Dick's MacKenzie Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
216 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    September 9, 2019

    We've been taking our cars to Dicks for service for nearly 20 years. Overall the experience has been positive. Lee Ann has always been great. She's... honest and extremely professional. Benito and Josh have also been good to work with. In addition to being long time service customers, we bought a truck from Dicks a couple of years ago. Dan was very helpful, and we're happy with the truck. Still, next time I buy I'll go back to Carmax, where everything is up front and you don't feel like you need to have a contract lawyer present when you sign paperwork. For example, one document was for a $600 protectant charge which was characterized as some kind of warranty on the exterior. But it turns out Dicks is just passing on a charge for a protectant they apply so cars can be left outside on the lot in the weather. Purchaser should not have to pay for that. They did the same thing to my son-in-law when he bought his truck. So if you buy from Dicks, be careful what you sign. I recently had my car in for service on a Saturday. The service writer said to be there by 5 to pick it up. I got there between 4:50 and 4:55, but service was already closed. I tried to get help from someone in sales to pay, and get my key. A couple of people tried to find someone in service, but everyone had left. When I asked to talk to a manager a guy came over and I could see on his face that he was really bothered to have been pulled away from whatever he was doing. When I told him service had closed early and I wanted to get my car, he just said "I can't help you" and he turned his back on me and walked away. I called BS and we had a couple more words, but the bottom line is that he clearly had no interest in helping me or in trying to be nice about it. I had a spare key so I took my car. I settled my bill and picked up my key on Monday. Service should stay open until the posted closing time, and if there is some valid reason for them to close early then Dicks should make sure customers can still pick up their vehicles if they arrive during posted hours. As for the manager I had words with - his name was Ken - he was just as smug and rude as he could be. It is because of him that I'm writing a few more of these reviews.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    This review has been received.

  • 5.0 out of 5
    April 7, 2019

    Great experience. Sales person was Autumn. She was energetic informative and made the purchase enjoyable we got exactly what we wanted I recommend you... ask for Autumn

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share ...your comments with our team and we look forward to working with you again down the road. Sincerely. Shaun Weber, General Manager, sweber@dicksautogroup.com

  • May 6, 2019

    Hands down best car buying experience I've ever had. Every question or concern I had was met with professionalism, honesty, and integrity. Ryan and Tim... were great to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving... our goals. Let us know if we can assist you again! Best, Josh Wojahn | Service Director | jwojahn@dicksautogroup.com - (503) 693-1133

  • 2.0 out of 5
    August 14, 2018

    Bought a car here and the problem started when the finance guy lied to us about what it covered and how it covered it. We asked to cancel the plan and... were talked out of it because we were coming up to"the bog one" and it would cost hundreds of dollars to do what they were going to do. Replacing hoses and belts and such. Then come to find out the only do that if needed. The icing on the cake is the brakes went out on my car yesterday with 3 kids in my car. But the dealer was supposed to be checking for worn lines they were severely worn and the car is only 4 years old

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your time in posting this review. We will use your comments to help train our staff and do a better job with our customers. We do perfor...m a visual inspection of components when a customer comes in for an oil change, our records indicate your last service was with us was approximately 11,000 miles ago and several months ago. We will gladly perform a courteous inspection with you, on your vehicle, so you will know the current state of your vehicle. If you have any questions or concerns, please contact me. Regards, Josh Wojahn

  • 5.0 out of 5
    July 29, 2018

    So pleasant to deal with a car dealership whose staff actually knows the ins and outs of the vehicles they sale! Very easy buying experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 26, 2018

    Brandon went out of his way to find me the right car when the one I was looking for didn't work. fit my budget and nicer than the one I was trying to... buy. Today was my day

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 22, 2018

    Razi is one of the best sales people that they have at this location. we purchased 2 cars from him. 1 1/2 years later, i still get calls from him making... sure that i am not having any issues or problems with the cars. Razi knows how to make a buyer feel appricateded. GOOOD JOB RAZI!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 12, 2018

    After a long day of driving around looking for a used Ford Expedition, my wife and I decided to make one last stop at Dicks Mackenzie Ford. I was greeted... by Randy Cardona and he fortunately found a recent trade-in that fit our budget. Within a few minutes, my wife and I were out test driving our future new car. From beginning to end, Randy was professional and personable and moved us through the buying process quickly. What made this experience even better was the amazing detail job the guys did in the shop and the attention to detail from top to bottom. Great job all around. Big Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this fantastic review! Randy works incredibly hard to exemplify our commitment to top quality customer service.... I will gladly share your compliments with Randy and our entire team. Congratulations and let us know if we can help with anything in the future. Sincerely, Ryan Lawson | General Sales Manager | rlawson@dicksautogroup.com - (503) 693-1133

  • 5.0 out of 5
    December 29, 2017

    Very pleased with my experience and the sales team.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 29, 2017

    Purchased a new Explorer recently and was pleasantly surprised by the ease of our experience and the friendliness and professionalism of the staff.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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