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Reviews

Average Ratings

4.9
Average based on 429 reviews.
  • First Rate Dealership

    I have never been disappointed when dealing with the sales, service, etc. staff at New City. Everyone has been friendly, courteous and knowledge...

    Dealer Response

    Stanley, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice thos...


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    I have never been disappointed when dealing with the sales, service, etc. staff at New City. Everyone has been friendly, courteous and knowledgeable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stanley, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Please come see us for any future needs! Thanks again. Sincerely, Jan Fraga Customer Relations Manager jfraga@newcitynissan.com


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  • Appointments for Servicing Car

    Service agent was very helpful. Could not find my reservation but was able to accommodate me and informed me that there was a recall on the airba...

    Dealer Response

    Hi Cynthia and thanks for your kind words! We appreciate our helpful staff and we are thrilled that they have taken care of you and accommodated y...


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    Service agent was very helpful. Could not find my reservation but was able to accommodate me and informed me that there was a recall on the airbags on my car. Was able to take care of it right away.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Cynthia and thanks for your kind words! We appreciate our helpful staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, Jan Fraga Customer Relations Manager


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  • Helpful Saleperson

    No high pressure sale, courtesy, accommodating in displaying and discussing various finance options in order for me to make a decision based on my...


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    No high pressure sale, courtesy, accommodating in displaying and discussing various finance options in order for me to make a decision based on my financial conditions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    The service manager that helped me was excellent from start to finish. She went above and beyond for me and my family.

    Dealer Response

    Kelsi, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go...


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    The service manager that helped me was excellent from start to finish. She went above and beyond for me and my family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelsi, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you and your family with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Jan Fraga Customer Relations Manager


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  • Fast and efficient

    Fast and efficent every one was happy and smiling people were friendly , a lot of aloha spirit there at new city nissan . Fas and effective

    Dealer Response

    Russell, thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer servi...


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    Fast and efficent every one was happy and smiling people were friendly , a lot of aloha spirit there at new city nissan . Fas and effective

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Russell, thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left New City Nissan satisfied. We appreciate you continually trusting us with your automotive needs and we hope to see you back again in the future! Sincerely, Jan Fraga Customer Relations Manager - jfraga@newcitynissan.com


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  • Great service

    Everything was great from the time I checked in. Upon picking up my vehicle, had wonderful customer service. Thank you.

    Dealer Response

    Ian, thank you for taking the time to write this incredible review! We are pleased to hear that we were able to provide an overall positive servic...


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    Everything was great from the time I checked in. Upon picking up my vehicle, had wonderful customer service. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ian, thank you for taking the time to write this incredible review! We are pleased to hear that we were able to provide an overall positive service experience. We appreciate your business and we look forward to seeing you again! Sincerely, Jan Fraga Customer Relations Manager - jfraga@newcitynissan.com


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  • Replece Air Bag and bracket.

    Able to correct faulty item and friendly customer service. Glad we bought a Nissan Auto and would likely buy again in the future.

    Dealer Response

    We appreciate your kind words, Duane! We are glad to know that our team was helpful getting your vehicle fixed up and back in good running order. ...


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    Able to correct faulty item and friendly customer service. Glad we bought a Nissan Auto and would likely buy again in the future.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind words, Duane! We are glad to know that our team was helpful getting your vehicle fixed up and back in good running order. Thank you for your trusting New City Nissan for your automotive needs! If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Sincerely, Jan Fraga Customer Relations Manager - jfraga@newcitynissan.com


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  • Great Customer Service

    Great Customer service. Antonio Hotta was very knowledgeable and answered whatever questions we had. We came in and new exactly what we wanted and...

    Dealer Response

    Thanks for your outstanding review and recommendations, Jason! We're glad to hear that Antonio and our team were knowledgeable and helpful! We str...


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    Great Customer service. Antonio Hotta was very knowledgeable and answered whatever questions we had. We came in and new exactly what we wanted and he made sure we got it! Definetely gonna refer all our friends and family looking for a vehicle to New City Nissan, and especially Antonio Hotta!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review and recommendations, Jason! We're glad to hear that Antonio and our team were knowledgeable and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • Great customer service

    Great customer service, Greeted upon arrival.should have more selection in the snack room.will come back for more service. More products for car a...

    Dealer Response

    Rosanna, thank you so much for your kind and honest review of New City Nissan! We always appreciate any feedback. It was a pleasure to do business...


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    Great customer service, Greeted upon arrival.should have more selection in the snack room.will come back for more service. More products for car accessories.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rosanna, thank you so much for your kind and honest review of New City Nissan! We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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  • Friendly and helpful

    The staff a New City Nissan are friendly, courteous and helpful. I would definitely recommend Nissan to friends and family.

    Dealer Response

    Thanks so much for the wonderful compliments, Roque! We couldn't be more pleased to hear ourselves described as helpful, friendly, and courteous. ...


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    The staff a New City Nissan are friendly, courteous and helpful. I would definitely recommend Nissan to friends and family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful compliments, Roque! We couldn't be more pleased to hear ourselves described as helpful, friendly, and courteous. We appreciate your recommendations and we look forward to seeing you again in the future. Sincerely, Jan Fraga Customer Relations Manager | jfraga@newcitynissan.com


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