Reviews

Average Ratings

4.9
514 lifetime reviews.
  • Kalani Fukumoto

    courtesy from service advisor to checkout counter. friendly sales team, timely service. employees on the same page, which is taking care of the cu...


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    courtesy from service advisor to checkout counter. friendly sales team, timely service. employees on the same page, which is taking care of the customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Efficient & Personable Service

    Sales experience was efficient yet personable. Service experience when I brought my car in for the sealant and interior treatment was the same.

    Dealer Response

    Dion, thank you for taking the time to submit this amazing feedback! Our team takes pride in their personable and efficient customer service and w...


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    Sales experience was efficient yet personable. Service experience when I brought my car in for the sealant and interior treatment was the same.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dion, thank you for taking the time to submit this amazing feedback! Our team takes pride in their personable and efficient customer service and will be ecstatic to hear that you left New City Nissan satisfied. We are very appreciative of your 5-star review and for continually trusting us with your automotive needs! We look forward to seeing you again! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • friendly atmosphere

    service personal are always so friendly waiting area is spacey and comfortable all the customers(not just myself) were kept informed and updated...

    Dealer Response

    Thanks for the kudos, Geramie! It is gratifying to hear that you felt comfortable while waiting and that you were kept informed of the progress of...


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    service personal are always so friendly waiting area is spacey and comfortable all the customers(not just myself) were kept informed and updated on status of their cars

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the kudos, Geramie! It is gratifying to hear that you felt comfortable while waiting and that you were kept informed of the progress of the work on your vehicle. Please feel free to stop in or reach out to us if you have any questions. Take care! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • Service Department

    Efficient service personnel keeps you informed on service needs and amount of time it will take. Greeted professionally, organized in service nee...

    Dealer Response

    Thank you for taking the time to write this review, Russell! We are pleased to hear that our team was able to provide an efficient and overall pos...


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    Efficient service personnel keeps you informed on service needs and amount of time it will take. Greeted professionally, organized in service needed, costs and any concerns regarding my car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review, Russell! We are pleased to hear that our team was able to provide an efficient and overall positive experience. We look forward to seeing you again! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • great service

    Mark, the service representative is great! He always takes care of my needs for my numerous Nissans that I have owned.

    Dealer Response

    Hi Mark! Thanks for your kind words! We appreciate Mark as well as the rest of our staff and we are thrilled that they always take good care of yo...


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    Mark, the service representative is great! He always takes care of my needs for my numerous Nissans that I have owned.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mark! Thanks for your kind words! We appreciate Mark as well as the rest of our staff and we are thrilled that they always take good care of you and accommodate your needs. We strive to keep our guests satisfied and we're very happy to hear that this is consistently achieved with you. Thank you for your loyalty! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • Tech Ashley was very knowledgeable.

    Prompt service to have my recalls done. However the staff working on counter (inside dealership) didn't inform me I should check my battery while...

    Dealer Response

    Thank you so much for your kind and honest review of New City Nissan, Carrie. We always appreciate any feedback. It was a pleasure to do business ...


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    Prompt service to have my recalls done. However the staff working on counter (inside dealership) didn't inform me I should check my battery while I was there to change battery in my key less remote. My battery died the next day!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind and honest review of New City Nissan, Carrie. We always appreciate any feedback. It was a pleasure to do business with you! If you have any further concerns, please do not hesitate to contact me directly. Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • Great Service

    My overall experience purchasing a car was great, especially because of my sales guy, Antonio Hotta. He listens and is low/no pressure.

    Dealer Response

    Erica, thank you for taking the time to write this fantastic review! Antonio and the rest of our team work very hard to ensure each of our custome...


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    My overall experience purchasing a car was great, especially because of my sales guy, Antonio Hotta. He listens and is low/no pressure.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Erica, thank you for taking the time to write this fantastic review! Antonio and the rest of our team work very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


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  • Awesome service, clean facility, nice staff

    Very fast and efficient service. Everyone is very nice and helpful. Very knowledgeable. They treat you like family and offers to call them if I e...

    Dealer Response

    Hi Laurie! Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know ...


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    Very fast and efficient service. Everyone is very nice and helpful. Very knowledgeable. They treat you like family and offers to call them if I ever need anything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Laurie! Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. See us again whenever you have any further auto needs! Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


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  • Convenience of location, courtesy of staff

    Convenience of the dealership's location. Courtesy of the staff. Knowledge of the technicians. Availability of shuttle service. Completion of ...

    Dealer Response

    Donald, thank you for leaving us your positive review! We are pleased to hear that you were satisfied with the shuttle we provided and the courteo...


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    Convenience of the dealership's location. Courtesy of the staff. Knowledge of the technicians. Availability of shuttle service. Completion of work on schedule.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donald, thank you for leaving us your positive review! We are pleased to hear that you were satisfied with the shuttle we provided and the courteous and thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • Great customer service!

    A great experience from purchase to service! I bought a car in 2007 from Antonio and came back to see him end of 2016. No pressure sales and I'm...

    Dealer Response

    Kathleen, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience with Antonio at ...


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    A great experience from purchase to service! I bought a car in 2007 from Antonio and came back to see him end of 2016. No pressure sales and I'm happy with my new Rogue! Service staff are friendly, courteous, and quick.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathleen, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience with Antonio at New City Nissan! If there is anything else we can do for you just give us a call! Enjoy your new Rogue! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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