted, it is his customer service and accommodation that made our experience exceptional. Wes truly cares to his customers.

    Does recommend this dealer
    Pacific Honda

    Hi Manny&Darryl, Thank you for your review. Its great to know that Wes exceeded your expectations. He has been with Pacific Honda for a few years and has great vehicle knowledge. If you have any questions or concerns, please contact Wes or I. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


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  • EXCEPTIONAL SERVICE

    Look for Wes for exceptional efficient. He is knowledgeable and provided us with all the tools we need to make an informed decision as to what typ...


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    Look for Wes for exceptional efficient. He is knowledgeable and provided us with all the tools we need to make an informed decision as to what type of Honda Civic suits our need. If I can buy a new car every month, I will look for him. During the process, we felt like family. Wes cares for his customers as if it is his family member is buying a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Leased a new car
    July 25, 2017

    Best dealership on the island. Exceptional customer service and a clean and beautiful facility. See Wes and Ian for a truly easy and pleasurable...

    Pacific Honda

    Hi SK, Thank you for your review. Pacific Honda thrives on great service and your review says it all. I will forward this review to Ian and Wes....


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    Best dealership on the island. Exceptional customer service and a clean and beautiful facility. See Wes and Ian for a truly easy and pleasurable buying or leasing experience. They are honest and helpful, and they work hard to get their customers very good deals. My family and I have decided to only get our vehicles from Pacific Honda and we are now loyal Honda customers because we love our experiences here.

    Does recommend this dealer
    Pacific Honda

    Hi SK, Thank you for your review. Pacific Honda thrives on great service and your review says it all. I will forward this review to Ian and Wes. I am sure they will be happy. Please contact any of us if you have any questions or concerns. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


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  • Leased a new vehicle

    Best dealership on the island. Exceptional customer service and a clean and beautiful facility. See Wes and Ian for a truly easy and pleasurable...


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    Best dealership on the island. Exceptional customer service and a clean and beautiful facility. See Wes and Ian for a truly easy and pleasurable buying or leasing experience. They are honest and helpful, and they work hard to get their customers very good deals. My family and I have decided to only get our vehicles from Pacific Honda and we are now loyal Honda customers because we love our experiences here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome service
    July 19, 2017

    Ian was very helpful! He made us feel welcomed as soon as we walked in. We were so nervous before we came, but he made us feel very comfortable! M...

    Pacific Honda

    Hi jaymie_sharysse,Thank you for the review. I am glad that Ian helped comfort your experience during your vehicle purchase. Pacific Honda strive...


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    Ian was very helpful! He made us feel welcomed as soon as we walked in. We were so nervous before we came, but he made us feel very comfortable! Mahalo, Ian!

    Does recommend this dealer
    Pacific Honda

    Hi jaymie_sharysse,Thank you for the review. I am glad that Ian helped comfort your experience during your vehicle purchase. Pacific Honda strives for positive customer service. If you have any questions or concerns, Ian and I would be glad to assist.Thank you again,Edward IngMarketing/Customer Relations ManagerEdward.Ing@hondahawaii.com


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  • Fast & Friendly
    July 17, 2017

    I actually came on a perfect day! It was the last day of the month, a holiday weekend and the last day of their fiscal year. I already new the car...

    Pacific Honda

    Hi LikeGirl, Thank you for your great review. Its nice to know you had a wonderful experience with your vehicle purchase. Customer care is an im...


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    I actually came on a perfect day! It was the last day of the month, a holiday weekend and the last day of their fiscal year. I already new the car I wanted, Kyle greeted us with a friendly smile and took care of us from that point on. He worked very hard to get the numbers to where we wanted it. It took about 3 hours to finish everything. (which is pretty good considering.) He even followed up with me a few days after to see how I liked the car. I highly recommend this place, and if possible ask for Kyle!

    Does recommend this dealer
    Pacific Honda

    Hi LikeGirl, Thank you for your great review. Its nice to know you had a wonderful experience with your vehicle purchase. Customer care is an important aspect for Pacific Honda and its nice to know that we are doing so. If there are any questions about your purchase, please contact Kyle, Doug, or I. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


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  • Shipped to Big Island, 10/10 service

    Absolutely phenomenal car buying experience. Purchased from the big island and Ian Duong and Alex Shu made the process incredibly easy and went ou...

    Dealer Response

    Hi KT Smith, Thank you for your review. Its great knowing that Ian and Alex did their best to improve your vehicle buying experience. Pacific Ho...


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    Absolutely phenomenal car buying experience. Purchased from the big island and Ian Duong and Alex Shu made the process incredibly easy and went out of their way to make sure that I was completely set up for success. Their price, even with shipping, was significantly less than any of the dealerships on the big island, and I had my car within two weeks of my initial phone conversation with Ian. They had more variety in stock and were able to get me the specific model I wanted in the color I wanted (which was not available on the big island, and which I was told from the dealers here was not available anywhere on the islands). They didn't push to upsell on extra products or things that I wasn't 100% interested in, and made it an all around fantastic experience for me as a first time car buyer. Thanks to both of them, I am absolutely loving my new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi KT Smith, Thank you for your review. Its great knowing that Ian and Alex did their best to improve your vehicle buying experience. Pacific Honda strives for great customer care. Please contact us if you have any questions or concerns. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


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  • Congenial, Knowledgable and Customer Revolved
    July 10, 2017

    This sales rep was very prompt to greet us upon walking into the dealership. I already had a car in mind; this sales rep was quick to show and tel...

    Pacific Honda

    Hi Ron, Thank you for your review. Its great to know that Jordan is going above and beyond for his customers. If you have any questions or concer...


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    This sales rep was very prompt to greet us upon walking into the dealership. I already had a car in mind; this sales rep was quick to show and tell exactly what the car's qualities were. I had test drive and very good knowledge on what the car's capabilities were in the first 10 minute. After test driving the car I had originally went in for - CR-V - I realized that I it didn't suit me. The sales rep quickly introduced me to HR-V. I had a quick test drive with that too. After completing the two test drive, we were talking deal. I definitely was in to buy. This sales rep was not only very knowledgable but knew exactly how to pitch his sales to make the customer want to buy. He knew what I wanted and matched me to cars that I would definitely like. I didnt buy that exact moment but I returned that same evening with a change of mind. I wanted an Accord instead of HR-V or CR-V. This time my interaction with this rep didn't take 10 minutes. He went and checked with his finance manager on the deal for me for a Silver LX Accord. I was satisfied with it and left the night with an agreement!

    Does recommend this dealer
    Pacific Honda

    Hi Ron, Thank you for your review. Its great to know that Jordan is going above and beyond for his customers. If you have any questions or concerns, please contact Jordan or I and we will be glad to assist. Thank you, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


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  • Customer service was quick and helpful...
    July 10, 2017

    Our experience was great...everyone was very welcoming and helpful when we had any questions. They also give u your space to look around, so u can...

    Pacific Honda

    Hi PattyK, Thank you for the review and letting us know you had an excellent experience. Pacific Honda strives for great customer service and kee...


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    Our experience was great...everyone was very welcoming and helpful when we had any questions. They also give u your space to look around, so u can take your time checking out all the vehicles inside and out.

    Does recommend this dealer
    Pacific Honda

    Hi PattyK, Thank you for the review and letting us know you had an excellent experience. Pacific Honda strives for great customer service and keeping our customers happy. Thank you again, Edward Ing Marketing/Customer Relations Manager Edward.Ing@hondahawaii.com


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