New City Nissan

I was recently in Honolulu and needed directions and stopped in at New City Nissan. Lisa, the receptionist was so helpful, friendly and kind by printing out directions for us. I used the restroom which was very clean. The area for people to wait while their cars were being serviced looked comfortable and clean. Being from Pennsylvania, I won't be buying a car in Hawaii, but if I needed to buy a car in Honolulu, I would buy it from New City Nissan. (((Just to submit this review, I had to enter a make and model on the website, but I did not have any work done.)))

I have a 2020 Nissan Kicks SV, and I love it. King Street Nissan keeps me informed on servicing and my agent who sold me my car Antonio H., also recently offered to install my roof racks that he helped me purchase. I just love the care of the Nissan family. Mechanics, receptionist, agents, reminders of up coming servicing. They're super friendly and helpful. Buy your next car from King City Nissan and you'll have an awesome support family for the life of your car.

What an incredible experience from Manhattan, Kansas. Our Son-In-Law and family just arrived in Honolulu for a three-year tour with the USAF. They were faced with last-minute rentals, huge rental car costs, and parking due to last-minute arrangements due to the disaster on the island of Maui. Our Sin-In-Law identified New City Nissan as having a pickup available that would handle his family of five. As we all know funds are not limitless for our service men and women, so we all threw in together and managed to get his family into the pickup without delay. Since Sunday 17 September 2023, we have worked with New City Nissan to coordinate payment through wire transfer. New City Nissan has been superb, obtaining the information needed to ensure a smooth wire transfer and transfer ownership to our Son-In-Law. We are so fortunate to work with this group of professionals who have been there every phone call and request with positive responses and suggestions. They know their profession and show it with every well-thought-out response. What a wonderful experience, thank you New City Nissan.

My truck had a warranty issue. I have 2022 Nissan Frontier crew cab with an extended bed. The sensor under the brake that helps to start the car was faulty. You had company work vehicle for over a month. I asked to have the recall part fixed and the servicing done at the same time, since the faulty sensor was on a national back order. When I got my car back, you forgot to do my servicing and my car was filthy and trashed from sitting out in the elements for over a month. Now, I also need to schedule my servicing and bring it back. I rely on my truck for my work. This is the fourth vehicle that I have bought from this dealership and it is the first time that I have felt dismissed and that my vehicle was not taken care of. My family and members of my company were shocked to see how filthy my black truck looked when I got it back. It wasn’t even a year old when I turned it in to Nissan for the repairs. This is so disturbing to me. Everyone told me that I’m too nice and not demanding enough. I really thought I had a good relationship with New City Nissan until this whole incident. I always tell people how great this company is, but now I just feel like I’m being jerked around.

Service technicians are incompetent, lazy, and have absolutely no pride in their work. I have lost confidence in their service and in Nissan in general. I’m gonna buy a Toyota.

Dealer was trustworthy. Car was in good condition. Dealer cleaned up the car superbly before handing it over to us. I would buy from them again. A+.

Far from transparent and honest! The service team stole my wallet out of the center console yesterday while getting safety checked then parked the car without notice of moving and it sat for over 10 minutes before we inquired how much longer we had to wait because we had work to do... all of my important things were in that wallet Costco card Po key Boh card Venmo card License Kamaina card 2 bus passes Not to be trusted... severely disappointed in the lack of intergrity communication and security cameara quality for a real car dealer ship... I'd expect this to happen at a crooked used car dealership but not in a accredited one. Thanks for wasting my time if I could take this car back and take our business somewhere else I would!

Far from transparent or trustworthy stole wallet out of centerconsole during service safetycheck unbelievablely despicable

Tony was great. Super easy process. Answered every questions I had, and was very accommodating while I was on the test drive and in the dealership. Will recommend Tony any chance I get!

2019 attima first service they didn,t do anything , had to bring car back . second was ok , third never do anything except oil . no fluids check or brakes or rotation. WORSTE PLACE TO BUY A NEW OR USED CAR