Reviews
Dick Hannah Acura, was a great place to buy my car, this
Dick Hannah Acura, was a great place to buy my car, this is the 4 one that I have bought there and they are all great to deal with and their service department are great also.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Dick Hannah Acura of Portland. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Scott Wildman the best car salesman I?
Scott Wildman the best car salesman I?ve ever had in my 65 years! He was relaxed, informative, and patient, too. I came in with a less than stellar recent financial history and left with a 3 year plan, feeling better about myself. Thank you, Scott! And
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Daniel was very respectful and helpful during the
Daniel was very respectful and helpful during the transaction and Jonny was helpful in accommodating our requests in closing the deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Dick Hannah Acura of Portland! Please let us know if we can be of any more assistance.
Dealership was clean and approachable.
Dealership was clean and approachable. Did not have 10 sales associates rushing out the door. Which was wonderful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Dick Hannah Acura of Portland. We appreciate your business and hope to see you again soon!
Purchased of an Acura Integra from Dick Hannah Acura of
Purchased of an Acura Integra from Dick Hannah Acura of Portland, as an out of state buyer; got it at a fair price without needless haggling or addon's; Our sales representative - Kaya (Rikaya Hendrix) went above and beyond to ensure a smooth deal. Negotiation was done via phone within 5 mins, and picked up the car later when I was available. Thanks Kaya and Dick Hannah for a pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Found the car I wanted.
Found the car I wanted. I was greeted at the door with the car ready to test drive it. I however ended up choosing another one of the same model because of the price. Overall my experience was very satisfactory. I was actually called back to let me know I was approved with a CU with a lower interest rate. That was awesome! I’m very thankful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Not going back again some of the additional chargers
Not going back again some of the additional chargers were not revealed upfront. When signing the papers never breakdown the numbers . After signing asking for additional documents
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dear Anesh, We understand that the paperwork process can sometimes feel complex, especially when manufacturer incentives are involved. In your case, the Acura Conquest Incentive program which helped us arrive at the excellent pricing you were looking for required additional documentation to verify eligibility. This is a standard compliance step tied directly to the incentive and without it the pricing would not have been available. As for the breakdown of numbers, our process includes a full review of pricing and documentation before any contracts are signed. If anything felt unclear during your visit we are more than willing to walk through it with you again. Our goal is always full transparency and long-term customer confidence. Sincerely, Maisam Haddy General Manager Acura of Portland
We got the car we wanted, but what a bunch of buffoonary.
We got the car we wanted, but what a bunch of buffoonary. A process that should have taken about sixty minutes (I already had a pre-approved finance application and a large cash down payment) took over four hours while they went back and forth with the "let me check with my manager" game. No honest upfront pricing. Dragged out the process longer than it needed to be. Glad we got our vehicle (and our salesperson was nice), but definitely would not recommend and would not return
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback, Amy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Dealer changed OTD price two weeks after purchase.
Dealer changed OTD price two weeks after purchase. Did not allow opportunity to renegotiate new pricing. I spoke with the GM who refused to offer anything to make things right. I do not recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Joe Young, Per the terms of the agreement, sales taxes are the obligation of the buyer. While it is rare, discrepancies do sometimes occur. Once we identified the issue, we personally reached out to find a resolution, but you informed us you did not want to adjust the amount. Out of good faith, we did not place a hold on your vehicle registration while we attempted to collect the remaining tax amount. Despite our efforts to resolve this, the outstanding balance remains unpaid. We remain committed to transparency and fair business practices and are available to discuss any questions you may have. Maisam Haddy General Manager Acura of Portland
Dealer changed OTD price two weeks after I purchased a
Dealer changed OTD price two weeks after I purchased a vehicle. Literally called and said I owed them more money for a mistake on their end. Offered nothing to make things right. I do not recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, Joe, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.